Myanne

 Myanne Peralta- | E:-Blk 12 Lot 20 Santana Village, Antipolo, Rizal 1870 Professional Summary First-rate attention to detail and creative mindset. Prepared to leverage three years of marketing experience to take on dynamic new role as a Sales and customer service executive. Promoted to a coach and team leader for an excellent beyond expectation performance in a year. Highly motivated Sales Associate with extensive customer service. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Focused customer representative with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success. Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales lifecycles, overseeing efforts of teams across high-traffic retail in social media platform. Results-oriented Sales Specialist proficient in upsell products and adept at building customer relationships to drive sales. Highly effective at overcoming objections and matching customers with top options. Looking to utilize five years of experience to take on dynamic new role. Skills Sales Marketing Chat support Email support Technical Support Customer service Email support Cold calling Qouta Base Performer Sales Target Social media platform Content Writing Marketing tools Social media expert Work History Sales Live chat Agent 12/2019 to 12/2020 Jjhouse.com | Hong Kong, China Includes serving customer service providing product details like, delivery time, price, discounts and returns policy. Prospected 2500 potential customers per week through Facebook and in the website itself and maintained solid 89% conversion rate. Built rapport with customers and assessed needs to make product recommendations and upsell REAL ESTATE COLD CALLER Broker Match Inc. | California, USA 04/2019 to 12/2019 Answering 400-500 calls a day to verify financial status and customers desire into applying for a home loan and manage to get their financial status at the same time. Locate and get the market value of the property at the real estate website. Social Media Specialist 01/2016 to 02/2018 Microsoft | Quezon City, Philippines Assist/response to each customer's issue in timely manner through social media platform; Facebook, Twitter and Blog community Address inquiries/issues through personal message, comments and emails Mainly experienced in Content Writing for Social Media through Twitter, Blog Community, and Facebook Some of inquiries/follow-up questions, answered through email as well Maintained company's social media presence by posting messages, answering posts and monitoring responses Successfully met multiple deadlines by posting real time response in minute or within 5 minutes Increased customer engagement through social media Customer Service Representative 04/2015 to 07/2016 24/7 Inc. | Pasig, Philippines Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes Offered advice and assistance to customers, paying attention to special needs or wants Regularly exceeded daily sales and product add-on quotas. Managed over 300 customer calls per day TEchnical Support Representative 04/2014 to 04/2015 Transcom. | Pasig, Philippines Answering 400-500 calls a day to resolve customer issues over cables, internet and phone service. Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions Upsell one tier service into multiple services (With internet and phone service) HR/Admin Specialist 04/2011 to 06/2012 Sulit.com.ph | Pasig, Philippines Administrative Specialists are capable of handling most of traditional tasks involved in efficient function of any business office, arrange meetings with executives, HR duties to submit payroll and all employees needs Manage 36 employees and process each payroll Completed clerical tasks such as filing, copying and distributing mail Loaded, unloaded, moved material to and from storage and production areas Developed team communications and information for employee/agents meetings Contributed to team results in fast-paced Office based environments Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately Education BSBA-major in Financial Management | Financial Management 2012 University Of Caloocan, Caloocan City / YEAR 2012 Affiliations Bahay ng Alumni, UP Diliman, Quezon City July 20, 2011 Entrepreneurship on its Best Hapag sa Nayon, Capt. Samano St., Camarin, Caloocan City October 3, 2011 Networking Seminars Trainings and meetings Learned and developed marketing skills in business management Ortigas Avenue, Greenhills Metro Manila AFFILIATION Junior Philippine Institute of Accountants Junior Financial Executive JPIA Member Jfex Member June 2008 – 2009 June 2009 – 2012