Muzamil Bashir Lone

MUZAMIL BASHIR LONE Customer care executive  PROFESSIONAL SUMMARY Knowledgeable, enthusiastic and reliable customer service advisor, skilled in exceeding customers expectations and company goals by maintaining high standards of customer service. Expertise in balancing customer needs and company demands. Effectively builds loyalty and long term relationships with customers as a part of a high performing team.  Imuzamil-  -   E- 12/13 Khirki Extension, Access infrastructure & Telemedia Pvt. Ltd. Customer care executive April- 2019 - Nov- 2019 Malviya Nagar, New Delhi, 110017 EXPERIENCE 1.Thoroughly learned the company's product offerings to provide complete information to the customers with effective communication and high standard skills. 2. Provided superior customer service assistance whilst  TECHNICAL SKILLS Ms office, Ms word, Ms Excel. Avaya and Seibel and decision Tree and unified desk. keeping end product knowledge. 3. Resolved customer inquiries with prompt service. 4. Helped the customers to reduce there monthly bills by helping them with cheaper plan options. 4. Communicated accurate information about the promotions, discounts & products. 5.Became the lead “go-to” person for new reps and particularly challenging calls as one of the company’s mentors and trainers of both new and established employees.  EDUCATION  PERSONAL STRENGTHS Career oriented and goal oriented, Self driven , Product knowledge, Team player, Flexibility, Time management and Adaptable. Uttrakhand Technical University BBA 2018 JKBOSE, Kashmir Intermediate 2014 JKBOSE, Kashmir Matric 2012  ACHIEVEMENTS & AWARDS Awarded star performer for consecutive 3 months in previous company for my skillful work.  PERSONAL PROFILE Date of Birth : 05/02/1998 Marital Status Nationality Known Languages Hobby  : Single : Indian : English, Urdu, kashmiri. Hindi : Reading books, watching cricket during free time and Soccer lover. DECLARATION I hereby declare that the above information about me is true to the best of my knowledge and belief. MUZAMIL BASHIR LONE