Mukom Leonele

MUKOM LEONELE | ■ Remote Ready | PROFILE SUMMARY Proactive and customer-focused professional with 7+ years of experience in customer service and client relationship management across the UK, Canada, and international markets. Adept at handling multi-channel communication (phone, email, chat), managing CRM systems, preparing quotations, and following up to close sales. Recognized for delivering excellent customer experiences, coordinating with cross-functional teams, and supporting smooth after-sales operations. CORE SKILLS • Customer Service & After-Sales Support • Sales Development & Lead Nurturing • CRM Tools: HubSpot, Salesforce, Go HighLevel • Order Management & Quotation Preparation • Email, Phone & Live Chat Communication • English & French Bilingual Support • Process Optimization & Follow-Up Strategy • Remote Team Collaboration PROFESSIONAL EXPERIENCE Sales & Support Representative LeBern Property Services | Remote, UK | Mar 2025 – Sep 2025 • Managed client portfolios and coordinated property services across the UK. • Responded promptly to client inquiries via phone and email, providing accurate information and solutions. • Prepared and sent service quotations, followed up to close new accounts, and ensured high satisfaction levels. • Collaborated with the UK operations team to handle documentation, delivery of services, and aftercare. • Identified opportunities to upsell and cross-sell services, improving client retention rates. Customer Support Associate Werfy | Remote, Canada | May 2023 – Jan 2025 • Delivered multi-channel support to guests via chat, email, and phone using booking platforms (Airbnb, Booking.com, Cloudbeds). • Handled product and service inquiries, reservations, and issue resolutions efficiently. • Maintained accurate CRM records and ensured smooth coordination between guests and property managers. • Contributed to sales growth through effective communication and follow-up. English & French Support Specialist Yandex (Yango Division) | Remote | Sep 2021 – Mar 2023 • Provided bilingual customer and technical support across live chat and calls. • Handled account, billing, and service-related queries while maintaining a professional and empathetic tone. • Collaborated with internal teams to resolve technical issues and improve customer satisfaction. Freelance Consultant Quesol Virtual Consulting | Remote, USA | 2019 – 2021 • Managed client inquiries, provided product guidance, and resolved billing questions. • Promoted upgrades and additional services, consistently achieving upsell goals. Customer Service / QA Agent JMB Communications / Lexington Law | Remote, USA | 2018 – 2019 • Delivered inbound/outbound customer service and ensured compliance in quality audits. • Maintained detailed records of customer interactions for reporting and follow-up. Customer Service Representative Yeetiq LLC | Remote, Philippines | 2017 – 2018 • Supported customers with account setup, billing, and refunds. • Maintained accurate records of transactions and communication. EDUCATION & CERTIFICATIONS • Master’s 1 • Telemarketing & Customer Success Certification • Sales & Business Development – High Ticket Closing AVAILABILITY Full-time SALARY EXPECTATION Open to discussion, based on role scope and experience.