I’m the founder of Chat Support Service with 17+ years of experience in customer service, live chat operations, and back-office support. Over the years, I’ve helped global clients across e-commerce, SaaS, and healthcare industries build reliable, high-performing support systems.
My core strength lies in building and managing remote support teams, streamlining processes, and enhancing customer satisfaction through scalable, well-documented workflows. I’ve also worked extensively in healthcare revenue cycle management (RCM), helping solo practices and clinics manage billing, insurance follow-ups, and patient communications.
Whether you need a strategist to guide your support ops or someone hands-on for client handling, I bring a founder’s mindset, professional discipline, and a passion for great service.