Musa Abdullahi Junior

MUSA ABDULLAHI JUNIOR Contact Information Address: Freedom Avenue, Baumpa, Dutse Alhaji, Abuja Tel: -/- Email: - Date of Birth: 5th April, 1997 Sex: Male Nationality: Nigerian State of Origin: Kogi State Professional Summary Results-driven Mass Communication professional with administrative, customer service and team management experience. Proven leadership skills, with the ability to work independently and collaboratively. Strong technical background with self discipline Education  NYSC Certification, National Youth Service Corps (2021).  Bachelor's Degree in Mass Communication, Kogi State University. [2020]  Aleka Academy Secondary School, Ankpa (2014)  Iqra Nursery and Primary School, Ankpa (2008) Work Experience Wait Staff/Supervisor/Customer Support Specialist, Crush Cafe, Abuja -)  Provided exceptional customer service, ensuring 95+ customer satisfaction rating.  Supervised staff, promoting teamwork and efficiency.  Managing the company's online presence.  Handling customer's food and drinks order online and ensuring it's dispatch to its destination.  Managed tables, maintained cleanliness and organized workflow.  Implemented upselling techniques, increasing sales revenue.  Responding to customer's inquiries. Administrative Assistant at Cross River State University of Technology. (2021 - 2022)  Offered administrative support to the office of the Vice Chancellor's (TETFund) office.  Managed records, documents and correspondence.  Prioritize tasks, manage time effectively and meeting deadlines.  Developed and implemented effective communication strategies.  Entered, updated and managed data in various software systems. Skills  Technical Skills: Proficient in Microsoft Office, Google Workspace and social media platforms.  Soft Skills: Strong communication, teamwork, problem-solving and leadership abilities.  Language Skills: Fluent in English. Achievements Promoted to supervisor within 12 months, demonstrating exceptional leadership. Improved restaurant customer satisfaction ratings by 25%. Certification/Training FUCAP LevelUp: The Lean Entrepreneurship Skills Course [Unilever], May 2024. References Available upon request.