Munachi Cherish Ndubuisi

NDUBUISI MUNACHI CHERISH Remote Cold Calling Specialist and appointment setter. PROFESSIONAL SUMMARY Results-driven and highly motivated sales professional with 2 years of experience in cold calling and appointment setting across fast-paced environments. Skilled in identifying and qualifying leads, building strong client relationships, and consistently meeting or exceeding performance targets. Adept at handling objections and coordinating with sales teams to drive pipeline growth. Known for strong communication skills, persistence, and a customer-focused approach that ensures a positive client experience and supports long-term business success. WORK EXPERIENCE **Appointment Setter | Longe Medical Center** • Scheduled patient appointments efficiently via phone, email, and online platforms, ensuring accuracy and minimal wait times. • Managed a high volume of inbound and outbound calls, confirming, rescheduling, and canceling appointments as needed. • Verified patient information, insurance details, and referral requirements prior to appointment scheduling. • Coordinated with doctors, nurses, and administrative staff to align appointment times with availability and clinic priorities. • Provided patients with pre-appointment instructions and answered questions regarding services, procedures, and location. • Assisted in minimizing no-shows by sending reminders via calls, SMS, or email, and performing timely follow-ups. • Monitored daily schedules to identify and fill cancellations or open slots for improved clinic efficiency. • Delivered compassionate, professional, and clear communication to enhance patient satisfaction and trust. **Cold Caller / Lead Generation Specialist | The Oasis Tech Agency** • Conducted 200+ outbound cold calls to prospective clients daily. • Identified potential leads, qualified prospects, and scheduled follow-up calls to drive sales pipeline growth. • Built rapport quickly with decision-makers across various industries using effective communication and active listening skills. • Presented products/services clearly and persuasively to generate interest and uncover client needs. • Handled objections professionally, overcoming resistance to convert cold leads into warm opportunities. • Collaborated with the sales team to pass qualified leads and support the achievement of monthly sales targets. • Met or exceeded weekly and monthly KPIs, including call volume, conversion rates, and appointments booked. • Stayed updated on product knowledge and market trends to better address customer needs. • Participated in regular training sessions to improve pitch delivery, objection handling, and closing techniques. KEY SKILLS • Cold Calling & Lead Generation • Appointment Setting • Customer Relationship Management • Outbound & Inbound Calling • Lead Qualification • Objection Handling • Sales Pitch Development • Verbal & Written Communication • Active Listening • Time Management • Target & KPI Achievement • Client Needs Assessment • Follow-up & Lead Nurturing • Microsoft Office Suite (Word, Excel, Outlook) • Dialers (Convoso, Vicidial) • Adaptability & Resilience • Attention to Detail • Team Collaboration • Customer Service EDUCATION Diploma in Nursing College of Nursing Sciences, Nigeria.