Mulimbwe S. Nsefu
Plot No. 5640 Libala South
Lusaka
(- or (--Linked In
SUMMARY
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Enthusiastic about customer centricity and delivery of great customer experience.
Positive and believer of building good relationships with clients and team.
Passionate about the environment and climate change.
SKILLS
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Patient with clients and effectively communicate arising issues.
Good in query resolution.
Good knowledge in Software Installation and troubleshooting
Good knowledge of Google Workspace(G-Suite) and Meta Business Suite.
Good knowledge with Google SEO and SEM
Attention to detail and being a good listener.
EXPERIENCE
Acting Customer Consultant, Feb,2019 – Jan, 2021
Stanbic Bank Ltd Zambia-Lusaka, Zambia
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Conserved customer happiness with focus on addressing needs and resolving client
concerns.
Actively listening to identify gaps in customer knowledge in order to promote
understanding of banks products.
Enlightened customers on billing procedures, processed payments and provided assistance
to set up payment options.
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Achieved 110% of sales of the sale budget in the third quarter 2020 with Stanbic Bank.
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Successfully opened over a hundred and fifty accounts with SINOMA CEMENT 2019
Stanbic Bank.
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Trained new recruits and ensured adherence to the organisation's policies and procedures
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Planned and coordinated team meetings, reports and managed the team leave schedule.
Head Teller Jan,2016 – Jan,2019
Stanbic Bank Ltd Zambia- Lusaka, Zambia
Training of new tellers and ensuring they follow policies and procedures.
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Effective and efficient processing of client transactions in an orderly manner.
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Cash handling and bookkeeping teller and vault balances.
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Brought forth excellent customer experience and onboard new customers.
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Created and strengthened customer relationships by leveraging excellent interpersonal
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and communication skills.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing
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shortages.
Effectively sold banking solutions to the cliental and promoted use of the online
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platforms.
EDUCATION
1. Certified in Digital Marketing by Google -Certificate in Digital Marketing Google
July 2023
https://skillshop.exceedlms.com/student/collection/654330
2. Graduated with Honors in the ALX Virtual Assistance Programme
African Leadership Group- Certificate in Virtual Assistance October 2021
3. Certificate in Digital Marketing
Accensure - Academy October 2021
4. Certificate in Business Management
King's College London - Academy October 2021
5. Foundations in Accountancy (FIA) 12/2013
ZCAS- FIA level 3 Lusaka
REFERENCES
1. Mr. Vitaris Masopo
Regional Manager
Stanbic Bank Lusaka Zambia
Cell: -
2. Mr. Bwalya Mulenga
Customer Consultant
Stanbic Bank Lusaka
Cell:-
3. Mr. Wilmot Mukwavi
Managing Director
Sunshine Security Limited
Lusaka Zambia
Cell:-
