CURRICULUM VITAE
PERSONAL DETAILS
MUSA KIPNGENY
Nakuru, Rift Valley 20100 | - |-DATE OF BIRTH: 7th OCTOBER 1983
MARITAL STATUS: Married
NATIONALITY: Kenyan
LANGUAGES SPOKEN: Kiswahili, English, Kalenjin
CAREER OBJECTIVE
To become a competent professional in the field of Teaching and Freelancing Industry while
rendering services enthusiastically to the best of my ability.
SUMMARY
A Teaching Officer with 13 years of experience in Education Industry. Well versed in
executing multiple tasks in a fast paced environment. Friendly and effective when working
with a wide range of personalities, honest and hard working.
PROFESSIONAL SUMMARY
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Motivated and friendly worker with a flexible schedule and willing to work
weekends.
Dependable and Punctual with a clean driving record.
Work collaboratively with team members and provide excellent Customer service.
Experienced supervisor with the ability to train and motivate staff to meet challenging
performance
Targets and consistently satisfy customers with high-quality service.
Focused on keeping the Department efficient and cost-effective.
• Committed Teacher supports student learning through comprehensive lectures,
discussions and Assignments.
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Innovative thinker incorporates new technologies and techniques to consistently
improve Study habits and educational progress.
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WORK EXPERIENCE
OCTOBER 2012 – CURRENT
Teacher | Teachers Service Commission | Rumuruti, Rift Valley
ACHIEVEMENTS
• My students have achieved outstanding exam results
• Students have since improved their academic performance
• My students have excelled in practical improved farming methods with the knowledge gained
from Agriculture
• Increased School-Community relationship through organized activities like sports
• I have managed to encourage my students to set goals, take risks and persevere through
challenges
• Modelling positive behavior, respect and integrity in interactions with students and colleagues
• Helping students who are falling behind
JULY 2010 – DECEMBER 2010
Sales Manager | Kenya Farmers Association | Nakuru, Rift Valley
ACHIEVEMENTS
• ldentified and communicated local insight and competitive activity to influence marketing
plans and Tactics.
• Developed and continually enhanced relationships with key accounts to maintain high visibility
and Increase market share.
• Promoted high quality company image by demonstrating professionalism to both clients and
Colleagues.
• Monitored and analyzed key performance metrics to evaluate effectiveness of sales strategies
and Identify areas for improvement.
• Assisted in implementing special promotions relating to direct sales segments.
• Networked with prospective clients to build company awareness and interest.
• Guided team progress by reinforcing goals and objectives and setting clear expectations
surrounding Policies and procedures.
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• Contacted customers to build trust and leverage consultative sales techniques
• Cultivated customer satisfaction by conducting follow up phone calls and on-site visits.
• Created networking opportunities through active participation in community and professional
Associations, activities and events.
• Implemented customer relationship management (CRM) systems to improve client retention
rates.
• Mentored junior sales staf, sharing expertise and encouraging professional development.
• Provided detailed reports on sales performance, forecasting future trends for strategic planning
Purposes.
• Conducted market research to understand customer needs and adapt product offerings
accordingly.
• Collaborated with the finance department to set budgets and manage expenses within allocated
Resources.
MARCH 2007 – SEPTEMBER 2007
Insurance Sales Agent | Blue Shield Insurance Company | Nakuru, Rift Valley
ACHIEVEMENTS
• ldentified customers’ needs and suggested targeted products to meet requirements.
• Prospected leads and contacted potential customers to build connections and book
appointments.
• Presented and sold insurance products and services to new customers
• Resolved clients’ issues and handled wide-ranging products and services inquiries from
customers.
• Maintained insurance staff partnerships to expeditiously process paperwork and resolve
concerns.
• Used CRM software to build and maintain agent’s direct prospect pipeline.
• Marketed company offerings through referrals, social media and advertising networks to
prospect new Clients.
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• Studied products, pricing and policy features to understand offerings and serve customers.
• Cross-sold different policy types to existing policyholders to boost sales revenue.
• Established strong relationships to retain existing customers and find new prospects.
• Handled contacts from existing clients and escalated calls to customer service centers for
completion.
• Prepared new insurance plan proposals and verified document accuracy before onboarding.
• Compiled customer data to accurately process paperwork and minimize fraudulent claims.
• Conducted cold calls and scheduled meetings with potential clients.
• Maintained records of policy sales and client information.
• Explained complex insurance policies in simple termns to prospective clients.
• Achieved sales targets through effective client consultations.
JANUARY 2006 – MARCH 2007
Security Officer | Patel Farm, Solai | Nakuru, Rift Valley
ACHIEVEMENTS
• Responded quickly to security alerts, alarms, or requests for investigation.
• Supported work culture of safety, respect and inclusion.
• Initiated formal evictions of disorderly persons when directed by supervisor.
• Completed regular safety inspections to determine hazards and identify suspicious individuals.
• Leveraged critical thinking to identify and address potential security threats.
• Examined doors, windows and gates to verify security and proper functioning.
• Monitored security console and handled incoming telephone calls for security-related matters.
• Employed tactful and diplomatic communication to interact with diverse populations
• Remained alert and vigilant for suspicious persons, packages and activities.
• Prohibited access to restricted areas, checking and verifying identification, credentials, and
documents.
• Recognized safety and security hazards on campus to take appropriate corrective actions.
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• Conducted regular foot patrols to deter unauthorized entry and ensure property safety.
Administered first aid in emergency situations until medical professionals arrived.
• Collaborated with management team on implementing new security measures based on incident
Reviews.
EDUCATION
UNIVERSITY
Year: 2011
Award: Diploma in Education
Course: Agricultural Education And Extension
College: Egerton University
Region: Njoro, Nakuru County
HIGH SCHOOL
Year: 2005
Award: Kenya Certificate of Secondary Education (KCSE)
School: Mogotio High School
Region: Baringo County
PRIMARY SCHOOL
Year: 2001
Award: Kenya Certificate of Primary Education (KCPE)
School: Mugurin Primary School
Region: Baringo County
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SKILLS
• Classroom technology implementation
• SMART board aptitude
• Strong Management and Organizational Skills
• Deep cleaning expertise and an eye for detail
• Sound Decision Making Skills
• Strong Leadership Skills
• Good Communication
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