Mwanje Alvin Kavuma

ALVIN MWANJE KAVUMA KAMPALA, Uganda 256 |- |- Professional Summary Detail-oriented professional with top skills in customer relations, excellent written and verbal communication skills, with the ability to convey complex information clearly and professionally to diverse stakeholders. Strong analytical and problem-solving abilities, problem-solving and recordkeeping. Talented in addressing different service and product problems with the ability to work independently and collaboratively within a team environment thoroughly and in a positive style. Ready to help with focus on finding creative solutions to conflicts and complaints. Experience Customer Service Officer-Teller Jan 2022 to Current United Bank For Africa - Kampala, uganda Receive and process customer requests Process internal transfer requests as requested Promote, cross sell and up sell bank products Monitor ATM General ledger Audit Operations Vouchers Customer Service Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service. Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls. Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions. Made recommendations to management on ways to improve customer care and service. Applied company policy and procedure to increase customer satisfaction. Kept up-to-date on company best practices, procedures and regulations to best meet customer needs. Kept strong knowledge of product range details to efficiently answer customer questions. Identified customer needs by listening attentively and connecting to relevant departments or personnel. Planned own workload to meet deadlines and changing priorities. Data Associate Nov 2020 to Dec 2021 Sama - Kampala Supervised a 10 hours night shift team of 20 colleagues Maintained comprehensive and accurate documentation of quality verification activities, interactions, and outcomes in internal quality platforms. Collaborated cross-functionally with diverse teams in cleaning, assessing and interpreting data. Identified performance bottlenecks and devised strategies to solve recurring database issues. Made actionable recommendations after analysing and interpreting data from different sources. Identified and addressed quality discrepancies or issues related to data, figures and escalating complex cases to appropriate internal teams. Enhance data translation to machine language Ensure quality data production Devise improved quality enhancement procedures Sales and Marketing Executive Public Medical Care - Kampala, Uganda Jan 2019 to Jan 2019 Marketing company health products Pitching and developing market niches Channeling sales leads into customers Customer service Created performance reports on sales, customers, purchases awareness and other growth metrics to identify targets met and set new goals for extended growth. Registered customer information on database to store accurate records, acquire speedy accessibility and organise prospect demographics. Credit Officer/Marketing Intern Jun 2018 to Aug 2018 Pride Microfinance Limited - Kampala, Uganda Group loan supervision1 Loan amortization and data processing2 KYC auditing and verification3 Product marketing4. Built and nurtured productive relationships with senior stakeholders for positive business outcomes. Maintained data within digital systems with meticulous accuracy for precise, reliable records. Created thorough credit analysis reports for new borrowing proposals, enabling effective risk evaluation. Performed daily maintenance of loan applicant database. Drafted detailed credit papers, with comprehensive financial records and risk analysis data. Advised customers on best available loan products and credit options. Determined approval or disapproval based on accepted risk profiles. Analysed client records to assess financial viability of lending applications. Core Skills Leadership Skills Communication Skills Customer Service Team Building MS Office Suite Problem Solving Skills Computer Skills Management skills Integrity Objectivity Trustworthy Case investigating Complaint management Payment processing Team player Multidisciplinary teamwork Customer service Call centre experience Project management Quality control Data entry Team supervision Relationship building and management Education POST GRADUATE DIPLOMA, Monitoring an d Evaluation Uganda Management Institute - Kampala 2021 Bachelor of Business Administration, Accounting Makerere University Business School - KAMPALA Dissertation in Accounting 2020 Uganda Advanced Certificate of Education, HIGH SCHOOL Seeta High School - KAMPALA 2015 Uganda Certificate of Education 2013 Accomplishments I am a dynamic professional flexible with working night shifts and extended hours. Improved client reviews by successfully handling customer complaints and implementing monthly staff training. Advanced from gent to quality analyst quickly as result of excellent work and project achievements. Built and nurtured key client relationships to grow profit by 30%. I am a knowledgeable Banker and audit student proficient in laws and procedures governing business and audit operations, tax filings and regulatory compliance I handle detail-oriented work in a methodical and organized fashion I leverage field expertise, resourcefulness and diligence to make positive impact on business operations I am looking to leverage my four-year field experience and education to bring value to your business by helping in the adoption of more efficient business methodologies and managing routine and complex business operations and audit needs whilst growing my career Built and nurtured key client relationships to grow profit by 30%. Improved client reviews by successfully handling customer complaints and implementing monthly staff training. References References Ssozi John United Bank for Africa, Kampala-,-Sam Siminyu Makerere University, Kampala- Hilda Kawala United Bank for Africa, Kampala-,-