Muhammad Zubair Rashid

Muhammad Zubair Rashid Date of birth: 13/10/1980 Nationality: Pakistani number: (- (Work) Gender: Male Phone Email address:- About me: Commit to the motto of the organization and put in conscious efforts investing time and energy in team spirit to meet the challenge. And rise for the organization by using my skills in analysis, design, implementation, maintenance, and troubleshooting. WORK EXPERIENCE DESIGN AND IMPLEMENTED VIDEO CONFERENCING & IT SETUP IN DIFFERENT ORGANIZATIONS. 1. Designed and Implemented Video Conferencing based Virtual classrooms for Higher Education Commission in 69 Universities all over Pakistan. 2. Designed and Implemented Video Conferencing setup for the Ministry of Water & Power (MOWP) Islamabad & Connecting their 18 Sites all over Pakistan. 3. Pakistan Air Force 20 sites all over Pakistan. 4. Allama Iqbal Open University 14 Sites all over Pakistan. 5. Telenor Pakistan 10 Site. 6. Fauji Fertilizer Company Ltd. 7. PCSIR 8. COMSATS Institute of Information Technology. 9. Ufone Pakistan Key Role and Responsibilities as Team Lead in above mention Projects: -Installation, Configuration, Operation & Maintenance of Video Conferencing Endpoints, Bridges (MCU), gatekeepers, and Gateways like Codian, Cisco, Huawei, Polycom RMX, etc. -Manage Software up-gradation of various types of video conferencing equipment and related products. -Managing day-to-day video conferencing operation and support to AV infrastructure including VC codec, Cameras, Multimedia Projectors, LEDs, Amplifiers, Speakers, Feedback reduction devices, microphones and audio mixers. -Understand various audio, video, and network protocols and implement them as per requirement. - Standardization and simplification of the video conferencing infrastructure. - Providing consultation for video solutions and collaboration technology. - Documentation on Troubleshooting Support, Network Infrastructure, and Maintenance Procedures - Managing 24*7 Service Desk as a part of Service Desk Management. - Ensuring that service delivery takes place based on the Service level agreements. - Keeping track of critical or major incidents and sharing RCA with customers. - Ensuring Prompt communication to all users in case of any Major failure or breakdown - Handling Weekly Ops Review meetings with clients. - To ensure that service norms committed to the customer are met. - Ensure all the customer complaints/issues are identified, to prepare an action plan for all complaints received and drive till closure. - Review performance with the customer periodically during the ongoing phase. Ensuring smooth operations for all systems across the IT teams. - Conduct monthly review meetings with customers on Breakdown Calls, ensuring prompt closure of pending issues at sites. - To ensure implementation of processes for all services covered in the SOW, ensure 100% SOW compliance & timely escalate non-compliance to Program management. - Conduct weekly review meetings with the team and identify gaps to take corrective action. - Maintain SLA doc for all the activities performed by the team, collect performance data, analyze, and publish. - Solution Design, Deployment, Implementation, Support of VC infrastructure projects. - Act as interface with the users together their requirements for solution design and delivery. - Planning and implementation new ideas of video conferencing infrastructure. - Problem management & troubleshooting. - Exposure on IP and ISDN based video conferencing technology TEAM LEAD AFIC (ARMED FORCES INSTITUTE OF CARDIOLOGY) RAWALPINDI Requirement Understand the managed services requirements of the customer and to provide an optimal solution in the VC (audio video equipment) and network. Also ncludes opportunity assessment, bid qualification, bid management, proposal writing, proposal review, simplifying the bid cycle, identifying best bid practice, providing bid support and answering RFP/ RFI's. Installation, integration and SLA Install video conferencing equipment including Codec, Cam, multimedia projector and LEDs in AFIC catheterization laboratory and integrate Cath lab equipment with video conference system and show live operation to experts they are sitting in other city. Also shows all operation to medical students in different universities. We have done service level agreement with AFIC and give the support of all equipment for one year. TEAM LEAD PAKISTAN INSTITUTE OF MEDICAL SCIENCES (PIMS) ISLAMABAD Requirement Understand the requirement of Doctors and students to provide an optimal solution of the VC (audio video equipment) and network. Also includes opportunity assessment, bid qualification, bid management, proposal writing, proposal review, simplifying the bid cycle, identifying best bid practice, providing bid support and answering RFP/ RFI's. Installation, integration and SLA Install video conferencing equipment including Codec, Cam , multimedia projector ,LEDs, microphones, speakers and amplifier in PIMS auditorium. Which is use to connect PIMS with different medical colleges in Pakistan and outside Pakistan. We have done service level agreement with PIMS and give the support of all equipment for one year. TEAM LEAD RAWALPINDI INSTITUTE OF CARDIOLOGY (RIC) RAWALPINDI Install video conferencing equipment in RIC to connect their lecture room with other medical institutes. ADDITIONAL INFORMATION ORGANISATIONAL SKILLS M/S COMMTEL SYSTEMS, ISLAMABAD, FEB 2005 TILL DATE Team Lead (Network & Video Conferencing Engineer) • To develop customized & innovative Video IT and network solutions, according to the customer needs & requirements. • Demonstrate Audio/Video Conferencing, IP Phones, IP cameras and Networks solutions. • Supervise the installation and maintenance of Audio/Video Conferencing, IP Phones, IP cameras and other IT solutions including Multi Conferencing Unit and Streaming server and manage all equipment at LAN & WAN level. • To deliver high quality customer services. Giving the customer a feeling that he is being best served in the market. • Performed relevant installation checks on new equipments from time to time. • Strongly Participate in Sales, Pre Sales and Post sales activities. • Support the sales team in making proposals and giving demonstrations. • Extensive experience in Video Conferencing Room setup. • Build proof of concept (POC’s) for all prospective customers. • Able to work with and maintain relation with staff and clients on all levels. • Attentive to details maintain meticulous record of all projects. MANSHA BROTHER’S, ISLAMABAD 2004 - 2005 Network & Telecom Support Engineer  • Installation and commissioning of office automation equipment including Scanner, FAX and photocopier machines. • Installation and commissioning of Presentation systems including PolyCom Audio & Video Conference solution (point-to-point and multi-point videoconference), Plasma, Projectors and Pana board. (digital board) • Installation and commissioning of Telecom Products including GSM Gateways, PABX, IP PABX and IP Phones. • Installation and commissioning of Security Products including Cameras, Digital Recorder and software solutions. PROFESSIONAL CERTIFICATION Foreign Training 1. Completed Tandberg Certified Product Experts Training from Tandberg Dubai. 2. Completed Tandberg Certified Sales Experts Training from Tandberg Dubai. 3. Successfully participated in the First Tandberg T3 Installation in the Middle East. Professional Certificates 1. LifeSize Certified Sales Professional 2. LifeSize Certified Sales Expert 3. LifeSize Certified Technical Professional 4. Cisco Certified Network Associate Coaching Classics from Corvit 5. HOLOWITS Certified Specialist (Intelligent Vision ) 6. UNITE 180 Training from ClearOne's University 7. Sales Specialist Exam (SALESSPC-EX) 8. Assessment Polycom Video Endpoints Technical Level 1 RPEEXOT104 9. HUAWEI career certification for Huawei Certified Network Associate (HCNA) 10. HUAWEI specialist certification for Unified Communications (Pre-sales Specialist) 11. HUAWEI specialist certification for Telepresence and Videoconferencing (Pre-sales Specialist) EDUCATION 2009 Master of Science in Telecommunication Preston University, Islamabad, Pakistan (3.3 CGPA) 2007 Bachelor of Technology in Electronics & Telecommunication Sarhad University of Science & Information Technology (SUIT), Peshawar, Pakistan (2.67 CGPA) 2003 Associate Engineering in Computer Technology (DAE) Swedish Institute of Engineering & Technology, Wah Cantt, Pakistan (2371/3200) 74% COMPUTER (HARDWARE & NETWORKING) 1. Proficient in cloud-based video conferencing software such as Google Meet, Microsoft Teams, WebEx, and Zoom, with extensive experience in utilizing these tools for remote collaboration and communication. 2. Possessing the extensive knowledge in streaming solutions and skilled in utilizing various software such as Wowza server and VMix. Expertise in these tools can enable the implementation of efficient and effective streaming solutions for a wide range of applications. 3. Good command over all MS Office & Excel components and reports generation 4. Prepare Project Implementation Plan using MS Project & MS Visio. 5. Install and troubleshoot the computer system. (Hardware & Software) 6. Manage & maintain Local Area Network. (LAN) & WAN. 7. Visual Basic, HTML, C-language, GWBASIC, Flash and Coral Draw. Reference: Available on request