Muhamza Hamza Jamil

As a proactive and friendly Customer Service Specialist, I am dedicated to meeting and exceeding customer expectations at every interaction. With extensive experience in inbound calling, chat support, and email support, at Silicon outsourcing solutions Pvt. Ltd. having 3 yearsof experience and still going on. I have developed a strong ability to manage customer inquiries efficiently while providing personalized, high-quality service. I excel in addressing a variety of customer needs, from troubleshooting technical issues to resolving billing concerns, all while maintaining a positive and professional tone.

In inbound calling, I handle high-volume inquiries with a focus on timeliness and accuracy. I am skilled at using active listening to fully understand customer concerns and provide solutions that meet their needs. My ability to stay calm under pressure and resolve issues during the first contact has helped improve customer satisfaction and drive retention.