Mybelis Diaz

Contact- (Mobile)- www.linkedin.com/in/mybelisdiaz-301a5851 (LinkedIn) veronik0692.wixsite.com/website (Portfolio) Top Skills Customer Service Accounts Receivable Teamwork Languages English (Professional Working) Spanish (Native or Bilingual) Certifications Developing Your Emotional Intelligence Mybelis Diaz Entrepreneur, Marketing Passionate, Content Process Expert, Project Management Panama City Summary A passionate and dedicated person in everything I do. Not only in a professional way but personal level as well. Human, committed, emotional, humble, responsible, fast and efficient learner. With more than 8+ years of experience in Product Management, Customer Support, Creating Working Instructions, Training, Project Management, Budget management and Business Intelligence. Ability to build a strong working relationship and create the best customer experience. Exceptional skills of communication, drive for results. Work closely with leadership across the organization in order to drive effectiveness. Aiming to improve leadership skills. Making Decisions Business Writing Principles Communicating with Confidence Efficient Time Management Honors-Awards Best in Class for Tool Compliance Significant Achiever Top Collector - The Best 20 Experience Cheil Worldwide Service Center Regional Coordinator November 2021 - Present (8 months) Costa del Este, Panama City - Coordinate all service instructions provided by Samsung and execute with Service Center Supervisors in the region (SELA). - Follow up on instructions provided by Samsung in order to ensure timeframe are being met. - Assess all team hiring and layoffs in 7 to 10 business days after the client's request. - Calculate Service Center Supervisor's variable monthly salary and along with each agency ensure this payment is made accurately. - Manage regional service center supervisors' billing process, which includes 10 countries (PA, CR, VZ, DR, PR, JM, TT, HN, SV, GT) in order to deliver to Samsung within a 15 days time frame. - Understand every country's work law in order to ensure employee rights and compensation is been complied with accordingly. Page 1 of 4 - Review team performance and improve the internal process. (Includes check and out processing). - Provide feedback to team members in regards to performance, areas of improvement, to do & dont's, etc. - Manage an annual budget for SVC Supervisor project of $450,000.00 in order to run the operation as forecasted. - Weekly and monthly Service reports to Service Directives. - Calculate, quorate, request and process payments to additional incentives for SVC Supervisors. - Manage Service Center Supervisor's equipment (laptop, cellphone, monitor, handsets) to ensure they are being handled accordingly. - Make weekly audits (dress code, working activities, vacations, sick days) to the Service Center Supervisor remotely in order to meet Samsung guidelines or requirements. - Annual analysis of the whole operation to be able to provide solutions and determine ways of improvements for the project. Pole Star Space Applications Customer Support Representative April 2020 - June 2021 (1 year 3 months) Ciudad del Saber, Panamá City - Provide world class customer support experience to maritime, banking, and government customers around the world. - Long Range Surveillance and Tracking (LRIT) Testing and Certification for Maritime compliance around the world. - Follow strict Ship Security Alert System (SSAS) alarm protocols impacting safety for crews under duress due to piracy attacks, fire, or other maritime related emergencies. - Management of the Ship Registry LRIT Data Center for the most important Flags over the world, such as Panama, Liberia, Marshall Islands and the United States Coast Guard. - Assistance for ship tracking platforms. - Remote troubleshooting for non-reporting transceivers, to restore satellite communication services to designated platforms and networks in accordance with appropriate SLA guidelines. - Dedicated support to the Panamanian Maritime Authority projects, involving LRIT, Tracking, Screening and SSAS Platforms, among other special investigations upon request. - Support to our risk management Purpletrac platform, which provides the best screening and tracking follow up to ensure that the Financial and Government Page 2 of 4 markets have the necessary tool to access compliance with international regulations and minimize risk, ensuring smart decision making. - Meet established KPI goals and objective established by management. Grainger Content Process Specialist June 2013 - March 2020 (6 years 10 months) Panama Pacifico, Intl Business Park, Building # 3835 -Coordinate the collection process of New Product Introduction information (Catalog Copy, Attributed Data, Technical Documents, Images, all other necessary product information) from suppliers. -Accountable for meeting New Product Introductions cycle time and accuracy goals. -Edit and normalize product information collected from suppliers through proper research and following of processes to ensure accurate data. -Accomplish expected deadlines to uploaded new items on the website. -Responsible for consistent product information between online content and catalog content for new product introductions. -Support, cleanse and maintain product information as needed (new or existing). -Participate as assigned to ensure Product Management processes, concerns and issues are properly addressed (Projects and Business Initiatives). Dell Accounts Receivable Sr. Associate February 2011 - April 2013 (2 years 3 months) Panama Pacifico, Bryant Ave., Building # 255 -Monitor assigned portfolio (corporate accounts, business partners, personal). -Customer Service. -Application of Payments. -Release and track orders on production (PP, IP, F). -Create Forecast reports every two weeks to update the status of the portfolio. -Communicate or Interact with different departments (sales, customer service, billing) to solve customer issues. -Communicate formally with suppliers, business partners and third parties. -Follow up with Fraud Department to ensure new or existing customers are not flagged as fraudulent before making a purchase. -Execute Rebills, Refunds, Debit and Credit Notes when is needed. -Daily monitoring customers and collect over the phone. -Identify problems and provide solutions for customers. Page 3 of 4 -Provide support to credit department updating Credit Lines for each customer. -Review Purchase Orders to ensure information is correct before releasing orders to production. -New hires trainer. Radius Global Solutions LLC Collections Agent (Loan Consultor) July 2010 - February 2011 (8 months) Plaza Agora, Transitmica, Planta Baja -Collection of mortgage over the phone. -Customer service consultant. -Assist clients in sending legal documents. -Verify the status of Customer mortgage. Education Universidad de Chile Master's degree, Marketing · (2019 - 2021) Universidad Tecnológica de Panamá Marketing & International Trade, Business, Management, Marketing, and Related Support Services · (2015 - 2019) Universidad Tecnológica de Panamá Tecnico en Gestion de Ventas, Marketing and International Trade · (2015 - 2017) Centro Bilingue Vista Alegre Science and Letters with Bilingual Orientation, Computer and Information Sciences and Support Services · (1994 - 2009) Page 4 of 4