Murad Biskin-/ - / Turkey / https://www.muradbiskin.com/
PROFESSIONAL AND TECHNICAL SKILLS
Over five years of IT support, IT administration, helpdesk, customer support, technical support,
customer service, ticketing systems, troubleshooting, and system administration experience.
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Support 1st and 2nd level IT support.
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Developed websites with HTML/CSS, JavaScript, and WordPress.
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Configured and maintained the company's internal infrastructure.
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Maintained and improved systems such as Active Directory, and OKTA Single sign-on
(SSO) systems.
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Having a thorough overview of all software used across the company and maintaining a
system of records (incl. billings, access rights, departments, usage, etc.) for all licenses used.
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Experience with CRM software (HubSpot, Salesforce, Zendesk).
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Managed Google, Azure, and AWS cloud platforms.
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Installing, configuring, and maintaining Linux, Windows, macOS, iOS, and Android
operating systems experience.
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Experience with Microsoft Office 365, Microsoft Office, and Microsoft Teams.
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Database and data management experience.
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Formally trained in the field of information technology and business administration.
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Knowledge of database and DBMS systems such as MySQL, Bigtable, MariaDB,
Cassandra, Postgre SQL, ClickHouse, Oracle, MSSQL, NoSQL, MongoDB, and others.
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Experience over 5 years supporting the employees in solving hardware, software, or
OS-related problems (remotely).
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Being responsible for regular end-user password updates, antivirus updates, backups, and
data recovery.
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Administration of the Google Workspace systems and tools.
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Experience using Linux, SQL, HTML, CSS, JavaScript, Python, PHP, and cURL.
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Experience with scripting languages and automation.
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Maintained and operated server infrastructure
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Knowledge of on-premise server infrastructure and virtualization.
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More than three years of experience in relevant business systems, operating systems, and
servers.
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Created and maintained documentation of infrastructure.
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Data resource management and records management experience.
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Installation and maintenance of users' hardware and software.
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General service to users with computers, mobile phones, and other general computer
equipment.
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Improvement project in group work with the team.
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Daily management of user systems.
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Good knowledge of Windows environment and user software.
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Experience with major smartphones, Android and iOS.
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Experience working with hardware.
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Experience with JIRA, Confluence, Postman, version control, Git, GitHub, and GitLab.
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Developed policies for data governance.
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Knowledge of ITIL processes and procedures.
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Experience in project management, problem-solving, and diagnostics.
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Over 4 years of experience operating Linux and Windows Servers.
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Experience in Bash, Zsh, and PowerShell.
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Responsible for the infrastructure, network, and security covering both on-premises and
cloud environments.
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Managed SaaS systems.
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Handled client requests through tickets and calls.
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Intermediate knowledge and experience with Linux-based infrastructures, including
container technologies.
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Advanced knowledge and experience configuring and maintaining application
monitoring/trending tools (Prometheus, ELK Stack, Grafana, and CloudWatch).
EMPLOYMENT HISTORY
Grandbory, Remote, Turkey
IT Specialist, Oct 2022- present
Research and identify solutions to software and hardware issues
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Diagnose and troubleshoot technical issues, including account setup and network
configuration
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Ask customers targeted questions to quickly understand the root of the problem
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Track computer system issues through to resolution, within agreed time limits
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Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a
technical issue
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Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
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Provide prompt and accurate feedback to customers
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Refer to the internal database or external resources to provide accurate tech solutions
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Ensure all issues are properly logged
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Prioritize and manage several open issues at one time
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Follow up with clients to ensure their IT systems are fully functional after troubleshooting
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Prepare accurate and timely reports
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Document technical knowledge in the form of notes and manuals
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Maintain jovial relationships with clients
Upwork, Freelance, Remote
IT Specialist, Oct 2017- present
Providing a range of services on a freelance basis:
● Setup & configure computers remotly.
● Salesforce setup, administration & maintenance.
● CRM setup & administration.
● Azure, AWS, GCP setup & administration.
● Operating systems support (Windows, macOS, iOS, Android, Server).
● Website design, management & maintenance.
● Database management.
● Blog setup & maintenance.
● Website setup & maintenance.
● HTML/CSS, JavaScript.
● Website hosting software
● Setup and maintenance of Exchange, WordPress, Google Workspace, Dropbox,
Mailchimp, Zapier, Slack, Zoom.
uTest, Freelance, Remote
IT Support Specialist, Nov 2017- present
● Manual and automated testing of web and mobile apps.
Aksoy Consruction, Antalya, Turkey
IT Support Specialist, Sep 2015 – Nov 2016
● Researched, diagnosed, troubleshoot and identified solutions to resolve system, process
or experience issues for all internal and external customers.
● Followed standard procedures for proper escalation of unresolved issues to the
appropriate internal teams.
● Provided enterprise-level assistance to our customers. Diagnosed and troubleshoot
customer support issues with a high-level of care.
● Utilized email and chat applications to give those requesting support super quick
answers to simple issues.
● Contacted clients via phone and/or provide clear, written instructions in addition to
logging a description of the incident or issue for the resolutions team.
EDUCATION
Anadolu University, Antalya, Turkey
Bachelor of Science in Business Administration – BBA, Sep 2012- May 2018.
CERTIFICATES
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Getting started with Google Workspace Specialization, Mar 2022, Coursera.
Lead Management in Salesforce, Mar 2022, Coursera.
Foundations of Project Management, Mar 2022, Coursera.
Introduction to Cloud Computing, Feb 2022, Coursera.
Sales and CRM Overview, Mar 2022, Coursera.
Introduction to Enterprise Computing, Sep 2022, Coursera.
IBM z/OS Mainframe Practitioner Specialization, Oct 2020, Coursera.
Software Engineering Virtual Experience Program Participant, Oct 2020, JPMorgan Chase
& Co..
● Technology Consulting Virtual Internship, Oct 2020, Deloitte.
● Introduction to Cloud Identity, Sep 2020, Coursera.
● Google IT Support Specialization, Apr 2019, Coursera.
COURSES
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Google Sheets - Advanced Topics, Mar 2022, Coursera.
Google Meet and Google Chat, Mar 2022, Coursera.
Google Meet and Google Chat, Mar 2022, Coursera.
Google Slides, Mar 2022, Coursera.
Google Sheets, Mar 2022, Coursera.
Google Drive, Mar 2022, Coursera.
Google Docs, Mar 2022, Coursera.
Google Calendar, Mar 2022, Coursera.
Gmail, Mar 2022, Coursera.
Introduction to Cloud Computing, Feb 2022, Coursera.
Crash Course on Python, Nov 2020, Coursera.
Crash Course on Python, Nov 2020, Coursera.
Developing AI Applications on Azure, Nov 2020, Coursera.
Version Control with Git, Oct 2019, Coursera.
Agile with Atlassian Jira, Sep 2019, Coursera.
System Administration and IT Infrastructure Services, Apr 2018, Coursera.
PROJECTS
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poyrazsafari.com Company website built with HTML/CSS, WordPress, JavaScript.
breneur.com Company website built with HTML/CSS, WordPress, JavaScript.
parrotsim.com SIM card sale webshop built with WooCommerce, WordPress.
tenniqu.com
syedra.co.uk
castabalo.com
ahrbahr.com
ADDITIONAL SKILLS
● IT Support, Technical Support, Customer Service, Customer Support, Troubleshooting,
Networking, Linux, Windows, Apple, macOS, iOS, Android, MDM, Database
Management, Data Management, Active Directory, Cloud Computing, Azure, AWS,
Google Cloud, Desktop Support, Office 365, Customer Support, DevOps,
Communication, System Administration, Network Configuration, Software Installation,
APIs, Windows Environment, Salesforce, CRM, IT Service Management, ServiceNow,
Spiceworks, Jira, SolarWinds Service Desk, CA Service Desk Manager, Okta, Zendesk,
Slack, Oracle, Microsoft Office, Microsoft 365, WordPress, Web Design, Web
Development, JAMF, InTune, MS Teams, Git, GitHub, HTML/CSS, JavaScript, Python,
Identity and Access Management, SQL, MySQL, MSSQL.
LANGUAGES
● English (Proficient), Turkish (Native speaker), German (Basic), Russian (Basic).
