Muzaffar Ahmed

MUZAFFAR AHMED Contact # - pk.linkedin.com/pub/muzaffar-ahmed/57/2b3/6a6/ --Career Objectives:To seek “Banking Operations” position with a well reputed banking Organization that is well established, profitable and growing, where I can utilize my learned skills gained from +20 years of experience in order to implement policies and procedures and enforce controls of compliance and Banking Operations. Skills:   Branch Banking Operations Compliance    Accounting Customer Services Audit Professional Experience:Faysal Bank Ltd., Area Operations Manager April 2011 to-date Job Description (JD) includes managing Operational assignments/activities of 16 branches but not limited to under mentioned activities as Bank’s Management may entrusted, to investigate/enquiries like complaints resolutions, fraud investigation and implementation of upgraded version of CBS at branches etc. Responsibilities & Key Achievements: Leading administration, processing and operations in the Department and ensuring high level of operational efficiency and accuracy, and complying with regulatory guidelines and requirements  Review and continuously fine-tune all existing operational SOPs and incorporate changes, where necessary, to reflect proper control and regulatory requirement are in place  Ensuring relevant risk control and internal operations control for suspicion/incidents timely reporting  Monitor the proper status of all activities in the Department and prepare regular and ad hoc management report for review  Continuous review and make recommendations to streamline processes/workflows to improve cost effectiveness and work efficiency  Risk & Control Self-Assessment (RCSA) review of branches (Branch Operations) in lines with Bank’s SOP/policies& SBP (Central Bank of Pakistan) directions  Close coordination with respective Branch Operations Managers to monitor the pre/post internal/external audit remedial action plans  Close contact with respective Branch Operations Managers to achieve full compliance of Prudential Regulations, Standard Operating Procedures and relevant Policies timely reviewing and Page 1 of 5   Establish and develop effective working relationship between Branches and other supporting units of the Bank. To visit assigned Branches and ensure Operational requirements are being meticulously followed. Any non-compliance observed should be communicated to the respective Branch Management with a deadline for rectification and onward confirmation  Highlight training needs for Branch(es) Operations staff  Maintain a list of potential candidate within the Bank for Operations Managers to fill vacant positions  Monitoring of process efficiencies in Branches and identify process improvements on an ongoing basis  Provide necessary guidance to Branches on all Operational issues  Maintain and update Branch Operations related data and ensure confidentiality of same  Successful execution of all other assignments, given by respective Regional Operations Manager / Head of Operations Support / Head of Retail Banking  To monitor post internal audit remedial action plans prepared for rectifications  Training & Grooming of Ops Managers  Surprise visits of assigned branches and provided feedback for areas required improvement  Successfully managed all un-reconciled suspense accounts and outstanding matters, cost controls and resultantly the area succeeded in reducing the 70% of audit objections as compare to last period of audits  There is about 80 Operational staff in my area branches, So to determine their efficiency, effectiveness, provision of at the job training, effectively time management, determination of TNA and communication this effect to L & D  Immediately after taking over my new position, I initiated a detailed analysis of all area branches in terms of team work, service gaps, lack of backups, and particularly the overall performance of last year.  Providing feedback to branches w.r.t. KYC reviews, Event Driven Review/Periodic Reviews of clients after reviewing various MISs from knowledge Manager Faysal Bank Ltd., Manager Operations, Sahiwal-Pakistan Jan. 2008 to Mar. 2011 Responsibilities & Key Achievements:Efficiently and effectively managed and supervised all operational functions of the branch in line with the applicable rules, procedures and controls resultantly achieved B+ audit rating during my tenure as Branch Operations Manager.  Managed, supervised and handled day-to-day branch operational functions related to areas of Cash, review GL, Suspense Accounts, FDRs, Lockers, ATM, General Services, Communications and Security  Review of all critical system reports  Joint custodian of vault and safes including numbered stationery  Reporting and coordination with Head of Centralized Operations for adherence to and development of FBL SOPs Page 2 of 5  Positive internal audit rating with low incidents of audit observations  Complete adherence to FBL’s SOPs and its periodic review for suggesting changes in policies and procedures  Full compliance with SBP and other regulatory requirements (including account opening, KYC, AML and customer complaints, etc.)  Proactive participation in internal control reviews of other branches as assigned on monthly basis  Ensured satisfactory level of internal controls are maintained in the branch  Enhancement of staff skills through training and job rotation as per HR training policies  Optimization of staff productivity  Ensure high morale and low turnover of staff  Educate the staff regarding operational controls and procedures  Backup of Branch Manager  Timely submission of all management reports to Area Office/Head Office  Ensured proper controls and checks are in place and stringently followed (including proper segregation of responsibilities/authority and system access rights)  Desired cost efficiency to be maintained  Timely rectification of audit observations and plans thereof to avoid repetition of the same  Improve service standards of the branch to achieve low incidence of complaints related to service issues from customers  Promptly respond to/act on all queries/instructions received from Area Office/Head office National Bank of Pakistan, SME Relationship Officer Oct. 2004 - Jan 2008 Following activities performed while serving as SME Relationship Officer but not limited to:    Handling Credit portfolio of the Branch Handling litigation affairs of the Branch Preparation of Credit Proposals Preparation of Monthly, Quarterly, Annual Statement To be submitted to Head /Office, Karachi National Bank of Pakistan, Branch Manager, Sahiwal-Pakistan Feb. 2003- Oct. 2004 Following activities performed while serving as Branch Manager but not limited to:     Deposit mobilization and sale of ancillary products to achieve assigned sales targets on a monthly basis Regular Customer visits to deepen existing relationships, hence strengthen the KYC (Know your Customer) Created customer awareness on new products/services being introduced by the bank Devise sales strategy keeping in view market dynamics with a view to maximize branch business Continuous review of processes and resources to ensure that service targets are met Page 3 of 5   Review of systems and controls on a regular basis, identifying bottlenecks and control weakness with a view to achieving improvements in coordination with Operations Support, IT & Compliance. Actively involved in internal and external branch audits with a view to achieve good ratings National Bank of Pakistan, Branch Operations Manager, Sahiwal-Pakistan Feb. 2000 - Feb. 2003 Following activities performed while serving as Operations Manager but not limited to:      Manage all operations of the Branch by implementing Standard Procedure Manual (SPM), State Bank of Pakistan (SBP) Prudential Regulations, Core Principles and all applicable rules & regulations Maintain high level of Customer Service Standards in the Branch with particular emphasis on cash counter Ensure that check and control systems are in place Maintain a zero complaint environment in respect of collection of utility bills, collection / receipts of Govt. Revenues, Pension and salary payments to Govt. and other employees in particular and other customer services area. Permission to open new Bank accounts. Preparation, implementation and monitoring of Branch’s Expense Budget Approval of expenses within delegated authority/approved budget Proper operations of lockers, safe custody of articles and other services provided to Bank’s customer. Maintenance of Branch Books in accordance with prescribed procedures.  Deduction/ recovery of service charges as per Bank’s SOC.    National Bank of Pakistan, General Banking Officer, Sahiwal-Pakistan     May 1996-Feb 2000  New A/C Opening Calculation of Profit of Fixed Deposit Application of Zakat on Saving Deposit A/C’s Maintenance of Various Books of A/C’s which includes Days books, Cash Books, General Ledger & relevant books Assist Operations Manager for preparations of audit works  Demand Finance Gold Financing Personal Details      Name: Date of Birth: Marital Status: Number of Dependents: Languages Known Muzaffar Ahmed 30th July 1971 Married 04 English, Urdu, Punjabi (bi-lingual) Academic Qualification  Master of Business Administration: Financial Management Allama Iqbal Open University, Islamabad, Pakistan  Bachelor of Commerce (B.Com) Bahuddin Zakria University, Multan, Pakistan  Diploma in Commerce (D.Com) Punjab Board of Technical Education, Lahore, Pakistan Page 4 of 5  Matriculation Board of Intermediate & Secondary Education, Multan, Pakistan ( MS-Banking and Finance, Course Work Completed, Thesis Work In Progress) Core Banking Systems Proficiency in working at World renowned Core Banking System’s i.e    “Symbols 8.5” at Faysal Bank Ltd., Pakistan. “TCSS” used by “Royal Bank of Scotland, (Pakistan Operations), after acquisition of RBS by Faysal Bank Ltd. Electronic Banking Systems, (EBS) at National Bank of Pakistan Courses Attended        3 Months Basic Induction Course Various trainings on NBP products e.g. NBP Advance Salary, NBP Karobar, KYC e CIB Preparation of Credit Proposal for SME and Commercial Borrowers Prudential Regulations SME’s Cash Flow KRI, CSA, & Compliance trainings Achievements    Performance Award for the Year 2005 as an “Credit Officer” from NBP’s President Appointed as “SME Relationship Officer” at District Courts Branch, Sahiwal For two consecutive year, FBL, Sahiwal Branch obtained “B+” audit rating Interest & Activitiestie  Represents University, Multan Board & Punjab Hockey teams Page 5 of 5