Muideen Yusuf
1 Achievers Royal Avenue Akure
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Objective
Responsible and experienced team leader well-educated in customer service and operations management.
Highly organized and able to quickly resolve customer service issues in a professional manner. Skilled in leading
customer service teams, creating customer service strategies, and providing feedback to improve customer
satisfaction.
Experience
Ice Pyramid Communications Ltd. Akure.
2019 - 2023
Emergency Response Officer (Team Lead)
Received emergency and non-emergency calls.
Dispatched available emergency units to proper locations of emergencies
Stay up to date on location and activity of emergency units in the area
Advised callers on proper course of actions and document their condition until emergency units arrive.
Entered call information and records into database
Performed risk assessments in order to identify potential hazards associated with certain operations.
Maintained accurate records of incidents, including detailed reports and documentation.
Facilitated meetings between government officials, first responders, and community members in order to
discuss issues related to emergency preparedness.
Utilized effective communication skills to coordinate responses between multiple stakeholders during
times of crisis.
Coordinated with local law enforcement agencies to provide assistance when needed.
Grace and Mercy Households Improvement Initiative.Ibadan.(Ogbomosho Branch).
2017 - 2018
Credit Officer
Met client needs for credit,review client credit worthiness and facilitate the process once an application
is approved
Interviewed applicant for business loans and festival loans
Explained to customers the different types of loans and credit options that are available, as well as the
terms of those services.
Completed credit and loan documentation
Researched and evaluate loan applicant’s financial status,references,credit and ability to repay the loan.
Approved or rejected loan applications within authorized limits ensuring that credit standards of the
institution are respected,and/or submit credit and loan applications to management with
recommendations for approval or rejection.
Recovered loans and savings from different collection groups.
Aslan Pharmacy and Supermarket.Ibadan.
2014 - 2017
Manager/Sales supervisor
Represented the company by planning, coordinating and participating in seminars,Meetings and
workshops.
Prepared financial reports, review purchases, vouchers and other financial documents.
Analyzed market trends, competition, and product features and benefits to identify potential
opportunities for growth.
Managed inventory levels by tracking orders placed by customers; developed plans for restocking
accordingly.
Developed and maintained effective communication with clients to ensure customer satisfaction.
Took initiative to increase selling skills among team members.
Resolved customer complaints promptly in a professional manner while ensuring high standards of
service quality.
Developed relationships with vendors and suppliers to negotiate pricing discounts or other benefits for
the organization.
Liliifiled Antob Pharmacy and Supermarkets.Ibadan.
Sales Person
Sales professional:
01/3/2013 - 11/30/2013
Assisted customers regarding merchandise and services while providing courteous customer service
Answered incoming calls, direct customer to merchandise location and answer questions and problems
regarding merchandise and services
Assisted pharmacist with processing, pricing and selling prescriptions to customers
Received accurate payment for goods bought, made change according to proper departmental
procedures for paperwork and performance of duties.
Performed stock management and inventory control by means of data entering and monitoring.
Aslan Pharmacy, Ibadan.
15/11/2011 - 5/12/2012
Sales Person
1.
2. Assisted customers regarding merchandise and services while providing courteous customer service.
3. Answered incoming calls, direct customer to merchandise location and answer questions and problems
regarding merchandise and services
4. Assisted pharmacist with processing, pricing and selling prescriptions to customers
5. Received accurate payment for goods bought, made change according to proper departmental
procedures for paperwork and performance of duties.
6. Performed stock management and inventory control by means of data entering and monitoring.
Education
University of Ibadan,Ibadan.
B.A Islamic Studies
2009
Copenhagen Business School.(Coursera)
Strategic Management and Innovation
2020
Coursera
Google Project Management
2023
Skills
Good command of office suite applications(Ms word, excel).
Crisis Management:Experienced in managing high-stress scenarios and making swift, calculated decisions to
ensure optimal outcomes.
Customer Relationship Management:Proficient in maintaining strong customer relationships through effective
communication and tailored solutions.
Effective Communication:Strong ability to communicate complex information clearly and concisely, enhancing
customer engagement and team cordination.
Project Coordinaton:Skilled in efficiently managing cross-functional projects, ensuring seamless collaboration
between departments to enhance customer service strategies and initiatives.
