Mukom Leonele

Email:-Name: Mukom Leonele ABOUT ME: I am a knowledgeable and dedicated support professional, a solid team player with an outgoing positive demeanor, and proven skills in establishing rapport with clients, reaching out, and business development. I am motivated to maintain customer satisfaction, contribute to company success, and specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with an exemplary passion for developing relationships, cultivating partnerships, and growing businesses. SKILLS ● Technical support, B2B and B2C call support ● Marketing Automation ● Problem-finding and solving ● HubSpot, Go Highlevel, Salesforce, and Slack ● Strong interpersonal skills ● Shipping procedures understanding ENGLISH AND FRENCH SUPPORT SPECIALIST / REMOTE, RUSSIAN COMPANY Support users via tickets and live chat channels (English/French), Procedure, and Knowledge base updates. Technical support, account troubleshooting, reporting system bugs, and account issues. Carry out test strategies and implement structural support updates to boost customer satisfaction. Call back to follow up on customer satisfaction regarding the company`s services. BUSINESS DEVELOPMENT ASSOCIATE AT NHANCE QUEBEC / REMOTE, CANADIAN COMPANY Bilingual Sales support, and build relationships with customers by understanding their unique needs and evolving requirements (Inbound and Outbound), Prospection, appointment setting, and Zoom meetings, social media accounts management (Facebook, Instagram, and LinkedIn). Employ compelling sales techniques and negotiation skills to drive sales, provide progress reports, updates, and sales data using HubSpot, Excel, and Outlook, participate in team meetings and build community relations, and promote the Company's Canadian reputation as a community ambassador. ACHIEVEMENTS: Contributed to the sale of more than CAD 1,000,000 worth of franchise business FREELANCE CONSULTANT AT QUESOL VIRTUAL CONSULTING / US-based company Promptly respond to inquiries and requests from prospective customers. Educated customers about billing, payment processing, support policies, and procedures. Assisted with excellent customer care by responding to requests, assisting with product selection, and handling ordering functions. I investigated and resolved customer inquiries and complaints quickly. Educated customers on how to use company systems, complete forms, and obtain desired services. Compiled customer feedback and recommended service delivery improvements to management. Promoted available products and services to customers during service, account management, and order calls. CUSTOMER SERVICE / QUALITY ASSURANCE AGENT AT JMB COMMUNICATIONS - LEXINGTON LAW US-based Company, customer support Sales support, customer service, and real estate inbound, and outbound phone support. Assisted rent-to-own home seekers and qualifying new and potential clients to be helped by Lexington Law. Responded to customer requests for products, services, and company information. Marketplace Administrator, daily moderation of hundreds of vendor items so as to ensure compliance with the terms of service. Respond to customer requests for products, services, and company information. Daily audit of exchanges between clients to ensure the quality of communication and compliance with the terms of service. I communicated with vendors regarding back-order availability, future inventory, and special orders. CUSTOMER SERVICE REPRESENTATIVE FOR YEETIQ LLC / DIGITAL MARKETING / PHILIPINO COMPANY Phone support, customer account setup, billing support, placing, and processing refunds. Email and chat customer support functions, data entry responsibilities into the company database, and account management duties CONTACT CENTER TEAM LEAD / EXCELL CALL CENTER / CAMEROON BASED COMPANY I supervised a number of 20 agents on different company projects and scheduled work meetings. Agent recruitment, training, and assistance with the creation of new sales strategies to meet company targets. Develop new strategies to better customer service rendered. Organize agent shifts for the different company working times and projects. Ensure the generating of sales by agents on the different work shifts and campaigns, B2B and B2C projects. Communicate with campaign providers on the work of the various teams, submitting agent reports and output performances to the Company Manager. RESULTS: With the team, we were able to give a 70% increase in output per agent and increase the company’s earnings by 35%. EDUCATION AND CERTIFICATIONS - Masters 1 - Attestation in Telemarketing / Customer Success / Sales and Business Development - High Ticket Closing