MUGABENI MULENGA
Supply Chain Management | Quality Assurance
Cell: - | Email:-
Professional Summary
Highly accomplished professional with a demonstrated track record of excellence in
end-to-end supply chain operations, quality assurance, and sales. Equipped with the
expertise to drive transformative change and deliver outstanding results. Skilled in
developing and implementing innovative quality metrics, executing meticulous
improvement tests, and ensuring unwavering product reliability. Adept at orchestrating
seamless inventory controls, maintaining meticulous records, and optimizing
warehouse efficiencies. Known for exceptional negotiation prowess and a customercentric mind set, resulting in a consistent track record of successful sales conversions.
Dynamic and results-oriented, poised to exceed expectations and drive organizational
growth.
Keys Skills
Proficient in end-to-end supply chain operations, including procurement,
logistics, demand planning, and distribution.
Demonstrated ability to effectively manage contracts, negotiate terms, and
ensure compliance with legal and regulatory requirements
Experience in developing and implementing quality metrics, executing
improvement tests, and maintaining high standards for product reliability and
performance
Expertise in conducting inventory controls, maintaining accurate records, and
determining appropriate sample sizes for inspections.
Solid understanding of budgeting principles and experience in developing and
managing budgets for supply chain operations.
Proven track record in sourcing new sales opportunities, conducting
productive meetings, and closing deals with strong negotiation skills
Skilled in understanding customer needs, developing customer-centric
solutions, and maintaining strong relationships.
Proficient in fulfilling orders, processing stock products, and operating
warehouse vehicles and equipment.
Proficient in adhering to industry-specific quality and safety standards to
ensure regulatory compliance and customer safety.
Proficient in using tools such as SQL to extract, manipulate, and analyze data
to identify trends, patterns, and insights for informed decision-making.
Strong ability to collaborate with team members, supervisors, and co-workers,
fostering a cooperative work environment and achieving collective goals.
Fluent in communicating in Bemba, Nyanja, English
Work Experience
Quality Assurance Specialist | Engie Energy Access Africa | December 2019 –To
date
Develop and implement quality metrics to track product improvement over
time.
Execute comprehensive quality improvement tests and activities to identify
and address any deficiencies.
Establish and enforce quality assurance standards and company processes to
ensure consistent product quality.
Adhere to industry-specific quality and safety standards to meet regulatory
requirements and ensure customer safety.
Ensure products consistently meet and exceed customer expectations and
demands.
Create detailed reports documenting errors and issues for prompt resolution.
Maintain rigorous standards for reliability and performance throughout the
production process.
Conduct thorough investigations into software failures to identify root technical
causes.
Isolate and appropriately label items with quality issues to prevent their
distribution.
Monitor, verify, and validate production and Tech department practices to
ensure adherence to quality standards.
Determine appropriate sample sizes for inspections and conduct inspections
within 20 days of item delivery from China.
Ensure strict adherence to Global's developed Quality assurance procedures.
Sales and Marketing Executive | Africentrix Legal Insurance Services Limited |
August- November 2019
Proactively sourced new sales opportunities through cold calling and
networking, expanding client base.
Scheduled and conducted productive meetings, understanding client needs
and addressing concerns.
Developed impactful presentations, driving higher sales conversion rates.
Produced detailed sales and financial reports, facilitating data-driven decisionmaking.
Ensured ample stock availability for seamless sales and demos.
Exhibited strong negotiation skills, closing deals and resolving complaints.
Fostered collaboration, achieving exceptional results as a team.
Warehouse Assistant (Intern) | Sandvik Mine and Construction | August - December
2018
Adeptly fulfilled orders with precision, ensuring timely packaging, labelling,
and shipping as per schedule.
Efficiently processed and stored warehouse stock products, employing
accurate picking, unloading, labelling, and storage methods.
Upheld high-quality standards, conducting inventory controls to maintain audit
readiness.
Maintained meticulous diary logs, ensuring accurate and up-to-date inventory
records.
Proactively reported and addressed discrepancies, maintaining integrity in
inventory management.
Fostered effective communication and collaboration with supervisors and coworkers.
Safely operated and performed preventive maintenance on warehouse
vehicles and equipment.
Consistently followed quality service standards, procedures, and regulations,
delivering exceptional service to customers.
Education
Executive Diploma in Procurement /Acquisition and Contract Management |
Athena Global Education | 2023
Diploma in Supply Chain Management | Zambia industrial and business
studies college-ZIBSIP | 2018
Advanced Certificate in Chartered Institute of Purchasing and Supply (CIPS) |
Zambia industrial and business studies college-ZIBSIP | 2017
O level G12 Certificate | Mukuba Boys High School | 2008
Professional Training and Certificate
Excel Basics in Data Analytics | IBM offered by coursera | 2023
Data Analytics First level | IBM offered by coursera | 2023
Cyber security IT trainings | Engie Energy Access Africa Lusaka | 2022
Certificate in Warehouse health and safety | Radisson blue hotel | 2021
Certificate in Computer Networking Administration (CCNA-CISCO) |
Copperbelt University | 2012
Membership Affiliation
Chartered Institute of Purchasing and supply (CIPS)
Referees
Mr. Lusambo Maybin | CIPS College- ZIBSIP- Lecture |-| -
Mr. Malambo Haampeyo | Sandvik Mining and Construction- Warehouse
Manager-| -
Mr. Misheck Kafula | Africentrix Legal Insurance Services Limited - Sales and
Marketing Team Lead | -
