Mutshidzi Mulaudzi

Mutshidzi Mulaudzi 127 Masopha Street, Saulsville, Pretoria Phone:- Email:- Professional Summary Dedicated and goal-driven Financial Management graduate with solid experience in administration, customer service, and education quality assurance. Skilled in Microsoft Office, data capturing, learner records management, and client communication. Passionate about delivering quality support, meeting deadlines, and learning new systems to grow in a finance-related or support role. Education Diploma in Financial Management Central Johannesburg College January 2018 - June 2019 Work Experience Intern - BSSM Business and Accounting Solutions (June 2023 - May 2024) - Assisted with financial statements and client accounts. - Managed data entry, filing, and reconciliations. - Supported senior accountants with document preparation and tax forms. ETQA Coordinator Assistant - Signa Academy (Jan 2022 - May 2023) - Managed learner records and uploaded documents to SETA portals. - Assisted with compliance audits and verification preparation. - Provided admin support to quality assurance and training teams. Call Centre Agent - i-Talk Financial Services (Jan 2020 - Dec 2021) - Handled inbound and outbound customer calls. - Marketed financial products and ensured client satisfaction. - Maintained accurate records of conversations and follow-ups. Skills - Financial Administration - Microsoft Excel, Word, Outlook - Customer Communication - Records Management - Time Management - Sage / Pastel (basic knowledge) - Attention to Detail References Available on request. To Whom It May Concern, I am writing to express my interest in any suitable junior or entry-level role in finance, admin, or consulting at your organisation. With a Diploma in Financial Management and over three years of combined experience in administration, ETQA support, and customer service, I am confident that I can add value to your team. I recently completed an internship at BSSM Business and Accounting Solutions, where I gained hands-on experience in managing financial records and supporting accounting processes. Before that, I worked as an ETQA Coordinator Assistant at Signa Academy, where I became highly skilled in document control, SETA compliance, and admin coordination. My early experience as a Call Centre Agent has also equipped me with strong communication and client-facing abilities. I am a fast learner, tech-savvy, and committed to delivering quality work. I am excited to grow within a reputable company and contribute with my skills and enthusiasm. I am open to remote, contract, or in-office roles. Thank you for considering my application. I look forward to the opportunity to contribute and grow within your team. Sincerely, Mutshidzi Mulaudzi