Mifham Siddeek (MBCS)-
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linkedin.com/in/mifhamsiddeek1
Summary
As a Technology Consultant, I bring a unique blend of technical expertise and business acumen to help
organizations achieve their digital transformation goals. With over 13 years of experience in the industry, I have
worked with a diverse range of clients across various sectors, from startups to Fortune 500 companies.
My expertise lies in areas of Digital Transformation and Technology Adoption, where I have helped clients
implement cutting-edge solutions to streamline their operations, enhance their customer experience, and achieve
their strategic objectives. I am proficient in various CRMs and other solutions and stay up-to-date with the latest
trends and advancements in the industry to ensure that my clients are always at the forefront of innovation.
In addition to my technical skills, I am a skilled communicator and collaborator, with the ability to translate complex
technical concepts into clear and concise language for stakeholders at all levels. I am passionate about helping
my clients achieve their goals, and take a client-centric approach to every project I work on.
If you're looking for a technology consultant who can help your organization leverage the latest technologies to
achieve your business objectives, let's connect.
I am contactable
via Phone Calls and WhatsApp on - or -
or via my email on-
Experience
Senior Technology Consultant (Dubai)
Confidential
Sep 2022 - Present (9 months)
• Lead Business Pursuits across BFSI & Telco sectors, to help build a robust opportunity pipeline and to
help the organization achieve the forecasted topline/bottom-line
• Support on Business Proposals, Responding to RFPs, RFQs, EOIs (RFx) and ensuring timely delivery
of Business Proposals
• Engage with Key Business Stakeholders and identify Technology Solutions to address the Critical
Business Challenges
• Engage in the capacity of a Solution Consultant for CRMs & Subject Matter Expert in various Digital
Transformation Projects being a member of the Core-Delivery Teams
• Identify opportunities for enhancing customer experience and business outcomes through technology
solutions and implementations and enhancements.
• Lead Business Pursuits across various sectors to help build a robust opportunity pipeline
• Work closely with the Offshore and Onsite teams in ensuring the timely delivery of projects and
meeting of deadlines
• Work closely with the Project Delivery teams to ensure successful Project Delivery to support and
achieve Sustained Outcomes
• Engage in the capacity of a Solution Consultant & Subject Matter Expert in various Digital
Transformation Projects being a member of the Core-Delivery Teams
Mifham Siddeek (MBCS) - page 1
• Support on Business Proposals, Responding to RFPs, RFQs, EOIs (RFx) and ensuring timely delivery
of Business Proposals
• Working with Business Partners and Subject Matter Experts in aligning the competencies required for
the successful Pursuit Wins
• Responsible for Account Management, Upsell & Cross-Sell, Expansion, Client Engagement &
Enablement
• Responsible for driving Technology Adoption across Leadership, Core Business Users, and Other
Business Teams
• Act as the single point of contact for all customer engagements, escalation, and resolutions
• Responsible for ensuring overall Customer Success and Client Delight
Account Manager (Oman)
Software Systems LLC
Apr 2022 - Aug 2022 (5 months)
• Was Responsible for Key Customer Account Management in the BFSI and Telco verticals
• Engaged with the C-Suite across the Key Accounts in the strategic domains of focus
• Engaged with clients from various business domains to understand business requirements,
challenges, and opportunities.
• Led Business Pursuits across BFSI & Telco sectors, to help build a strong opportunity pipeline and to
help the organization achieve the forecasted topline/bottom-line
• Worked with Business Partners and Subject Matter Experts in aligning the competencies required for
the successful Pursuit Wins
• Identified opportunities for enhancing customer experience and business outcomes through
technology solutions and implementations and enhancements.
• Worked closely with the Project Delivery teams in ensuring successful Project Delivery to support and
achieve Sustained Outcomes
• Managed end to end Resource Augmentation Projects maintaining a high rate of client satisfaction
Acted as the single point of contact for all customer engagements, escalation, and resolutions
• Was responsible for Account Management, Upsell & Cross-Sell, Expansion, Client Engagement &
Enablement
• Worked with various Business Partners and Subject Matter Experts in aligning the competencies
required for successful Pursuit Wins and successful Project Deliveries
• Managed end-to-end Resource Augmentation Projects maintaining a high rate of client satisfaction
• Was responsible for ensuring overall Customer Success
Manager -Technology Consulting (Sri Lanka)
PwC Sri Lanka
Jan 2020 - Apr 2022 (2 years 4 months)
• Led Business Pursuits across various sectors to help build a strong opportunity pipeline
• Engaged with clients from various business domains to understand business requirements,
challenges, and opportunities.
• Identified opportunities for enhancing customer experience and business outcomes through
technology solutions and implementations and enhancements.
• Developed technology strategies, roadmaps, and implementation plans for clients across various
industries/domains
• Contributed to and supported the implementation of technology solutions, from inception (requirement
stage) and supported across Project Management, Testing, training and Supporting Customer
Adoption.
Mifham Siddeek (MBCS) - page 2
• Worked with various Cross-Functional teams to deliver Technology Solutions to meet client
expectations and ensured client delight.
• Provided guidance and mentorship to junior team members across various project phases and areas.
• Supported Sales and Business Development activities
• Engaged with the C-Suite across Banking, Financial Services, Insurance, Telecommunication,
Apparel, Manufacturing, Distribution, and Trading verticals in exploring opportunities in areas of Digital
Transformation, Digital & IT Strategy Consulting, Intelligent Automation, Robotic Process Automation,
PMO services, Data Analytics, Cyber Security Consulting, IT Managed Services, ERP and HCM
Implementation & Support Services
• Was Responsible for overall Account Management Client Engagement & Enablement, Worked
with various Business Partners and Subject Matter Experts in aligning the competencies required for
successful Pursuit Wins and successful Project Deliveries
• Managed end-to-end Resource Augmentation Projects maintaining a high rate of client satisfaction
• Acted as the single point of contact for all customer engagements, escalation, and resolutions
• Ensured overall Customer Success to help PwC build Trust and Long-Term Customer Relationships
leading to continued Business Opportunities
Business Consultant - Solutions Consulting
IBM
Mar 2018 - Jan 2020 (1 year 11 months)
• Developed and fostered strong business relationships with prospective and existing customers in
helping them identify the best solution fitment to address their key business challenges & worked
closely with the Solution Teams in getting the right solution Delivered to the Customer
• Engaged with clients from various business domains to understand business requirements,
challenges, and opportunities.
• Identified opportunities for enhancing customer experience and business outcomes through
technology solutions and implementations and enhancements.
• Developed technology strategies, roadmaps, and implementation plans for clients across various
industries/domains
• Engaged in the capacity of a Solution Consultant for CRMs & Subject Matter Expert in various Digital
Transformation Projects being a member of the Core-Delivery Teams
• Worked with various Cross-Functional teams to deliver Technology Solutions to meet client
expectations and ensured client delight.
• Worked closely with various Business Partners, Eco-System Partners, and SubContractors, to ensure
the successful delivery of the Client Engagements
• Worked closely with the sector heads to come up with Go To Market Plans with selected offerings in
alignment with the Organization's Growth Strategy and the Key Focus Areas
• Provided guidance and mentorship to junior team members across various project phases and areas.
• Engaged with the C-Suite across Banking, Financial Services, Insurance, Telecommunication,
Apparel, Manufacturing, Distribution, and Trading verticals in exploring opportunities in areas of Digital
Transformation, Digital & IT Strategy Consulting,
• Acted as the single point of contact for all customer engagements, escalation, and resolutions
• Ensured overall Customer Success
Assistant Manager - Technology Consulting (Sri Lanka)
HEMAS HOLDINGS PLC
Jan 2017 - Mar 2018 (1 year 3 months)
Mifham Siddeek (MBCS) - page 3
• Engaged with Key Business Stakeholders and Departments in identifying Technology Solutions to
address the Critical Business Challenges
• Engaged with the C-Suite in bridging Business and Technology teams in Technology Initiatives &
Discussions & was responsible for providing required consultancy for the business users on areas such
as Process Improvement, Optimization, Automation, Robotics, and Process Re-Engineering
• Spearheaded Business-Critical Technology Initiatives & Projects, both locally and internationally
• Responsible for driving Technology Adoption across Leadership, Core Business Users, and Other
Business Teams
• Was responsible to overlook and manage the external contractors and the extended technology
(Development, BA & QA Teams)
Digital Innovator - Technology Consulting (Sri Lanka)
HEMAS HOLDINGS PLC
Sep 2014 - Dec 2016 (2 years 4 months)
• Engaged with the C-Suite and worked with various Strategic Business units such as Pharmaceuticals,
Hospitals, Digital Health, FMCG, Leisure, Aviation, and Logistics in identifying and implementing Digital
solutions while spearheading new Technology & Digital initiatives identified and implemented by the
business
• Managed IT & Business Projects for the Local & Overseas operations of the organization and was
responsible for driving Change Management & Adoption initiatives.
• Bridged the Business and the Technology teams on Technology Initiatives, Discussions and was
responsible for the introduction of the Latest Technologies and Digital Business trends across the
Business Users and helping them understand how these could be used for the overall betterment of the
business
• Managed & lead the IT & Infrastructure, support teams in servicing the SBUs (Local and overseas) &
spearheaded the process improvement & Process Re-engineering initiatives
• Acted as the Single Point of Contact for the external contractors and the extended technology
(Development, BA & QA Teams)
Software Test Engineer (Sri Lanka)
Xavient Digital
Jun 2013 - Aug 2014 (1 year 3 months)
• Worked as a Business Analyst cum Test Engineer (BA/QA) in the critical testing
engagements
• Worked closely with the Offshore and Onsite teams and acted as the Main Point of Contact for the
Offshore Testing Team based in Sri Lanka
• Headed the Offshore Web Application Testing Team
• Professional experience in Manual Software Testing
Associate Software Test Engineer (Sri Lanka)
Virtusa
Jan 2012 - May 2013 (1 year 5 months)
• Worked as a Business Analyst cum Test Engineer (BA/QA) in the critical testing engagements
• Involved in a Customer-Facing Role & represented the Local Testing Team in Client Calls,
Discussions & Client-facing Meetings
• Professional experience in Manual Software Testing
Mifham Siddeek (MBCS) - page 4
Customer Relationship Management Specialist (Sri Lanka)
Bellvantage (Pvt) Ltd
Oct 2010 - Dec 2011 (1 year 3 months)
•Supported the organization in managing the overall customer support contact center operations &
Customer Relationship Management(CRM) system operations for the key accounts
•Represented the contact center team in the weekly, bi-weekly, and monthly review meetings
•Responsible for overall KPI and SLA management of the customer support contact center operations
for the key accounts
•Responsible for the training and development of the Customer Relationship Management teams & was
part of the QA team
Telemarketing Representative
Dialog Axiata PLC
Oct 2009 - Sep 2010 (1 year)
•Worked as a Telemarketing Representative for the international call center operations
•Worked as a Contact Centre Support Representative for the local call center operations
Education
BCS, The Chartered Institute for IT
Bachelor's degree, Information Technology
2009 - 2012
Skills
Sales • Marketing • Business Development • Customer Relationship Management (CRM) • Cloud
Computing • Digital Marketing • Business Analysis • Account Management • Key Account Development
• Pre-sales
Honors & Awards
Member of British Computer Society (MBCS) - British Computer Society
Nov 2012
Mifham Siddeek (MBCS) - page 5
