Musa Akindele

MUSA AKINDELE-|- | LinkedIn.com/MusaAkindele DATA AND INSIGHT ANALYST | BUSINESS OPERATIONS | BUSINESS DEVELOPMENT MANAGEMENT PROFESSIONAL SUMMARY Results-oriented and innovative Sales and Business Development Leader with 8 years of expertise in the financial services industry. Recognized for driving revenue growth and optimizing sales operations. Skilled in cultivating C-level relationships and implementing complex banking solutions. Proven track record of coaching cross-functional teams, streamlining processes, and crafting effective sales strategies that led to significant revenue increases. SIGNATURE STRENGTHS & COMPETENCIES B2B Sales Management | Sales Pipeline Management | Team Leadership | Employee Coach & Training | Sales Strategy | Customer Satisfaction | Key Account Management | Sales and Marketing | Business Development | Client Relationship Management | Contract Negotiation | Consultative Sales Approach | Inventory Management | Operations Process Maintenance | Technical Support | Data Collection and Insight specialist | Project Management | Management Report I Think-cell | Microsoft office suite CAREER EXPERIENCE UpEnergy group - Uganda Global Strategy Associate (Remote) Jul 2023 – Present ● Champion the monthly performance template to provide more insight to the VP African operations on key metrics that helps with decision making. ● Designed and automate an executive report that enables the country Managers to conclude on the monthly report for discussion with the VP Africa Operations. ● Partnered with the Business intelligence team to publish the group business monthly report and insight that provides the performance and guide on the way forward for each of the products and country operations. ● Lead the end of month performance review and target setting, call out key actions for the month and track to enable business scale. Engie Energy Access, Nigeria Assistant Sales Operation and Expansion Coordinator ● Spearheaded growth strategies, developing sales ● ● ● ● ● ● ● Jan 2022 – Jul 2023 league tables and coordinating the weekly performance reporting and reviews in partnership with the management team. Achieved 100% volume objectives during price increase in early 2023, enhancing agent compensation and ensuring company profitability. Partnered with the Business intelligence team to develop automated regional report dashboard that enables the regional managers to properly track performance while I help with the insight and way forward based on the report. Drove a 2.5X increase in monthly revenue and active agent base by Q3 2023 through agent performance report and insight which led to the innovative agent acquisition programs. Restructured the performance league table, boosting recollections by 145% and revenue by 50%, focusing on broader metrics like credit portfolio and active agents. Designed a nationwide sales forecast tool, optimizing inventory distribution and reducing stock-related issues. Coached sales teams using tailored marketing templates, reducing wastage and out-of-stock instances by 2%, contributing to a $1M MoM revenue increase. Transformed credit metrics, turning a 30% default rate to single-digit figures for the First Missed Payment credit metric. National Sales Operations and Expansion Supervisor Aug 2021 – Dec 2021 ● Introduced streamlined onboarding call flow, achieving 100% success in customer onboarding calls. ● Enabled a 2.5X revenue increase by Q4 2021 through precise Q3 and Q4 performance support. ● Led performance tracking, reducing underperforming team members from 60% to >10%, driving performance improvement. ● Implemented a commission computation tool, enhancing agent payment and reducing churn. ● Served as Data Support Officer, maintaining stock levels below 5% for optimal performance. ● Introduced a commission computation tool that streamlined agent payment, slashed agent churn and enabled business continuity. Musa Akindele | Page 2 Lagos, Nigeria |-|- Sales Support and Project Analyst March 2020 – Aug 2021 ● Reduced fraudulent activities by 50% through an overhaul of agent's acquisition process overhaul ● Expedited agent registration which accelerated their sales training and further improved revenue by N 10M MoM. ● Enhanced working relationship between sales team and organizational executives which boosted productivity. FirstBank of Nigeria limited Nigeria Ltd. Operational Risk Officer Feb 2019 – Feb 2020 ● Achieved a 70% boost in electronic compliance level through team and head of Department sensitization. ● Bridged the gap between the product and technical team to align product design with approved regulatory standards which drove down losses from sanctions to below 15%. ● Scrutinized department's SOP to match CBN electronic banking standards which eliminated possible infringement caused by process error. ● Critiqued and advised on Service Level Agreements in partnership with third parties which cut down the operational error and toneddown litigation loss. Administrative support Officer Oct 2015 – Jan 2019 ● Executed budget monitoring programs that authenticated profitability reports and ensure the accomplishment of expenditure and income objectives. ● Resolved system anomalies and obstacles affecting revenue growth through active engagement with the affected department. ● Led overall departmental functions and delivered support which drove accomplishment of set targets. Investigated growth initiatives on behalf of Group Executives. ● Performed inventory management which ensure the availability of office stationeries. Dispute resolution Officer March 2015 – Oct 2015 ● Handled 100+ customers daily through multiple channels (such as telephone, chats, and emails) to resolve complaints or inquiries within assigned timeframe of 4 minutes, demonstrating phone etiquette and communication skills. ● Uncovered financial solutions which saved daily loss of N5M due to fraudulent activities. ● Recorded a 99% customer satisfaction rating through ● Strengthened customer loyalty by prioritizing resolution and evaluation of customer issues/problems which resulted in a 99% customer satisfaction rating. ● Enhanced work productivity and performance by training 10+ new agents on bank policies & procedures, products & services while ensuring alignment in work processes. ● Cut down percentage of distressed customers by 5% through prompt escalation of support tickets related to security breaches and business risks. Industrial Attachment (Internship) Feb 2014 – Feb 2015 ● Distributed memos to top-level executives through professionally written emails that facilitated internal communication and accelerated approval processes by 50%. ● Saved recruitment cost by standing in during absence of Group Head Secretary, oversaw position for 6 months. TRAINING Frontline Managers Leadership Development Program |Candor Consulting | 2023 Personal Branding | Hyton Consulting | 2023 Executive Masters Certificate Project Management training | Philstone Consulting | 2023 Advanced Excel training | Octave Partners | 2022 Soft Skills Development | Jobberman Nigeria | 2023 EDUCATION Higher National Diploma, Accounting (Distinction) | Lagos State Polytechnic | 2020 National Diploma in Accounting (Upper Credit Division) | Kogi State Polytechnic | 2013