Murphy Nsikak Essien

With more than 9 years' experience as a Customer Service Administrator, I am adept in managing customer service issues, handling account questions, and selling new products and services. Moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate communication and problem solving abilities, I excel at:

-Receiving, analyzing and processing information pertaining to products, services, customers and suppliers.

-Proofread and handle company communications.

-Receiving and distributing packages or mail and answering emails and phone calls.

-Researching answers to questions from customers and other staff.

-Maintain schedules and arrange appointments.

-Data entries and filing.

-Close out or open call records.

-Compile reports on overall customer satisfaction.

-Handle changes in policies or renewals.

-Manage client data’s with computer software’s

-Maintaining high levels of customer service and satisfaction.

I am looking forward to working with you.