Mushrafu Kumbikila

I am a dedicated and result-driven professional with over 4 years of hands-on experience in customer service, primarily within the hospitality industry. My background in front office operations, hotel reservations and guest relations has provided me with the strong foundation in delivering exceptional customer experiences, both in person and virtually.

Throughout my career, I have been working in dynamic hotel environments where I am responsible for managing daily front office activities, handling guest inquiries, overseeing reservation processes, and ensuring smooth check-in and check-out procedures. My role often requiring me to be first point of contact for guests, which helped me to refine my communication skills, professionalism, and ability to remain calm under pressure.

One of my key strengths is telephone etiquette- I take pride in handling phone calls with clarity, courtesy, and efficiency. Whether responding to reservations requests, resolving guests issues or providing information. I always maintain a warm and helpful tone that reflects positively on the organization I represent. I understand how crucial first impressions are, especially in customer-facing roles, and I strive to leave each customer interaction with a sense of satisfaction and trust.

my work is also involving using various properties management systems and office tools to update bookings. Process payments and maintaining records. This experience has made me highly organized and tech savvy, with the ability to adapt quickly to new systems and processes. In addition to my hospitality background, I’ve expanded my skill set to include virtual assistance- providing remote administrative support, managing emails, scheduling appointments and handling client communication with the same level of professionalism and efficiency I delivered on-site.

I am passionate about delivering quality service and exceeding client expectations. I believe that every interaction is an opportunity to create a positive impression and build lasting relationships. My goal is to bring the same high level customer care to remote and virtual environments, helping businesses maintain excellent service standards while staying organized and productive.

If you’re looking for someone who combines strong interpersonal skills with real-world experience in customer service and administrative support, I’d be excited to contribute to your team.