Munachimso Esther Nwaeme

MUNACHIMSO NWAEME VIRTUAL ASSISTANT -| LinkedIn Page PROFILE SUMMARY Look, you need someone who doesn't just check boxes, but actually makes things happen. That's me. Over ten years, I have proven I can take the chaos out of running a business and turn it into real, measurable growth.I am talking streamlined schedules, a perfectly managed inbox, appointments that convert, and customer service that builds loyalty. I know the tech – Gmail, GMass, and Google Sheets – and I'm a pro at finding leads, crafting emails that get responses, and following up until you get results. Basically, I'm here to take the stuff to assessthat's eating your time and turn it into your advantage. I'm not just a VA; I am your partner in making things work better, faster, and smarter. SKILLS Technical: Google Work space- Slides, Sheets, Docs, Drive, Calendar, Gmail Microsoft 365- word, Excel, PowerPoint, outlook, Non-Technical: Online Research, Data Entry and Management, Email Management, Communication tools (Slack, Microsoft Teams, Video Conferencing-Zoom, Project Management, File management) PROFESSIONAL EXPERIENCES Fastrecruiters August 2024- February 2025 Virtual Assistant and Customer Service Intern •​ I swiftly and effectively handled daily client questions, responded to Emails and issues around 20-30, consistently earning high satisfaction scores over 70%. I became the go-to for product info and troubleshooting. •​ I expertly managed schedules, organized information, and tackled routine tasks, giving the team back valuable time over 2 hours saved. •​ I didn't just answer questions; I proactively solved problems and even created solutions like a Chatbot that cut down on repeated inquiries. Circuittv Aug 2018 – June 2024 Growth Analyst •​ I took the lead in growing the virtual cinema's audience, successfully acquiring at least 150 new customers every month. My strategies were all about turning those initial visits into lasting engagement and repeat ticket purchases. •​ On the social scene, I was all in on making the virtual cinema shine. By crafting compelling content and running targeted campaigns, I significantly raised our profile, attracting new viewers and directly supporting our customer growth objectives. Primepresh Global Resources January 2014- October 2017 HR and Client Acquisition •​ HR Ace: Smoothly on boarded 5-7 new hires weekly and resolved 95% of employee questions within 24 hours, fostering a happy and productive team. •​ Client Champion: Proactively connected with clients, leading to a 15% jump in positive feedback and a 90% client renewal rate for managed accounts. •​ Efficiency Expert: Improved HR and client communication, slashing response times by 20% for smoother operations and happier clients. EDUCATION ● ​ Federal University of Technology Owerri ​ ​ ​ ​ ​ ​ - CERTIFICATIONS •​ Virtual Assistant Certified by ALX Africa 2025 •​ Sales Techniques -Using Sales Strategies Certified by Alison •​ Digital Witch Support IT Training Certified by Ekwy Cynthia Okeh 2024 •​ Technical Support Fundamentals Certified by Coursera 2024 •​ Customer Service Certified by Allison 2024 •​ Diploma in Customer Service Certified by Alison 2025 2024 ​