Musa Audu

Musa Audu CUSTOMER SERVICE REPRESENTATIVE Phone: - Email:- PROFESSIONAL SUMMARY Goal-driven Customer Service Representative with 7 years experience and passion for cold calling, inbound and outbound sales, upselling, and cross-selling. Strong in objection handling, ensuring customer hesitations are effectively managed with strategic persuasion techniques. Highly skilled in converting potential leads into satisfied and loyal customers. SKILLS Active listening Empathy Warmth Problem-solving Dedication Communication Time management Stress management Customer relationship management WORK EXPERIENCE Customer Service Officer at Mortgage Choice (Australia) May 2024 - May 2025 Identified and contacted repeat customers to offer them updated listings or new opportunities based on their past preferences. Tracked call outcomes and success rates, reporting feedback to the sales and marketing teams for optimization. Maintained a detailed call log, including information about each prospect's needs, budget, and interest level in properties. Coordinated with other team members, passing qualified leads and relevant details to the sales agents for follow-up. Customer Service Representative at MTN Mar 2022 - Feb 2024 Responded to customer inquiries regarding communication services, plans, and billing issues. Assisted customers in troubleshooting technical problems with internet, phone, and cable services. Processed service orders, upgrades, cancellations, and transfers accurately and efficiently. Handled billing questions, payment processing, and resolved account discrepancies. Documented customer interactions and updated account information in the CRM system. Office Administrator at Throneroom Trust Ministry Nov 2018 - Jan 2022 Managed daily office operations and ensured smooth workflow. Coordinated schedules, appointments, and meetings for staff and management. Handled incoming calls, emails, and correspondence, directing them appropriately. Maintained and organized office files, records, and documents both physically and electronically. Ordered and managed office supplies and equipment inventory. EDUCATION Nasarawa State University Keffi, Nasarawa State. 2008 B.Sc Accounting CERTIFICATION & OTHER SKILLS Strong communication and active listening skills, proficiency in using CRM systems, and the ability to handle high-pressure situations effectively. Attention to detail in managing customer records and followups, with adaptability to changing processes and technologies.