Muriel Ayibadenmotei Ikiolamotei

MURIEL AYIBADENMOTEI IKIOLAMOTEI EXECUTIVE VIRTUAL ASSISTANT SUMMARY Efficient and resourceful Executive Virtual Assistant with 5 years of experience providing exceptional administrative, technical, and customer support to clients in fast-paced, remote environments. Skilled in streamlining workflows, managing schedules, optimizing communication, and improving operational efficiency. Adept at leveraging modern tools and software, such as MS Project, Google Workspace, Trello, and Slack, to support clients’ needs, manage calendars, and coordinate social media, ensuring seamless communication and project execution. Committed to confidentiality in managing sensitive information, making a significant impact in virtual environments. SKILLS Executive Support: Calendar management, travel coordination, meeting scheduling, document preparation, and inbox management. Customer & Stakeholder Relations: CRM tools (HubSpot, Salesforce), issue resolution, professional communication, and relationship building. Technical Proficiency: Microsoft Office Suite, Google Workspace, Asana, Monday.com, Slack, Toggl, and Clockify. Project Coordination: Workflow optimization, task prioritization, event planning, and milestone tracking. Soft Skills: Time management, adaptability, attention to detail, problem-solving, and confidentiality. communication skills, organizational skills. WORK EXPERIENCE Virtual Assistant – Executive & Customer Support, Deroundtable​ Nov 2020 - Present ​ ●​ Deliver exceptional customer service, promptly addressing inquiries via phone, email, and chat, effectively communicating and actively listening, leading to 95% customer satisfaction. ●​ Manage and maintain executive calendars, ensuring appointments and deadlines are scheduled efficiently. ●​ Streamline communication processes by implementing automated tools and templates, reducing email response time by 30% and enhancing efficiency. ●​ Manage projects using advanced project management tools like Trello, fostering collaboration and achieving a 20% boost in team productivity. ●​ Provide consistent administrative support, including file management, and reporting, Coordinating travel planning and logistics for executives with attention to detail, negotiating vendor agreements and optimizing schedules for seamless operations. Subject Teacher (NYSC), Government College – Dengi ​ May 2021 - April 2022 ​ ●​ Developed and implemented engaging, curriculum-aligned lesson plans, improving student engagement and achieving a 20% increase in class participation rates. ●​ Assessed student progress through comprehensive evaluations, providing constructive feedback, resulting in a 15% improvement in overall student performance. ●​ Collaborated with colleagues to design and execute school-wide initiatives, such as extracurricular programs, contributing to a 10% increase in student involvement. ●​ Leveraged technology tools to enhance instruction and maintain proactive communication with parents, improving parent-teacher engagement by 25%. Executive Assistant, Famlang International Language School Nov 2020 - May 2021 ●​ Coordinated over 50 meetings and events, ensuring 100% attendance and participant satisfaction through meticulous planning and follow-ups. ●​ Improved shareholders’ communication response time by 40% by implementing streamlined email management processes and automation tools. ●​ Responded to over 200 customer inquiries daily, achieving a 95% same-day response rate and maintaining a 98% customer satisfaction rating. ●​ Maintained accurate records and databases, achieving a 99.9% data accuracy rate, and contributing to efficient decision-making. ●​ Provided executive-level support by drafting reports, presentations, and meeting minutes, ensuring clear communication and efficient operations. EDUCATION & CERTIFICATION ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Customer Success Fundamentals | CustomerSuccessU, 2024 Virtual Assistant Professional (VAP) | Digital Exchange Academy(DEXA), 2024 AICE Program | ALX, 2024 Virtual Assistant Certificate | ALX, 2022 Introduction to CRM with HubSpot | HubSpot Academy, 2022 Customer Service Fundamentals | Coursera, 2021 Soft Skills Training Certification | Jobberman, 2021 Customer Service Foundation Certification | LinkedIn Learning, 2021 NYSC Discharge Certificate | 2021 Bachelor of Science in Management | Niger Delta University, 2020