MUWANGA VALERIE MUWOMBEFU
Bweyogerere,--
SUMMARY
Self-motivated and people-centred individual with a sincere desire to drive business growth
by delivering compassionate customer service excellence and administrative support to
individuals and organizations. Passionate about identifying and meeting customer needs to
maintain customer satisfaction and build long lasting relationships. Looking for an
opportunity that shall challenge me to leverage my current skills while learning new ones
allowing me to contribute significantly to achievement of project goals and targets.
CORE SKILLS
• Event Planning
• Project Management
• Leadership & Management
• Conflict Resolution
• Customer Orientation
• Teamwork
• Problem-solving
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Time Management
Communication (phone, email,
face to face)
Relationship building
Computer literacy in Microsoft
Suite
PROFESSIONAL EXPERIENCE
Bank of Africa-Uganda Limited
October 2021-January 2022
Sales Executive
• Supporting expansion of the bank’s clientele through acquisition of more than 100 clients
by assessing the needs of customers during interactions and cross-selling bank products.
• Onboarded more than 100 clients on the bank’s online platforms (VISA card, mobile
banking & internet banking) to help them attain working knowledge and ease their usage
of the systems.
• Providing customer care to more than 70 clients per week by receiving and following up
on customer feedback, investigating and resolving customer complaints and enquiries
while escalating those that require additional input to appropriate departments for timely
resolution.
• Preparing, maintaining and safekeeping accurate records relating to more than 50
customers’ accounts, requests, complaints, and other documents by office filing and
online records.
• Building and maintaining relationships with the bank’s clients, identifying service
improvement opportunities through interactions with customers and communicating
improvement recommendations to the relevant supervisors.
40 Days Over 40 Smiles Foundation
March 2021- To date
Fundraising and Events Intern and Associate
• Scheduling departmental and organizational meetings and programs and disseminating
the information to other team members. Writing, generating, and keeping accurate and
timely reports relating to departmental and organizational programs and activities.
• Supporting my head of department in facilitation of communication flow among
department members and other organizational members to ensure coherence of
information and timely execution of set targets and goals.
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Improving work and team productivity by using the Notion Database to record, monitor
and evaluate activities and programs for different organizational departments.
Coordinating the design, planning, and execution of events, campaigns, and activities.
(Spearheaded the coordination of a fundraising campaign that raised UGX 9 million
shillings to set up a learning center to improve literacy levels among underprivileged
children in one of the slums in Uganda. https://twitter.com/40days_40smiles)
Supporting and guiding interns within and out of my department to perform their roles
and responsibilities as given by the heads of department using my previous experience
with similar systems.
EDUCATION
Makerere University- Kampala, Uganda
School of Public Health- Bachelor of Environmental Health Sciences
GPA:4.16/5.00
Honors: Dean’s List (2019)
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PROFESSIONAL DEVELOPMENT
University of Washington- Seattle, USA
April-June 2021
Global Health E-Learning Program- Leadership and Management in Health
An eleven-week professional development course that provided me with knowledge and
skills to improve delivery of quality health services in complex local, national, and
global health settings.
VOLUNTEER AND LEADERSHIP EXPERIENCE
Youth and Young Adults’ Leader, Watoto Church Downtown-
• Excelled in a fast-paced leadership role by providing compassionate service,
problem-solving and building sustainable relationships through effective
communication and teamwork.
• Expanded the church base by establishment of three new university cells in two
universities. Increased attendance of a monthly university event (KARA) in 2019 by
about 400 students.
• Supported capacity building of leaders by mentoring about 25 university leaders
in two years on personal development, stewardship of church programs and
performance of their responsibilities at university and community level.
Volunteer, Girl Up- Makerere University Chapter
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Supported resource mobilization by participating in various crowd funding campaigns to
raise money to purchase essential products (like scholastic materials and menstrual pads)
to support the women’s homes during outreaches.
Spearheaded partnership engagement by establishing a relationship between the
executive team and my mentor, who later acted as a guest speaker for one of the
community outreaches and continued to support the organization in its activities.
Expanded membership base by encouraging 2 new people to join the organization who
later participated in various outreach programs.
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