Mwaaba Alec Mugala
IT Specialist | System Administrator | Technical Leader
Lusaka, Zambia | - |-Professional Summary
IT professional with 8+ years of experience across system administration, technical support,
software development, and project leadership. Proven ability to manage complex IT
infrastructures, support mission-critical operations, and lead incident/problem resolution in
alignment with SLAs. Skilled in scripting, troubleshooting, and coordinating with cross-functional
teams to ensure continuous service delivery. Looking to contribute expertise in assurance
support and system maintenance in a fast-paced environment.
Key Skills
• System & Server Administration (Windows, Linux)
• Incident & Problem Management (ITIL awareness)
• Data Center Operations
• Network Support & Infrastructure Monitoring
• Scripting: Bash, PowerShell, Python
• Software Development: C#, Java, JavaScript
• Unity Game Engine & Debugging
• Data Analysis & Visualization (Power BI, DHIS2, MATLAB)
• UI/UX & Web Design
• Cybersecurity Fundamentals
Professional Experience
Data Associate – M&E (IT Operations & Support)
Circle of Hope – PEPFAR | Lusaka | 2022 – Present
• Managed data systems and provided backend support for public health infrastructure.
• Administered secure systems used in viral load and healthcare reporting.
• Actively involved in data validation, error resolution, and system checks to maintain operational
accuracy.
• Contributed to improvement of healthcare delivery through technical support and database
integrity.
VP of Software (System Management & Development)
VOVOListing Zambia | Oct 2019 – Mar 2020
• Led technical architecture and full-cycle software development for VOVOListing.com.
• Oversaw implementation of backend systems, including server deployment, uptime monitoring,
and database support.
• Resolved high-priority technical issues and ensured consistent service delivery.
Regional Organizer
Game Jam Plus | 2020 – Present
• Coordinated international tech teams, ensuring seamless virtual operations and cloud-based
development.
• Provided support and leadership across technical planning and logistics.
Data Entry Clerk (Temporary)
Levy Mwanawasa Medical University | Dec 2020 – Jan 2021
• Supported information system integrity for university records.
• Identified data issues and worked with IT teams to rectify system errors.
Education
Bachelor of Information Technology
Mulungushi University | Graduated 2018
High School
David Kaunda National Technical High School | Graduated 2010
Notable Achievements
• Viral Load Champion – Munali Constituency (2024, PEPFAR)
• Winner – Digital Lab Africa Competition (2018)
• Speaker – GDC Indie Soapbox (2019)
• Named among Global “Game Changers” – Gamesindustry.biz
• Recognized as one of Africa’s top game development leaders (2021 & 2023)
