Mujeeb Rahiman

 CURRICULAM VITAE MUJEEB RAHIMAN M E-mail-Mobile:- Profile Summary A thorough professional with over 10 years of experience in Production management. Proven track record of achieving sustained improvements in quality, cost and delivery functions. Demonstrated ability to: Effectively lead, coach and develop a work team to accomplish operational objectives. Plan work flow, manage multiple priorities and meet daily targets with required quality Develop new procedures and ideas to improve the quality of the whole process. Establish and maintain acceptable quality levels for all assigned products. Interpret and develop reports including standard operating procedures. Deep knowledge of production software and related applications. Remarkable ability to work effectively in team settings Work Experience Vertex Customer Solutions PVT Ltd April 2015 to Aug 2016 Team Leader Key Deliverables Managing Team (20 Agents) Feedback and coaching interims of Business KPI’s Ensure all the KPI’s should be met on Daily/Weekly and Monthly Handling escalations Create and maintain reports (Hourly/Daily/Weekly and Monthly) Conducting Pre and Post Shift Briefings Conducting call listening session with Associates Auditing Calls and Giving Feedbacks, OnMobile Global Ltd, Banglore Jun 2007 to Mar 2015 Senior Production Co-ordinator (Audio) Key Deliverables Working out of the key client, most of leading telecom operators in the VAS space. Promoting usage of OnMobile’s suite of mobile applications, innovating continuously to bring fresh ideas and variations into currently used applications and services. Handling four lines of Business - Ring Back Tone, Subscription Products, Voice Products and Data Products to ensure achievement of revenue targets on month on month basis. Plan and execute New Product deployment and promotion plans. Also involves designating critical resource allocation for specific activity to ensure smooth operations. Regularly evaluate market position and initiate strategic interventions to maintain competitive advantage in the VAS space. Operations Coordinating and interacting with product and account managers for providing appropriate solutions and smooth execution of work. Scheduling the voice artist for recording, getting the file edited according to the requirements, getting it mixed as decided and providing the product to the product manager. Working closely with the user experience (research) team, to be up to date on user (mobile users) preferences and expectations. Customer Management Meeting with product managers, understanding the requirements and working in close proximity for customer solutions. Ensuring speedy resolution of queries and grievances to maximize client satisfaction levels. Offering product/solutions to major clients like Airtel, Reliance, Vodafone, Idea, Tata, Virgin etc., Team Management Managing a team and motivating team in optimising contribution levels. Updating team members regarding new developments and modifications in the products and services for enhancing their skills for better understanding. Facilitating team members and guiding them with the day to day problems during production. Computer Skills Good working knowledge of Pro Tools 7.4 and Adobe Audition 1.5. Well versed with MS Office applications and the Internet. System Assembling and configuring. Installation of windows 98/NT/2000/XP/2007 operating systems. Troubleshooting Hardware. Education Qualifications University/Institute Year MSc Information Technology Annamalai University 2011 Bachelor of Computer Application Annamalai University 2009 Diploma in Computer Engineering VLB Janakiammal Polytechnic College 2005 Certification of CCNA and MCSE Roopam Technologies 2006 Certification of Typewriting (Lower) Kerala State Board 1998 Personal Details Date of Birth: 6th April 1982. Languages Known: English, Malayalam, Tamil and Kannada Permanent Address: “Mariya Manzil”, Puthupalli Street, Nurani PO, Palakkad Dist. Kerala – 678 004.