DANIELLA MUSA
Lagos, Nigeria
- –-Customer Service Representative || Customer Support Specialist
PROFESSIONAL SUMMARY
Customer-focused professional with a proven track record of exceeding customer
expectations and providing exceptional service. Excellent communication skills, with the
ability to quickly develop rapport with customers and resolve complex service issues.
Skilled in using CRM and help desk software to effectively manage customer accounts,
troubleshoot technical issues, and resolve escalated customer complaints.
SKILLS
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Microsoft Word
Active Listening
Customer Relations
Staff Training
Retail Sales Customer Service
Microsoft PowerPoint
Problem-Solving Ability
Customer Service
CRM Software
Critical Thinking
Customer Consulting
Customer Relationship Management
Customer Account Management
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE — Sabre Works Lagos, February
2022 - March 2023
Provided exceptional customer service to ensure customer satisfaction.
● Resolved customer complaints promptly and efficiently.
● Developed strong customer relationships and loyalty through effective
communication.
● Maintained knowledge of company products to provide helpful suggestions
and recommendations to customers.
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Handled customer complaints and inquiries in a courteous and efficient
manner.
● Responded to telephone inquiries and complaints following standard
operating procedures.
● Addressed customers courteously using suitable methods and
problem-solving skills.
● Maintained an updated knowledge base of current products, services,
pricing, and promotions.
● Tracked all incoming calls and emails from customers using appropriate
software applications.
● Followed up with customers regarding product functionality and overall
satisfaction.
CUSTOMER SUPPORT SPECIALIST — Ashrust Companies Lagos, May
2023 - December 2023
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Efficiently identified customer needs through active listening and
questioning techniques.
Compiled detailed reports on all customer interactions using CRM software
tools such as Freshdesk and Zendesk.
Trained new team members on systems processes and procedures related
to customer service.
Developed working knowledge of company products and services to ensure
accurate information was provided to customers.
Assisted customers in navigating website features and functions ensuring a
seamless user experience.
Delivered personalized customer service relating to questions and promptly
resolved basic problems on customer accounts.
Developed strong customer relationships and loyalty through effective
communication.
Provided account information to customers and explained bill service
policies and customer rights.
EDUCATION
BACHELOR OF ARTS (B.A.) IN AGRICULTURAL ECONOMICS AND
EXTENSION— Kogi State University
Kogi, Dec 2015
CERTIFICATIONS
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Customer service: Problem solving & Troubleshooting
Customer service: Email & Chats
LANGUAGES
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English: Fluent
