Mukungu Hakimu

Name : Mukungu. Akimu Sex. : Male DOB : 23rd.Mar.1989 Email :- Telephone : - Summary With proven record in customer service I have passion for customer satisfaction, excellent communication skills and with the ability to multitasking. My experience is well equipped with good skills of problem solving Experience 2025 Todate Feb Virtual Assistant Roles Responding to Customer Inquiries, Addressing questions and concerns via email, phone, live chat, or social media. Order Processing and Tracking,Ensuring that orders are processed accurately and customers are updated on their order status. Resolving Complaints, Acting as the first point of contact for customer grievances and ensuring they are resolved promptly and professionally. Managing Customer Databases, Updating and maintaining accurate customer records. Monitoring Feedback, Gathering and analyzing customer feedback to help improve products or services. Providing Live Chat Support, Assisting customers in real-time through live chat platforms. Social Media Support, Responding to comments, messages, and reviews on social media channels. 2023 – Jan 2025, Customer Care Attendant at Billionaires Resort Malindi Kenya Roles Process all guest Reservation including guest follow up obtaining all the necessary information and accurately entering into the computer system Assessing Customer ‘s order for accuracy Answering about 50+ calls on daily basis from customers asking more information about the hotel 2020 -2022 Sales Personnel at Uganda Telcom Roles Greet my and company customers on daily basis Keep track of Inventory Check for stocks at other branches and order requested stocks for customers Provide customers with information about the products let it be new or old 2016 - 2020. Team Leader at KFC Restaurant Roles Coordinating schedules and Distributing Essential documents Providing directions to Team members and allowing them to focus more on their tasks Ensuring open lines of communication with management Delegate tasks to Team members and ensuring that everyone is tasked to achieve Objectives Education Background 2023 Certificate in Leadership from Rotary Leadership Institute 2012 Diploma in Hotel Management from Kyambogo University Skill Gained Leadership skills Computer skills Communication skills Problem solving Skills Strength Problem solving Skill increased the retention rate of customer By 10% at Billionaires Communication skills,am a good communicator Who manages over 50 calls on daily basis at Billionaires Weakness I don’t like when my staffis communicating with Team though am trying to teach the rhe importance of communication in the organisation Refrees Mr. Mustapha Bernabas Mugisa MD Summit Consult Uganda Tel - Mr Felix A’tinga Former General Manager Jambo Airline Kenya Tel. - I Mukungu Akimu, acknowledge that the information given above clearly represents me Mukungu Akimu - -