Mukesh Kumar

MUKESH KUMAR G-5, Baldev-Udyan, Sector 5, Gurgaon. Haryana 122001 Phone: - Email:- OBJECTIVE: To acquire a position that gives me opportunities to accept the challenges, create ideas in an organization where I can get maximum exposure and to work with a progressive company. Work Experience: HCL Technologies - Noida – Feb 2021 – Present Client: Standard Insurance Company Designation: Associate Consultant NetEnrich – Jul 2020 – Dec 2020 (5 months) Designation: Senior Analyst Client: Carousel Industries of North America, Inc. Company Profile: NetEnrich helps in unifying the management of communication systems under one platform, reducing costs, increasing margins with industrialized service offerings, and simplifying migrations to modern-day environments. Responsibility Assigned: Maintenance and Support of Client’ end customers in Avaya UC / CC products by monitoring through smart solutions. Wipro Ltd. Gurgaon - Mar 2017 to July 2020 Designation: Senior Administrator Client: Genpact July 2018- July 2020 (2yrs.) Company Profile: Wipro is supporting the Office PBX telephony and Call center of Genpact throughout the world. Genpact Call center is spread over almost each continent in 23 countries. With all the latest technological environment and with the oldest setup Wipro is supporting and handling the Genpact Business from more than Twelve Years. Responsibility Assigned: Infrastructure and Contact center support by New businesses installations, ramp-up of existing ones with solutions on Existing Shared Avaya and Nice / Verint Recording platforms. Client: Telenor India Mar 2017- July 2018 (1yr. 4 months) Company Profile: Wipro has helped Telenor become nimbler and cost-efficient in India with IT outsourcing arrangement which is now prompting it to leverage this strategic partnership in key international markets. Responsibility Assigned: Managing and supporting the Voice Infrastructure of Telenor India with expertise in Avaya and Verint. AREAS OF EXPERTISE: Handling the changes of Voice Operations team, Engineering team and Infra & Server-Build team being a part of voice change team. From Information gathering call to UAT Call to finish the Task assigned representing as A Change Team. Upgradation of recorders and migration of business from Version 11 Verint to Version 15.2 Verint New call flow creation for the new businesses coming in the shared infra in Avaya Verint and Nice. Recording systems. Modification of existing business with their rampup or decommissioning from the shared infra also. VIS Networks Pvt. Ltd. Gurgaon Mar 2016 – Mar 2017 (1 yr.) Designation: Sr. Engineer Tech. Support Company profile: VIS Networks is a leading provider of enterprise communication and customer experience management solutions. The team at VIS is experienced to consult, design, implement, train and support enterprise voice, unified communication, data networking, video and customer experience management solutions. Responsibility Assigned: Maintenance of Avaya UC / CC Products by giving complete on-site support to ensure customer satisfaction. AGC Networks Ltd. Gurgaon Nov 2013 – Mar 2016 (2 yrs. 5 months) Designation: Services Engineer Company profile: AGC Networks an Essar enterprise has been an unprecedented leader as a Solution Integrator with a differentiated vertical approach providing innovative solutions in the following four quadrants in the ICT domain: Unified Communications Data Center & Virtualization Networking Infrastructure & Enterprise Applications. Responsibility Assigned: Maintenance of Avaya UC / CC Products by giving complete on-site support to ensure customer satisfaction. AREAS OF EXPERTISE: Regional on site & Remote Support of Client’s Daily issues on Avaya RED Product like CM, CMM, CMS, BCMS AES, MM, ACR and one-x soft phones. Installation, Maintenance & Troubleshooting of Avaya CM Servers S8xxx series Media Servers & Gateways. Installation & Basic Troubleshooting on Avaya Aura Session Manager & System Manager. Upgradation and administration of Avaya CM, SM, SMGR & Avaya Modular Messaging and integration. Maintenance & Basic Troubleshooting on Avaya Meeting Exchange. Worked with OEM’s & leading technology vendors providing customer support services across technologies and platforms EDUCATIONAL QUALIFICATION: STREAM NAME OF INSTITUTE BOARD/UNIV Passing Year % MARKS B.Tech. Electronics & Communi-cation Seth Jai Parkash Mukand Lal Institute of Engineering & Technology, Radaur, Yamunanagar. K.U.K- Swami Vivekanand Public School, Jagadhri. C.B.S.E- Matric New Happy Sr. Sec. School, H.B.S.E- CERTIFICATIONS: Certified in Avaya Aura Communication Manager & Communication Manager Messaging as ACIS Avaya Certified Implementation Specialist (CM6 June’15 - June’17). Certified in Avaya Modular Messaging as ACSS Avaya Certified Support Specialist (MM5 Feb’15 – Feb’17). Certified in CMS Call Management System as AGC Certified CMS Specialist. ACHIEVEMENTS: Qualified in Graduate Aptitude Test in Engineering (GATE-2013) with AIR 28008. Scholarship Achiever of CBSE on distinction in 10+2. I solemnly declare that the above furnished details are correct and true to the best of my knowledge. PLACE: GURGAON MUKESH KUMAR DATE: