Muhammad Zeeshan Yousaf

Muhammad Zeeshan Yousaf 19 Plumstead Road, Woolwich, LONDON SE18 7BZ- -https://www.linkedin.com/in/muhammad-zeeshan-yousaf-b2530b199 PERSONAL PROFILE Innovative AI and automation developer with experience designing LangChain-powered chatbots for GRC support and platform navigation. Skilled in building intelligent multi-agent systems using frameworks like CREWAI and MCP, integrating tools for database operations and web search. Proficient in Python, SQL, NLP, RAG, and machine learning, with a proven track record of transforming technical solutions into human-centric applications. Previously contributed to operational improvements in higher education settings, data visualization, and industrial control systems. Known for combining strategic thinking with collaborative delivery to create scalable, real-world impact. Job Experience: AI Developer: Jan 2025-Present PMS LTD Developing an information retrieval chatbot within the EZPS management software to enhance navigation and information accessibility Utilizing Python, SQL, and Natural Language Processing (NLP) to implement intelligent automation and improve user interactions Leveraging LangChain and Retrieval-Augmented Generation (RAG) to build an AI-powered agent for efficient information retrieval Collaborating with cross-functional teams to integrate chatbot functionality seamlessly into the software Conducting research and testing to optimize chatbot responses, accuracy, and user experience AI & Automation Developer (Contract) April 2025 – June 2025 Zazoon - Y-Tech Labs Spearheaded the development of a LangChain-based AI chatbot focused on Governance, Risk, and Compliance (GRC) queries, enhancing clarity and support for end-users navigating complex regulatory landscapes Designed and deployed a navigational chatbot to guide users through platform interfaces, ensuring smooth onboarding and improved accessibility across services Engineered a multi-agent framework for CREWAI to enable collaborative task completion among AI agents, streamlining operations and decision-making across workflows Developed and implemented the Model Context Protocol (MCP) framework by integrating specialized tools for reading, writing, and amending database entries, alongside an advanced web search utility to enhance agent reasoning capabilities Collaborated with technical teams to align AI-driven functionalities with strategic goals, focusing on usability, scalability, and ethical automation principles Student Opportunity Assistant / Receptionist: Nov 2024-Present University of Roehampton Promoted Student Union services through active engagement at events including Fresher Fairs, open days, and seasonal activities, enhancing student awareness and participation Provided operational support by managing emails, data entry, and task tracking using SharePoint and Microsoft Office tools to ensure daily workflow efficiency Oversaw society-related processes such as room bookings, documentation handling, and drafting handovers, facilitating smooth coordination across student groups Collaborated with university departments and the Advice Team to manage logistics and update student support cases, ensuring timely follow-ups and service delivery Student Ambassador: Nov 2024- May 2025 University of Roehampton Represented the university at HE fairs, open days, and outreach events by clearly communicating institutional offerings and generating student interest Provided tailored guidance and support to prospective students, helping them make informed decisions about academic pathways and university life Delivered positive customer experiences through professional public representation and personalized student interactions across diverse forums Coordinated event planning and logistics with staff and peers, demonstrating adaptability and composure under pressure to ensure smooth execution Internship Experience Y-Tech Labs Jul 2023 -Nov 2023 Python Machine Learner Enhanced dataset quality and machine learning models through data preprocessing, cleaning, and exploratory data analysis, resulting in actionable insights via visualizations. Developed data visualization dashboards and insightful reports, effectively communicating trends and recommendations to inform decision-making. Applied Natural Language Processing (NLP) techniques and engaged in diverse machine learning projects, leveraging both supervised and unsupervised learning algorithms for predictive analytics. Engro Fertilizers July 2022- Aug 2022 Instrumentation Engineer Learning Programmable Logic Controllers (PLC) and Distributed Control Systems (DCS) for industrial automation Supporting instrumentation processes, assisting in troubleshooting, diagnostics, and system optimization Researching control system advancements and their industry applications SKILLS: Programming & Tools: Python, SQL, NLP, LangChain, RAG, SharePoint, Microsoft Office Suite (Excel, Outlook, Word, PowerPoint), CREWAI, MCP (Model Context Protocol) Machine Learning & Data Science: Data preprocessing, visualization, EDA, supervised/unsupervised learning, RegEx, NLP, AI Agents, multi-agent frameworks AI & Automation Development: LangChain chatbot development, governance and navigational AI systems, tool-augmented reasoning, database CRUD operations, web search utility integration Soft Skills: Time management, team collaboration, stress management, stakeholder engagement, project leadership, customer experience enhancement ACHIEVEMENTS Collaborated with the Canadian company Rugged Monitoring and UK company PMS LTD Awarded 2nd runner up in Arcade game Competition. Class Representative during undergraduate program at NFC-IET Multan INTERESTS Play Cricket at my local sports club and coach their youngsters, aged 5-8 Travel widely to develop my cultural awareness as well as cuisine discovery, particularly in the Northern areas of Pakistan I enjoy engaging in various activities that enhance my creativity, problem-solving skills, and overall well-being. Whether it's exploring the outdoors through hiking, photography, Campus, and trekking REFERENCES AVAILABLE UPON REQUEST