Muraleedharan K

Muraleedharan Karumathil Tel: - / - Email:-- Overview • Accomplished IT Infrastructure, Operations Lead, Information Security and Risk Management Professional with extensive experience in leadership positions for the delivery of large, global and highly complex infrastructure and service management programs and data centre support for organisations, ensuring optimal utilisation of resources (people & budget). • In-depth expertise in implementing, standards, processes and guidelines which are necessary to effectively administer the database environment, server infrastructures and data-centre operations and ensuring a troublefree environment and business continuity • Experience in managing all IT Infrastructure, Information Security, Communication Architecture, Access Control Systems, Data Centre Monitoring Systems, NOC and SOC centre operations • Proficient in handling the setting up of new IT infrastructure, planning, budgeting, procurement, vendor management, ensuring all SLAs are met • Successfully directed teams for implementation of advanced technological competencies across organizations • Conducts Technical and Soft Skills trainings. PMP, ITIL Expert, ISO (9000 and 27001 Lead Auditor Microsoft Certified), Certified Trainer Professional Experience Current Role Jan 2023 – present Freelance IT and Information Security Consultant, Corporate Trainer SBM NAUVATA SBM Nauvata India, Bangalore Operation Manager - IT, India Region − Managing IT Operation and support for 760 end-users − As a CAB Member, handle change management for IT infrastructure − Project Management of new projects − IT budgeting and procurement, vendor management − Lead IT Security Operations, compliances as required − Upkeep of server room and IT infrastructure − Availability management and capacity management of IT infrastructure − Business interface for new requirements/ existing operations − Managing and mentoring the IT team , people management IBM India, Bangalore May 2017 to Jul 2019 Risk and Compliance Consultant, GDPR Compliance Manager Apr- Jul 2019 − Management of GDPR Compliance across European customers as Key resource − Compliance Management of Client security operations − Establish good relations with clients Global Information Security Manager, Service Integration and Management Nov 2018 - Mar 2019 − SPOC for client information security operations (SIAM) − Monitor Information Security (All domains) for client, mitigate risks, and manage client support and escalations − Monitor and manage the client’s internal and external service providers and vendors on behalf of the client − Manage CIA for client business Coordinate with diverse teams in the information security domain (internal and external) Aug 2019 to 31 Oct 22 Achievements at SBM Nauvata • Joined in 2019 at the inception of the company set up infrastructure systems (server systems, front office systems, video conferencing / telephony systems, conference room systems) • Setup Server room monitoring system • Effectively monitored capacity and AMC management of all systems • Achieved cost-savings through effective negotiation for IT procurements • Effectively handled software license management, procurement, on-demand vendor support Achievements at IBM as Project Manager, Risk and Compliance Consultant • Managed Transition and change management of 1500 plus servers including hardware and software upgrades within budget and schedules • Managed Project Management of information Security management of Global clients • Drove compliance management of 40 pus domestic clients like Airtel for security Management – OS patching, vulnerability scans, remediations Muraleedharan Karumathil | Page 1 of 3 IBM India, Bangalore IT Project Manager (continued…) May 2017 to Jul 2019 May 2017 - Nov 2018 − Defined and planned, executed and closed projects, for an international bank having an IT infrastructure of 5500 plus servers ensuring that CPI and SPI is always positive − Set up processes and procedures and updated implementation plans for evaluating project progress − Coordinated with vendors for facilitating various IT infrastructure and project requirements − Coordinated activities related to the design & implementation of new solutions and financial integration modules with other financial systems Freelance IT Trainer, Bangalore Jan 2016 to Apr 2017 − Organized on-demand online training sessions on IT Infrastructure and Information Security (Windows, Linux, CompTIA A Plus, Security Plus and ISMS implementation) for the target client base − Interacted with key decision-makers at prospect organizations for identifying and developing training requirements Alshaya India, Bangalore Jun 2014 to Dec 2015 Senior Manager (IT Command and Control Centre) − Managed 48 team members including 5 supervisors in a 24x7 shift operations – monitored 3000+ retail stores for information security across the Middle East, UK − Ran NOC and SOC centre operations (IT Command and Control) from India to monitor stores across the Middle East − Managed infrastructure remotely consisting of a network of 500 plus servers (Solaris, Linux and Windows) from established NOC and SOC, and 800 desktops locally − Rendered remote operational and backup support to EMC Networker SAN Management, , Veeam Backup, and Solar winds monitoring − Focused on Microsoft Hypervisor and VM Ware, virtualization platform management, project management for NOC, SOC setup, configuration and commissioning Virtual Desktop Computing - Local IT Management for 800 local desktops, local mini Data-Centre Management Extreme switches based network - Fortinet and Cyber roam Firewall - Asterix and Avaya VoIP in PBX management − Managed finances, budgeting and procurement of local IT in compliance with organisational policies and procedures Larsen & Toubro Limited, Bangalore Manager (IT Operations and Information Security) Jan 2010 – May 2014 Managed delivery of IT Support operations for the organization including management of hardware and software (servers, employee desktops/laptops, network/voice infrastructure, internal networks, peripherals, wiring, software compliance and control) Assessed Proof of Concepts (POCs) and participated in new technology innovations like RFID based device security systems, and VDI amongst others/ Managed implementation of IT Infrastructure projects based on business and operational requirements. Manager IT – Project Management Apr 2007 – May 2014 Project Executive – Systems Apr 2004 – Mar 2007 Reliance Internet Data Centre, Bangalore Achievements at Alshaya • Transitioned 10 IT support functions and 3 information security functions from Kuwait HO • Established a local IT helpdesk to cater to an enduser count of 500, delivered 99% uptime • Established a Command-and-control centre in India from scratch • Transitioned 15 IT support processes from Kuwait to Bangalore command and control centre; • Played key role in implementing and operating on-demand and periodic remote vulnerability assessments for servers and applications • Ramped up incident Service Level Agreement (SLA) compliance from ~60% to 93% • Was actively involved in delivering 30% server consolidation for efficient usage of resources Apr 2004 to May 2014 Achievements at L&T Bangalore • Managed a prestigious Defence ICT project of INR 900 Crores • Acquired a 10.00% increase on metrics scores as per security guidelines • Handled complete data centre and office relocation to new site in 2010 - implemented EPABX, Facility Systems (Fire Systems, Access Control, CCTV, Video Conferencing Systems, and redundant UPS for Data Centre • Implemented Material Gate-Pass system in ERP • Conceptualised ISMS in Bangalore office and certified organistion with iSO27001 • Internal auditor for ISO 27001 and made sure that the organisation is always re-certified Senior BMS Engineer Oct 2003 to Mar 2004 Muraleedharan Karumathil | Page 2 of 3 Kristal Group of Companies, Bangalore Indian Air Force Senior Systems Executive Mar 2003 to Sep 2003 Junior Warrant Officer (Radar Systems) Education • Graduate in Electronics and Telecommunication Engineering, Ministry of Defense (Indian Air Force) • Diploma in Electronics and Telecommunication Engineering, Indian Air Force Training / Certifications • Completed ISO 9001 Training from DNV and appearing for Certification • Completed CISA training from ISACA Bangalore Chapter • Pursuing CISSP training program (Self-paced selflearning): 2018-19 • Foundation course in ITSM (SO-20000) • ITIL Expert: 2016 • Project Management Professional (PMP) •Completed CISO Training, and CISM Training from Cybrary • Foundation of Business Analytics-Prescriptive Analytics: 2016 • Cisco Networking Training and Products - Lynda - 2016 • IT Security Fundamentals: 2016 • Cisco Certified Entry Networking Technician Essential Training: 2016 • CCNA ICND2 Essential Training: 2016 • Foundations of IT Security: Network Security: 2016 • Foundations of IT Security: Core Concepts: 2016 • Foundations of Cyber Security; 2016 • Foundations of Security: Practical Cyber Security: 2016 • Foundations of Security: Security Modelling: 2016 • Foundations of Security: Operating System Security: 2016 • Essentials of Cryptography and Network Security: 2016 • Understanding Secure Socket Layer: 2016 • Cyber Security with Cloud Computing: 2016 • Computer Forensics Essential Training: 2016 • Computer Security Investigation and Response: 2016 • Microsoft Project 2016 Essential Training: 2016 • Leadership Fundamentals; 2016 Database Fundamentals: Core Concepts: 2015 • Database Fundamentals: Administration: 2015 • Customer Service Fundamentals: 2015 • Amazon Web Services Essential Training – Lynda - 2015 • Kali Linux, Nessus, Nexpose and OpenVas training using Cybrary and Virtual network setup: 2015 • OHSAS, EMS Internal Auditor: 2013 • ISO 27001 Lead Auditor: 2012 • Information Security Implementation and Management • Training from L&T (Online Self-Learning) – 2011 • Internal Project Management Training at Management Development Centre, L&T Lonavla, Pune - 2008 including general as well as ERP process • In-house Training for PLM Implementation at L&T, Mumbai - 2008 • Microsoft Certified Professional: 2003 Dec 1982 to Dec 2002 Competencies ▪Strategic Planning / Policy Formulations ▪ Project Management ▪ IT Infrastructure Management ▪ InfoSecec Management ▪ IT Service Delivery ▪ IT Transition management ▪ Data Centre Operations ▪ Network Management ▪Business Excellence ▪ Back-up Management ▪ Process Management ▪ Compliance Management ▪ Service Desk Management ▪ Vendor Management ▪ VA & PT ▪ Electronic Systems operations management ▪ Facilities systems management (tech) ▪ SLA Compliance ▪ Service Delivery Management ▪ Troubleshooting & Issue Resolution ▪ Procedure Standardization ▪ Resource Optimization ▪ Budget / P&L Management ▪ Client Relationship Management ▪ Team Building & Leadership LinkedIn Profile https://www.linkedin.com/in/muraleedharankarumathil-972b8550/ Languages Known English, Hindi, Malayalam, Kannada and Tamil Address 103, SLV Belmont, Near State Bank of India, Basavanpura Main Road, Bhattarahalli, Bangalore – 560049 Passport Details L- valid till 2024 Date of Birth 01 February 1965 Nationality Indian Muraleedharan Karumathil | Page 3 of 3