Murry Nyakinyi

Murry Nyakinyi 1820 Avenue M, Brooklyn NY 11230 . Cells: -, Email- EXPERIENCE IAPWE, USA- Online Admin June 2023-Present Achievements ● Admin Duties Management: Successfully managed administrative duties, resulting in improved office efficiency and streamlined operations. ● Job Posting Success: Increased visibility and candidate engagement by posting job vacancies on LinkedIn, contributing to a 30% rise in ● qualified applicants. CV Handling Efficiency: Streamlined the recruitment process by effectively reviewing and managing applicants' CVs, reducing time-to- ● hire by 20%. SKILLS ● ● ● ● ● ● ● ● ● ● ● LANGUAGES Optimized Talent Acquisition: Enhanced talent acquisition strategies by managing job applicants' regions and countries, leading to a more English, Swahili. diverse and qualified candidate pool. Uptownie Fashions, India- Online customer support February 2022-March 2023 Achievements ● Customer Engagement on Social Media: Effectively managed customer queries and comments on META BUSINESS (Instagram and Facebook), enhancing customer satisfaction and brand loyalty through prompt responses. ● Order Management: Oversaw Shopify orders, ensuring timely processing and fulfilment, which contributed to a streamlined customer experience. ● Tracking Communication: Proactively communicated tracking links to customers, improving transparency and trust, and enhancing the overall customer service experience. ● Data Management and Follow-Up: Organized and filled customer queries in Google Sheets, following up with the team to ensure timely solutions and maintain customer satisfaction. ● Phone Support: Provided excellent phone support, addressing customer inquiries and issues with professionalism and efficiency. ● Confidential Information Handling: Managed confidential customer information with discretion, ensuring compliance with privacy policies and maintaining trust. Microsoft Windows. Customer support. Cold/warm calling. Online admin. Data entry. Typing skills. Sales. Leads generation. Chat support. Problem solving. Order management. ● Stock Communication: Effectively communicated stock availability and stock-outs to customers, managing expectations and minimizing frustration while ensuring customer loyalty. Joytex Textiles, Kenya-Virtual Assistant April 20202-February 2022 Achievements ● Multitasking Efficiency: Successfully handled both voice and non-voice tasks, improving workflow and productivity across departments. ● Records Management: Established and maintained comprehensive files and records, enhancing organization and retrieval of information, which led to a 30% increase in team efficiency. ● Travel and Meeting Coordination: Arranged and managed travel expenses, meetings, and appointments, optimizing scheduling and reducing logistical costs by 20%. ● Problem-Solving Support: Assisted in resolving issues and answering questions, achieving a 95% satisfaction rate in customer feedback. ● Project and Event Coordination: Coordinated multiple projects and events, ensuring timely execution and adherence to budgets, resulting in a 15% increase in event participation. ● Data Management: Prepared customer spreadsheets and maintained accurate online records, improving data integrity and reducing discrepancies by 25%. ● Calendar Organization: Efficiently organized the manager’s calendar, facilitating better time management and prioritization of tasks. ● Market Research Contribution: Conducted market research, providing actionable insights that supported strategic decision-making and contributed to a 10% increase in market share. ● Customer Service Excellence: Provided exceptional customer service as the first point of contact, leading to a 30% increase in repeat business. ● Data Entry Accuracy: Performed data entry and matched documents to appropriate accounts, ensuring accurate information processing and reducing errors by 15%. Slatter$Whittaker Wines and Spirits Distributor , Kenya Key Accounts Sales Representative(HORECA) August 2016-August 2019 Achievements ● Sales Growth Achievement: Drove sales growth by ensuring dealer volume and revenue yield targets were consistently met, contributing to overall company profitability. ● Process Improvement Initiatives: Promoted and implemented company-wide process improvements that enhanced operational efficiency and reduced costs, positively impacting the bottom line. ● Administrative Support: Assisted the administration department with invoicing and related paperwork, ensuring accuracy and timely processing of documents to support smooth operations. ● Sales Reporting: Prepared detailed sales reports that provided actionable insights for management, facilitating data-driven decision-making and strategic planning. ● Client and Supplier Collaboration: Collaborated effectively with clients, suppliers, and service providers to foster strong partnerships and ensure seamless service delivery. ● Customer Service Excellence: Addressed customer complaints and requests promptly, enhancing customer satisfaction and loyalty through effective resolution strategies. ● Target Communication to Resellers: Cascaded set targets to resellers, ensuring alignment with company goals and fostering a collaborative approach to achieving sales objectives. Kenafric Industries Ltd, Kenya-Key Accounts Sales Merchandiser January 2009-December 2010 Achievements ● Customer Complaint Resolution: Successfully addressed customer complaints and requests for assistance promptly, enhancing customer satisfaction and loyalty. ● Shelf Share Optimization: Effectively maintained shelf share in retail environments, contributing to increased product visibility and sales performance. ● FIFO Implementation: Practiced First-In, First-Out (FIFO) inventory management, ensuring product freshness and reducing waste, leading to improved inventory turnover. ● Order Follow-Up: Diligently followed up on orders, ensuring timely delivery and customer satisfaction, resulting in repeat business and positive customer relationships. ● Stock-Out Communication: Proactively communicated stock-outs to customers, managing expectations and minimizing dissatisfaction, thus maintaining trust in the brand. ● Promotion Management: Successfully managed promotions to boost product visibility and sales, resulting in increased engagement and revenue during promotional periods. ● Point-of-Sale (POS) Materials Maintenance: Maintained shelf POS materials and secondary displays, enhancing brand awareness and driving consumer interest at the point of purchase. EDUCATION Regional Education Institute/Kenyatta University, Kenya — Advanced Diploma in Pharmacy- Associate of Biological Science – Pharmaceutical Studies ● Graduated with Honours ● Completed coursework in Advanced Pharmaceutical Studies, gaining in-depth knowledge of pharmaceutical sciences and their applications. ● Served as a Student Government Representative, demonstrating leadership skills and commitment to enhancing the student experience. Regional Education Institute/Kenyatta University, KenyaDiploma in Sales & Marketing- Associate of Business Management Studies ● Graduated with Honours ● Completed a comprehensive curriculum with a focus on Sales and Marketing, equipping me with essential skills in business management and strategic marketing practices. ● Skill soft E-learning centre, Kenya- Advanced Certificate Level in Information Technology 2002 ● Proficiency in Microsoft Office