Mutbam Uchechukwu Francisca

MUTBAM UCHECHUKWU ANOLUE CUSTOMER SERVICE REP RES E NTA TIV E 2 DU DARENG STREET, FWAVEI, RAYFEILD, JOS, PLATEAU STATE -- PROFILE SUMMARY An exceptional customer service representative with strong written and oral communication skills. Trained and experienced in resolving customer complaints and promoting conflict resolution. Adept at providing top-notch customer service. Possesses technical prowess, excellent interpersonal communication skills, and proficient at building working relationships with clients and customers. More so, I have a knack for excellence, scrupulous attention to detail, and an ability to form new customer relations. I am accustomed to working on multiple projects simultaneously and can offernew ideas to help your company grow and surpass all goals and objectives CORE COMPETENCES                Strong customer service practices Customer prioritization and focus Performance management Ability to Use Positive Language Conflict management Problem-solving skills Time Management Technical proficiency Customer success advocate Adherence to administrative procedures Dynamic Team Player Excellent verbal and written communication skills Key relationship management. Excellent coordination and organizational skills. Detail-oriented, organized, and self-motivated with the ability to multi-task EDUCATION B.A. Ed. History and International relation. WORK EXPERIENCE VOICEOUT INTERNATIONAL FOUNDATION (REMOTE) Assistant coordinator SEPTEMBER 2019 – NOVEMBER 2021  Prepare Monthly schedule for the NGO  Promote Partnership with other like Organizations.  Organize activities in line with the Organizational goals and objectives.  Identified and resolved issues with our partners.  Co-ordinated the disbursement of welfare packages for rural communities.  Organized work retreats and seminars for staff members.  Supported the community managers with ad-hoc task. TEKAZIM (NGO) REMOTE Customer Service Representative       JANUARY 2013- OCTOBER 2016 Database Management Client Relationship Management Provided clients with the organizations information and activities. Maintained quality control with client’s enquiry. Resolved conflicting issues with partners of the organization. Attracted potential partners by answering questions on the organization activities. TERJIMIN NIGERIA ENTERPRISES Personal Assistance/ Administrative Secretary        MARCH 2010- JUNE 2011 Customer-client relationship which attracted commendations from the CEO. Efficiently dealt with emails and other important messages, receiving calls and providing them with information on their enquiries about the company. Organized meetings, book travels and hotel accommodations for team leaders. Monitored emails and replied on behalf of the CEO. Showed an unwavering commitment to the CEO, while providing the necessary assistance to facilitate his day to day activities. Monitored progress of ongoing projects and escalated concern or roadblocks to management early in process. Provided personal assistance when needed to showing representative who moved about extensively. HOBBIES Volunteering, Reading, Cooking, Jogging.