Murad Ali

MURAD ALI Key Accounts Manager PROFILE SUMMARY  CONTACT DETAILS Karachi, Pakistan.- Sales & Accounts Management professional with over 10 years of experience and demonstrated results in B2B sales, Customer services & support, Quality assurance, Team building / management, and Back office operations. WORK EXPERIENCES - Sales Operations Support Specialist (Medicare U.S.) https://www.linkedin.com/in/murad-ali-/   EDUCATION Bachelors; Business Administration & Commerce University Of Karachi, Karachi. 2011     Analyzing root causes of operational malfunctions and provide prompt solutions to maintain uninterrupted production hours. Maintain data and records sent by reps. and proof check for any irregularities. Contributing in calibrations, meetings and reporting to Support Dept. head. Address customer issues if the reps. need assistance in educating the customer more. Recommend process improvements for operational efficiency and costeffectiveness. Key Accounts Manager – For DU (E.I.T.C.) Higher Secondary Certificate Intermediate Commerce Secondary Board of Sindh, Karachi. 2008            Operating Systems Ms. Office Team work Business Comm. tools Social Media Data Visualization Web & Graphic design basics. 06/2016 - 07/2020 X.I.T. LLC (Du Channel Partner) – DUBAI / AJMAN, UAE.   COMPUTING SKILLS 01/2021 – 07/2022 TWIN TECH SOLUTIONS PVT. Ltd – KARACHI, PK. Serving as the link of communication between key customers and Du’s internal teams Developing trust relationships with a portfolio of major clients to ensure they do not turn to competition Acquiring a thorough understanding of key customer needs and requirements Making accurate, rapid cost calculations and providing customers with quotations. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Team Coach – International Operations ( at&t U.S. ) 09/2014 – 01/2016 IBEX GLOBAL ( TRG Company ) – KARACHI, PK.      Successfully achieved the target of $200K twice in 2014 and 2015 and became bronze at&t business partners offshore. Supervision of sales teams in Karachi & Lahore offices, selling AT&T business services. Overseeing operational procedures and making amendments as per the requirements keeping the compliance aligned with the changes. Analyzing errors, conducting meetings to discuss on the fixes and implement them for better. Met challenging quotas for productivity and accuracy of work.  SOFT SKILLS          Strategic planning Effective communication Team work Critical thinking Problem Solving Willingness to learn Meeting moderation Empathy Adaptability Quality Assurance – International Operations 04/2013 – 08/2014 IBEX GLOBAL ( TRG Company ) – KARACHI, PK.  Ensuring customer satisfaction, compliance and sales standards per the out U.S. client’s guidelines.  Analyze customer grievances and other non-compliance issues  One on One/ Group feedback sessions with the team members to add to their skills and providing out of the box resolutions.  Calls evaluations, floor walks, live monitoring & calibration with the operations team to stay aligned on the product updates shared by the client. CSR. – International Operations ( at&t U.S. ) 04/2012 – 03/2013 IBEX GLOBAL ( TRG Company ) – KARACHI, PK.     Sales of AT&T business services, landlines, broadband, data cards, etc. Enhancing customer retention and satisfaction by providing prompt customer services. Understanding customers’ needs to recommend appropriate products and rate plans. Successfully achieved monthly targets of over $5000 sales and was then promoted to quality assurance to mentor and help the new reps. Sales Executive 11/2011 – 03/2012 BARCLAYS BANK PLC – KARACHI, PK.      Promoted Credit Cards for Barclays Bank across SMEs’ in the city. Promotion of Barclays Bank services for new accounts opening. Strategizing, planning and execution of all marketing practices to attain best results. Identify and prospect suitable customers for Credit Card. Preparation of Sales reports and reporting to Sales Manager for feedbacks. LANGUAGES   English Urdu - Full Professional Proficiency Native or bilingual ADDITIONAL INFORMATION Nationality: D.O.B: Notice Period: Pakistani- N/A - Can Join Immediately DECLARATION I solemnly declare that all the information above is correct and accurate.