Mutya Tanedo

Mutya Tañedo Virtual Assistant My career objective is to use my customer service and team leadership skills to become a successful virtual assistant. I aim to provide excellent customer service and lead teams in a way that produces results. I am committed to excellence and strive to deliver the highest quality of service to my clients. With my expertise, I am confident that I can make a positive impact in virtual assistant roles. WORK EXPERIENCE Virtual Assistant | STOA Real Estate/ TECH Company, CA | November 2019 - Present Performed a variety of administrative tasks that support the operations of a real estate business including answering emails, scheduling appointments, preparing documents, maintaining databases, researching properties, creating marketing materials, and other administrative duties. Providing customer service, managing social media accounts, and providing support to the sales team. Knowledge in ASANA, Canva and Hootsuite. Responsible for developing and configuration of user profiles, custom objects, workflow rules, validations, page layouts, and other related objects. Document Controller | Naffco Electromechanical - Dubai UAE | May 2018 - August 2019 Organizing, managing and tracking the flow of documents within an organization including receiving, reviewing, editing, and distributing documents, as well as maintaining document control databases and archiving documents. Ensure that documents are up-to-date and compliant with relevant regulations, as well as monitor document tracking systems and prepare reports. Adhere to the organization’s security and confidentiality policies when handling sensitive documents. Back End Processor/ Telesales/ Customer Service Sharaf DG LLC, Dubai UAE | April 2015 - December 2017 Provided exceptional customer service to customers, ensuring customer satisfaction Responded to customer inquiries, troubleshooting customer issues, resolving customer complaints, processing customer orders, inputting customer data into a database, and maintaining customer records. Assisted in sales initiatives, process returns, and recommend products and services to best meet the customer's needs. Team Manager / Call Center Agent Alorica Philippines | July 2010 - January 2015 Managed a team and overseeing their daily performance by providing guidance and direction, setting goals and objectives, resolving issues, and developing solutions to improve effectiveness. Responsible for ensuring the team meets company standards and meets customer expectations. Provided training and developing the team, provide feedback and recognition, and monitoring team performance. SKILLS Leadership skills Result-oriented Communication skills Resourcefulness Relationship savvy Reliable customer service EDUCATION +1 - Bachelor of Science in Nursing - 2008 | Ecumenical Christian College - Bartolome St. Fiesta Communities San Rafael, Tarlac City, Philippies