MUNINDRA BHUJBAL
ServiceNow Developer
Nashik,India •- /- •-
SUMMARY
3+ Years of experience as a ServiceNow Developer specializing in ITSM
Expertise in implementation, design, development, documentation, deployment, and postproduction.
Proficient in handling all levels of system administration tasks, including gathering requirements,
project planning, code implementation, development testing, change management, and training
for the ITSM tool.
Experienced in system integrations using web services and other web-based technologies such as
XML, HTML, AJAX, CSS, HTTP, REST, and SOAP.
Skilled in delivering tailored ServiceNow solutions, including Service Catalog,Incident Management,
Problem Management, and Change Management
Strong hands-on experience with ITIL and ITSM frameworks.
Expertise in creating custom roles, fields, and ACLs, as well as performing root cause analysis and
applying fixes within SLA durations.
Adept at deploying developed code to Stage/QA/Production instances using Update Sets and
ensuring seamless platform performance.
TECHNICAL SKILLS
Primary Skills : ServiceNow Development, Administration
ServiceNow Modules: IT Service Management (ITSM), Incident Management, Problem Management,
Change Management, Request Management.
Scripting and Development: ServiceNow Script Includes, Business Rules, Client Scripts, UI Policies,
UI Actions, and Glide API.
Integrations: REST APIs, SOAP APIs, JIRA, and third-party integrations.
Configuration: Service Catalog, Flow Designer, Workflows, Notifications, and Reporting.
ServiceNow Studio: Application development and customization using Studio.
Database: Knowledge of ServiceNow Data Model and Table Structures.
Other Tools: JavaScript, HTML, CSS, and Agile methodologies.
WORK EXPERIENCE
ServiceNow Developer -
PROJECT UNDERTAKEN
Belatrix Consultancy Services Pvt Ltd.
March 2022- Present
Project #3
Client : Confidential
Environment : ServiceNow,ITSM
Duration : September 2023 – Present
Team Size : 6
Role : ServiceNow Developer & Administrator
Roles and Responsibilities:
Participated in the full software development life cycle: Analysis, Design, Training and
Operational Support.
Applied methodologies, analytic modelling, and visualization techniques to develop Key
Performance scorecards and process flows.
Changed all the synchronous GlideAjax calls (except for onSubmit client scripts) to
Asynchronous GlideAjax calls for better
Administered the ServiceNow system daily, making approved changes to processes and
workflows in ITSM Service Management modules.
Built Change Management solutions from the ground up using custom UI policies, UI actions,
Client scripts, and Flow designers.
Designed, configured, and customized new applications and modules in ServiceNow.
Resolved open incidents, problems, and enhancement requests, and set up SLAs per business
requirements.
Created PPM reports and dashboards to meet business needs.
Developed a variety of service catalog items.
Worked in an Agile environment, consistently implementing changes required by business
stakeholders.
Project #2
Client : Confidential
Environment : ServiceNow,ITSM
Duration : Oct 2022 – August 2023
Team Size : 5
Role : ServiceNow Developer & Administrator
Roles and Responsibilities:
As part of support activities, resolved incidents by conducting thorough root cause
investigations.
Conducted daily administration of the ServiceNow tool, managing business services and
configuration item relationships.
Created new service catalog requests and items, including variables.
Developed the user interface appearance for Service Catalog Requests.
Created, monitored, modified, and published service catalog workflows with approval
processes.
Designed, configured, and customized new applications and modules, and assisted in
troubleshooting patch/release management issues
Applied working knowledge of relational database concepts and structures.
Developed and managed application code, user interfaces, and third-party integration
components.
Performed core configuration tasks including system policies, business rules, and client scripts.
Managed users, groups, and roles.
Created workflow activities and approvals, and implemented new workflows with various
activities to understand record generation.
Performed administrative setups during instance upgrades and cloning.
Responsible for analysing, designing and developing business applications, including
customization, workflow administration, data imports and custom scripting with JavaScript.
Configured Business Rules, Client Scripts, UI Policies and Access Lists in ServiceNow.
Conducted day-to-day ServiceNow administration activities independently.
Project #1
Client : Confidential
Environment : ServiceNow,ITSM
Duration : March 2022 – Sept 2022
Team Size : 3
Role : ServiceNow Developer & Administrator
Roles and Responsibilities:
Used Glide Scripting for developing UI Actions and Business Rules.
Implemented Access Control Rules to secure and provide appropriate access to users and roles.
Created and managed workflow activities and approvals, and implemented new workflows to
understand record generation.
Configured email notifications and alerts to inform users about specific system activities.
Implemented, customized, and maintained ITIL modules such as Incident, Change, Problem,
Knowledge, Service Catalog in ServiceNow.
Developed reports, database views and scheduled jobs to meet user reporting requirements.
Created, monitored, modified, and published service catalog workflows with approval
processes.
EDUCATION
Bachelor of Science in Information Technology
July 2020 - Aug 2022
Mumbai University
KEY ACHIEVEMENTS
Successfully upgraded ServiceNow instances to the latest versions, ensuring system stability.
Automated key business processes, reducing manual effort by over 30%.
Designed custom workflows that improved task assignment efficiency.
DECLARATION
I hereby declare that all the information provided in this resume is true, complete, and accurate to the
best of my knowledge
