Mwabi Mwausegha

CURRICULUM VITAE Mwabi Faith Phiri Mwausegha (Mrs) C/O P.O. Box 30586, Blantyre 3, Malawi Cell: - Email:-SUMMARY Dedicated and results-driven Human Resource Management professional with over 10 years of experience in providing comprehensive HR support and services within diverse organizational settings, and multi-cultural environments. Proven expertise in administering HR policies and procedures, managing recruitment processes, and driving talent management strategies to enhance organizational effectiveness. Skilled in coordinating staff performance management, career development, and employee relations while ensuring alignment with regulatory frameworks and best practices. Demonstrated ability to develop and implement HR policies, administer employee benefits, and maintain accurate personnel records. Adept at engaging with internal stakeholders at all levels and building collaborative relationships to achieve organizational goals. Proficient in using HRIS and other data management tools to generate reports, analyze trends, and provide actionable insights for strategic decision-making. Leveraging extensive knowledge of HR principles and best practices, I bring outstanding organizational and managerial skills to drive value addition for organizations. PROFESSIONAL SKILL AREAS HR Operations & Strategy Development Compensation & Benefits Performance Management Employee Relations & Engagement HR Technology & Analytics Change Management Compliance & Legal Knowledge Cross-Cultural Leadership & Communication Budget & Cost Management PROFESSIONAL EXPERIENCE 1. Compensation and Benefits Manager - Malawi Liverpool Wellcome Programme (MLW) 4th January 2024 – Present Reporting To: Head of HR. Summarized Tasks/ Deliverables: Manage compensation and benefits strategies to attract and retain talent, ensuring alignment with market trends and organizational objectives. Provide strategic leadership to the HR team, embedding innovative solutions to address evolving business needs, while driving organizational culture initiatives. Oversee HR technology implementation and analytics, utilizing HRMIS (and ERP) systems to support data-driven decision-making and enhance operational performance. Facilitate change management initiatives to ensure smooth adoption of new HR processes and tools. Employee Relations: participate in MLW Staff engagement on HR Matters Develop and Maintain the MLW pay plan and benefits program. Conducting Salary surveys and Monitoring Malawi Labor Market Developments. Payroll Management and Administration. Support Job Evaluation of MLW job roles -new and revised. Calibrating benchmarked salary scales for MLW Staff (Birches Grading System). Significant Contributions Systems Evolution: HR Key User / Informer- MLW ERP Systems Analysis and Design Team, and HR Management Information Systems Evolution (SAGE 300 People System – Leave Accruals Automation Implementation) Compensation Management: Closed Aged Workers Compensation Claims Employee Wellness: Planned and delivered the MLW Staff Financial Wellness 2024 Benefits Management: Introduced Departmental Leave Planners Reporting: Developed and Implemented MLW Compensation and Benefits Report Job Evaluation: Committee member Supply Chain Function Job Evaluation 2024 2. HR Manager -Payroll Administrator; HR Systems- Castel Malawi Ltd (Formerly Carlsberg Malawi Ltd) June 2017 – 3rd Jan 2024 Reporting To: HR Director. Summarized Tasks/ Deliverables: HR Information Systems Management and Administration: SAGE 300 People, SAGE, Employee Self Service, Canteen Management System, Time and Attendance System Payroll Systems Management and Administration Support the Implementation of Castel Employee Incentive Plans and Pay for Performance Bonus Incentive System Compensation Structure Management: Calibration of benchmarked salary scales per employee per grade (Entry Level. Mid-Level, Above Median) HR Data Management and Reporting: HR Database management and HR Data Analysis Reporting (monthly, as required) HR Surveys/ Audits: Salary, Employee Engagement Surveys, HR Supplier third Party vendor compliance audits. Lead and Support HR Internal Compliance Audit Checks Legal Compliance: Ensuring that all employee benefits are disbursed in accordance with the Company policy and guidelines, and the laws & regulations of Malawi Preparation and Submission of PAYE and Fringe Benefit Tax to Malawi Revenue Authority (MRA) Employee Benefits General Ledger Reconciliation. HR Costs Planning including Employee Cost Budgeting and Review Significant Contributions Key User / Informer- HR Management Information Systems Evolution (SAGE 300 people System 2021Implementation and. Smart HR and Smart Pay 2015 Implementation. Compensation Management: Generation of salary scales across all functions and grades Performance Management System: Monthly summarized reports on bonus incentive awards trend and processing thereafter HR Systems Evolution Lead: Successfully led the migration of staff data from three separate desktop application to server-based system smart system SAGE 300 People; including integration with financial system Microsoft Navision and Time and Attendance. Overtime Control: Over 50% Reduction in 2019 vs 2020 overtime claims Principal Officer-Castel Malawi Limited Pension Fund with Old Mutual Pension Limited. 3. Acting HR Business Partner- Castel Malawi Ltd (Formerly Carlsberg Malawi Ltd) Dec 2020 – Feb 2021Reporting To: HR Director Summarized Tasks/ Deliverables: HR Lead- Castel Malawi Lilongwe Plant. Performance Enhancement Management: Sales and Production Staff Incentives Employee Engagement Lead: Facilitated inhouse training, team building and staff engagement. Employee Personal Development: ensured an effective management of the talent pipeline, to meet the short-, medium- and long-term requirements. Talent Management: Drove execution of the recruitment and talent plans in the organization, in line with the Plant Manager and Plant’s business strategy. Policy Implementation: Aligned to the company policy and guidelines, and the laws & regulations of Malawi Performance Management: Sales and Production Targets Achievement through leveraging the organization’s Performance Management system. Workplace Culture: Enabled a high performance, through high employee engagement culture at the Lilongwe plant organization. Employee Relations: Led Depot Staff HR visits; Led Castel Staff Union Reps Fortnight Meetings. Talent Management: Talent pipeline management in conjunction with neighboring Technical Colleges. Employee Relations handling: Communicating staff policies at Staff Townhall meetings and via staff memos HR Compliance Audit Check: MBS quality checks, Depots Staff HR Compliance Checks Significant Contributions Directed employee engagement post Nov 2020 Lilongwe Plant Staff Sit-in Successfully led Legal compliance checks for Lilongwe Plant for MBS production certification Change Management: Led workplace work culture change at Lilongwe Plant to build trust and productivity at the workplace post 2020 sit-in. 4. Credit Control Manager - Castel Malawi Ltd (Formerly Carlsberg Malawi Ltd) Nov 2014 – May 2017Reporting To: Chief Accountant Summarized Tasks/ Deliverables: Managed and supervised various credit-related processes. Effectively addressed customer queries and concerns in a timely manner. Ensured the reconciliation of financial records and accounts. Prepared and delivered reports on credit-related activities and performance. Oversaw the reconciliation of general ledger accounts. Managed month-end financial procedures and processes. Supervised the issuance and management of credit notes. Led efforts in people performance management within the credit control section. Significant Contributions Successfully led the receivables team in the reduction of Invoice Booking/Reporting Day from 6th of every month to the 1st of every month. Contributed to the successful enrolment of Castel Malawi Limited Depot Automation-Receivable lead Team Performance Management Champion Lead Developed the Castel Malawi Ltd 2015 Receivables Credit Control Policy Reduced Receivables Days in 2015 by changing Credit Terms for over 100 Customers 5. Compensation and Benefits Manager Castel Malawi Ltd 1st Sept 2013 - October 2014Reporting To: HR Director Summarized Tasks/ Deliverables: Supported the salary, compensation and bonus regulation processes including process reviews. Employee Costs Movements Reporting HR Business Partners. Monitored and advised company’s external competitiveness (salary & benefits) and internal equity through annual and ad hoc or snapshot surveys. Employee benefits management Managing company’s job evaluation systems (in line with compensation structures for senior and junior staff Provided professional advice on competitive incentive scheme design to HR Business Partners and C&B process drafting. Payroll Administration Management: For all employees including expatriates Preparing salaries accounts, PAYE remittance, reconciliation and salaries journals Administration of staff loans and advance applications from staff to the banks according to company rules. Maintaining regular contacts with the pension broker and managing the fund (claims and movements) Reconciling pension contributions and Group Life cover accounts. Significant Contributions Employee Engagement: successfully coordinated C15 and My Voice Employee Surveys in the Finance and HR Departments and the development/ improvement plans thereafter. Pay for Performance Management System Design and Implementation – HR and Finance Staff Objective Setting; Monthly and Appraisal and performance pay processing, promotions and level up gradations. 6. HR Business Partner Castel Malawi Ltd Aug 2012 to Aug 2013Reporting To: HR Director Summarized Tasks/ Responsibilities: Coordinating Staff Recruitment, including on boarding and exits-HR and Finance Performance Management- HR and Finance Staff; coordinating objective setting and appraisals Employee Career Development Planning- HR Staff and Finance Employee Relations- Legal compliance, Grievance and Disciplinary Cases Handling. Staff Training- Collaborate with other HR business partners on staff training plans and delivery. Coordinate the Talent Management and Succession Planning-HR and Finance Staff HR Manager/Advisor to the Head of Finance and HR Departments respectively on staff matters HR Systems Management: - Managing, and Supervising the activities of Carlsberg Malawi Ltd Payroll System Principal Officer BBGL (Carlsberg Malawi) Pension Fund Employee Compensation and Benefits Management Overseeing Annual Salary Reviews and Benchmarking, Salary Surveys and Salary Employee Costs Budgeting, Significant Contributions Employee Engagement: Coordinated C15 and My Voice Employee Surveys in the Finance and HR Departments and the improvement plans thereafter. Performance Management System – HR and Finance Staff Objective Setting; Monthly Appraisal and performance pay processing; promotions and level up gradations. Change Management: Part of the Project Steering Team that successfully enrolled the first ever Castel Malawi HR Management Information System, from Time and Attendance, HR Database Management to Payroll Successfully implemented the Pay for Performance Bonus Incentive in Finance. Coordinated Key Performance Indicator Setting and Assessment Parameters. Talent Management: coordinated with Finance Managers on succession planning and talent retention strategies. Evolving and Implementing HR Policies and processes: Part of the team that successfully revised the Bonus and Incentives System in Finance for all staff Policy Development: Loans Allowances Policy; Funeral Policy; HIV /AIDS Policy Pension Fund Management: Sanitized Castel Malawi Pension Fund Members Data Post Pension Act 2011; Successful reconciliation of the BBGL Stabilization Fund in liaison with Old Mutual fund Administrators. Compensation Management – carried out 2014/15 annual salary reviews based on market benchmarking results: Custodian of the Electronic Compensation Management Tool (EMCT) for benefits internal benchmarking. Annual Budgeting: HR Capital Annual Budgeting using MAPS System 7. Business Management Consultant Business Consult Africa March 2010 - July 2012 Reporting To: Managing Director Summarized Tasks/ Responsibilities: Work in tandem with experienced consultants on commercial MSME (Micro Small and medium sized enterprises) consultancy assignments, largely based around; Sales & marketing, strategic planning; operations management and financial records management. Assist with the promotion and implementation of BCA consultancy and advisory services Consultancy Assignments Business Environment Scanning: various business plans; Namiwawa lodge marketing plan; strategic plans Strategic Planning: Grain Traders and Processors Association; MSB Forex Bureau Feasibility Study: Malawi Sun Hotel Marketing Plans: Namiwawa Lodge, Mathepa Investments Market Research/ Needs assessment: Matindi Private Academy, Nali Limited, Blantyre Water Board, Malawi Sun Hotel. Business Planning: Mathepa Investments, Shophar Schools, Circles Enterprises Team Building Exercises: Blantyre Water Board. Franchise Option Sourcing: Malawi Sun Hotel Presentations and/ or Training Delivery Blantyre Private School’s Workshop The Malawi Hospitality and Caterers Seminar “IT and Small Business” Business Consult Africa 2010 SME Summit Grain traders and Processors Business Planning Training Blantyre HACCP Seminar Management Excellence Seminar BWB Team Building Exercise Tevet Superior Customer Service Training-Blantyre 8. Management Trainee Rice Milling Company Ltd Blantyre. July 2008 to February 2010 Reporting To: Managing Director Summarized Tasks/ Responsibilities: Preparation of Wages and Monthly Salaries for all staff Preparation of Various Tax Returns to MRA Summarizing Sales Purchases Assisting in the Preparation of Monthly Management Accounts Review of Bank Reconciliation Maintaining Fixed Asset Register Preparation of Payment Vouchers for all creditors Maintenance of Cash Book 9. Claims Assistant Kingfisher Associates Insurance Brokers, Blantyre. Jan-Feb 2007 & July- August 2007Reporting to: Claims Supervisor Summarized Tasks/ Responsibilities: Assisting in Claims handling including claims consultation with account brokers Assisting in supporting information to justify claim Assisting with collection of claim amounts from insurers Assisting in progress chasing Assisting in claims summaries and statistics Assisting in carrying out Surveys Liaising with underwriting and account handlers Attending to claims mail within 3 days of receipt PROFESSIONAL AND ACADEMIC QUALIFICATIONS Master’s in Business Administration (MBA-Strategic Human Resource Management), Malawi Institute of Management,- Bachelor’s degree in social science (Major Sociology, Minor Economics), University of Malawi, Chancellor College,- Advanced Diploma in Management Accounting, Chartered Institute of Management Accounting (CIMA), 2016 Diploma in Management Consultancy, Chartered Management Institute (CMI), 2012 Diploma in Information Systems Analysis & Design, Association of Computer Professionals (ACP), 2003, CONTINUOUS PROFESSIONAL DEVELOPMENT (CPD) Job Analysis and Evaluation Course, In-depth Research Institute (IRES), Mombasa, Kenya. September 2024. Safeguarding in Research, Malawi Liverpool Wellcome Programme, Blantyre 11th January 2024 Level 3 Trainers Skills and Practice, Chartered Institute of Environmental Health (CIEH), 2012 Level 3 Health and Safety in the Workplace, Chartered Institute of Environmental Health (CIEH), 2012 Level 3 Food Safety Management, Chartered Institute of Environmental Health (CIEH), 2012 MEMBERSHIP/LICENSE IPMM Member, Membership #218 ICAM Member, Membership #ICAM2363 Clean Malawi/SADC Driving License, CODE B COMPUTER SKILLS Microsoft Excel, Word, PowerPoint, Visio SMART HR ERP; Sage 300 People, NuQ Smart Pay, and Win-Pay Payroll System Microsoft Dynamics NAV R13 V2 REFERENCES a) Mr. Limbani Medi, Head of HR, Malawi Liverpool Wellcome Programme; P.O. Box P.O. Box 30096, Chichiri, Blantyre 3, Malawi. Cell: -/ - Email:- b) Mr. Godwin Ng’oma, President, Institute of People Management Malawi (IPMM), P.O. Box 2755, Blantyre, Malawi Cell: - / - Email:- c) Mrs. Timanyechi Phokoso, Group Finance Manager, Old Mutual Malawi Limited, P.O. Box 393, Blantyre; Cell: - / -. Email:-