Munagavalasa Srikanth Bhagirath Patnaik

Munagavalasa Srikanth Bhagirath Patnaik-- Summary A competent professional with 10+ years in fast-paced Direct Sales , Customer service, Sales, Operations, Outbound Sales, CFE (Pre and Post Sale process), Relationship Management, Retention Management & call center environments. Personable and professional under pressure Experience Sales Manager - Google Pay (Visakhapatnam) NetAmbit Nov 2019 - Jul 2020 (9 months) • Responsible for developing strategy for acquisition of merchants from various segments. • Responsible for sourcing, generating & closing new acquisition signing leads. • Managing a team of 05 Team Leaders & 100+ Field Sales Executives. • Coach & mentor the team in acquisition and relationship management. • Planning, formulating and implementing promotional strategies to increase market penetration and visibility. Deputy Sales Manager (Visakhapatnam) Jio Nov 2017 - Oct 2019 (2 years) • Handling a team of 10 Assistant Managers and 40 Field sales officers. • Issue resolution for timely issuance of Society/RWA permissions. • Promote the “JioFiber” brand through local marketing & promotions as per the guidelines. • Branch Management experience handling multiple functions. • Ensure implementation of acquisition guidelines and process (from leads to customers) at JC by ensuring compliance to Business SLAs. • Relationship Management with premium and large Housing Societies, large developers and premium customers to drive fulfilment. • Build & Manage high performance team - Daily Rostering, productivity. Assistant Operations Manager (Visakhapatnam) ACT FIBERNET Jul 2015 - Oct 2017 (2 years 4 months) ● Handling DST, Team Leaders / Sales Executives/ Coordinators ● Maximize lead generation by targeting the potential prospects. ● Converting the Leads generated through the BTL activities to Prospect customers via tele calling. ● Handling the complete outbound sales process – generating Leads for the frontline team. ● Conducting Promotional Activities (BTL) On a Daily Basis ● Area Wise Lead Management ● Focus on Competitor Activities and plans to overcome customer denials ● Planning on new area expansion as per the enquires received Vs potential business. Munagavalasa Srikanth Bhagirath Patnaik - page 1 ● Handling the Win backs month on month basis – Retention desk Assistant Manager Quality (Visakhapatnam) WNS Global Services May 2013 - Dec 2014 (1 year 8 months) • Evaluate QA effectiveness and take corrective actions. • Ensure that all Quality targets are met for all Lines of Businesses. • Evaluate effectiveness of QA Audit & Feedback interventions • Interact with the client regularly and continuously to mitigate business needs. • Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires • Ensure uniform quality of feedback is delivered by all QAs in line with business requirement • Interact and streamline channels of communications with other Functions and Clients. • Provide quality floor support, feedback, refresher and corrective training, as and when required. Team leader operations (Visakhapatnam) Mahindra Satyam BPO Jan 2012 - May 2013 (1 year 5 months) • Meet and exceed SLA targets. • Be actively involved in client calls and ensure updates are communicated to the team. • Work closely with the team to ensure timely feedback is provided. • Performance Tracking, evaluation and feedback to team members. • Ability to handle the customer queries/Escalations. • Maintain adequate knowledge levels on products, processes and systems used. • Develop the team through coaching and counseling. Team leader operations (Visakhapatnam) Concentrix Apr 2007 - Jan 2012 (4 years 10 months) • Be actively involved in client calls and ensure updates are communicated to the team. • Work closely with the team to ensure timely feedback is provided. • Create good engagement levels with team members. • Monitor calls and provide feedback .Identify training needs and share with the training team . Education Andhra University Bachelor of Science - BS, Computer Science 2003 - 2006 Skills Sales Management • Customer Relationship Management (CRM) • Customer Retention • Customer Service • Direct Sales • Sales Operations • New Home Sales • Team Management • Team Development Munagavalasa Srikanth Bhagirath Patnaik - page 2