Mulikat Isoiyza Musa

MULIKAT I.M. www.linkedin.com/in/musamulikat | SUMMARY Dedicated Administrative & Executive Virtual Assistant with expertise in Airbnb cohosting and STR management. Skilled in calendar and email management, research, data entry, lead generation, and travel planning, I help professionals and hosts streamline operations, improve productivity, and create work-life balance through reliable, high-quality support. WORK EXPERIENCE Property Virtual Assistant - Remote March 2025 - Present Manage and fully optimize 18+ Airbnb and short‐term rental listings worldwide, increasing guest inquiries by 75%. Optimized one Port Harcourt listing in one month, achieving a 50% increase in inquiries, 2 confirmed bookings, and two 5‐star reviews. Handle guest communication and follow‐up inquiries, maintaining a 100% response rate and excellent guest satisfaction. Coordinate booking calendars, pricing strategies, and listing updates to maximize occupancy and revenue. Conduct market research and competitor analysis to improve property positioning and visibility. Maintain organized property records, booking data, and guest correspondence for efficient management. Administrative Support Virtual Assistant - A&D Telecom Apr 2022 - Dec 2024 Improved email management and response times by 50%, reducing inbox volume and streamlining communication. Scheduled and organized meetings using Google Calendar and Outlook, decreasing scheduling conflicts by 30%. Maintained accurate CRM and contact databases, enhancing client communication tracking by 20%. Conducted research, generated leads, and prepared reports, supporting informed decision‐making and strategic planning. Managed file organization and document storage, reducing retrieval times by 35%. Coordinated travel bookings and itineraries, ensuring timely and cost‐ effective arrangements. KEY SKILLS Email Management Calendar Management Appointment Scheduling Research & Market Analysis Customer Support Bookkeeping & Invoicing Project Management Travel Planning & Coordination Data Entry & Data Cleaning File Management & Organization Canva Design, Social Media Management & Content Scheduling CRM Management Document Preparation & Report Creation Multitasking & Time Management Guest Communication & Inquiry Follow‐Up Fluent in Written & Verbal English CERTIFICATION Short Term Rental Academy - STR Academy Administrative Virtual Assistant Program – CEFA Freelance Academy Excel for Beginners to Intermediate - Coursera Roles and Responsibilities of a Virtual Assistant – Alison Working as a Virtual Assistant - Alison Excel 2016 Essential Training - LinkedIn Learning TOOLS AND SOFTWARE Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Calendar, Drive) Canva (Graphic Design & Content Creation) Slack & Zoom (Team Communication & Virtual Meetings) Calendly (Scheduling & Appointment Booking) Asana / Trello / ClickUp (Project & Task Management) Lodgify, Guesty, Hostaway (Property Management Systems) Gmail & Outlook (Email Management) Dropbox & Google Drive (File Sharing & Storage) PLATFORMS & MARKETPLACES Airbnb, Booking.com, Vrbo (Listing Optimization, Guest Management, Pricing Strategy) Zillow & Real Estate Marketplaces (Property Research & Lead Generation) EDUCATION Bachelor's Degree in Industrial Chemistry Bayero University, Kano. Major in Industrial Chemistry. Jan 2019 - Feb 2023