Murtaza Ali

 Murtaza Ali Punjab – Pakistan ǀ + ǀ ǀ SUMMARY: 10+ years of diversified experience in 5 organizations (Pakistan, Saudi Arabia) Retail Sales Management, Customer Services, Administration, Operations, Direct Sales, Complaint Management, Client Acquisition, EDUCATION:Master’s in Public Administration (MPA). (CGPA 3.38/4.0) (Virtual University of Pakistan- Master’s in Political Science. (Punjab University of Pakistan- WORK HISTORY: 03/2017 – PresentService Point In-Charge – (DHL Express Pakistan). Branch Management / Branch Administrative and Operational activities management. Express Centre Complaint Management / Query Handling Express Center Sales Targets / Maintaining Sales Growth / Sales Reports Maintained highly customer centric culture & increased territory clients base by almost 65% Won 6 Sales quarters consecutively during 2018/2019/2021 Won APEC Commercial Excellence Award in 2018. 09/2015 – 12/2015Senior Customer Services Officer – (Touchstone Communications Ltd Pakistan) Inbound Call Centre (Lead Generation, Appointment Setting, and Auto Loan). 300+ outbound calls/day (US market) providing product information and services and getting feedback of the customers. 01/2011 – 02/2014Purchasing Coordinator – (Gulf Ocean Trading Co. Saudi Arabia) Researching / Negotiating Pricing Trends with International and local vendors to maximize saving for the company. Provided customer service for both internal and external inquiries Updated purchase orders and successfully maintained on-time delivery and order accuracy. 02/2008 – 09/2010Customer Services Officer - (Telenor Pakistan) Customer Sales and Services, Providing 1st class cellular services to monitor customers in CRM on weekly basis to identify cross-sell and up sell opportunities. TRAININGS / CERTIFICATES: Certificate In basic computer and Office Management. University Certificate of proficiency in English language DHL Express CIS Induction training program. DHL Express CIS Net-Ops Dangerous Goods Awareness training DHL Express Information Security Awareness / Data Protection / Anti-corruption trainings DHL Go-Green / Code Of Conduct trainings LANGUAGES: Urdu – Punjabi (Native) / English (Fluent) / Arabic (Basic).