Muhammad Zeeshan Iqbal

Muhammad Zeeshan Iqbal Client Services, Virtual Assistant, Freelance Writer and Teacher Karachi 75850-- - I would like to deliver my expertise in the areas of communication having more than 10 years of overall experience in Customer Services, Telemarketing, Teaching, Freelance Writing and Translation for the increased productivity and stability of the organization. Willing to relocate: Anywhere Sponsorship required to work in the US WORK EXPERIENCE Quality Advisor IBEX Global Private Limited- A TRG Company - Karachi - March 2015 to March 2017 Responsibilities Call monitoring, Agent Feedback and Sale Call Verification Skills Used: Active Listening, Sale Call Verification and advice on how to improve productivity, Agent's Feedback Customer Service Executive IBEX Global Private Limited-A TRG Company - Karachi - November 2012 to February 2015 Responsibilities To call USA mainly small and medium business to sell and promote services of AT&T wire lines and wireless services including landline, internet, Mobility as an authorized solution provider. Accomplishments I have provided complete business solution to the prospects through effective service probing and by offering services as per their requirement and need Skills Used Cold Calling, Telemarketing, Call Center Tele-Sales Representative Black and White Web Technologies - Karachi - August 2011 to October 2012 To sell and promote the services of Online Web Directory all over Canada E-Marker Agha Khan Examination Board - Karachi - June 2011 to July 2011 Responsible to invigilate English subject papers through E-marking at AKUEB Collection and Negotiating Officer Medical Lien Management - Karachi - January 2011 to April 2011 Responsible to Negotiate with claim handlers or adjuster of insurance companies in USA regarding Medical bills of diagnostic facilities in California. Virtual Assistant PHS Grocers and Suppliers - Karachi - May 2010 to December 2010 Responsible to assist the client in USA regarding Groceries and Laundromat products of PHS E-Marker Agha Khan Examination Board - Karachi - March 2010 to March 2010 Responsible to invigilate English subject papers through E-marking at AKUEB Customer Support Representative Arwentech PVT Ltd. - Karachi - July 2009 to November 2009 Responsible to receive calls from all over the city Karachi regarding City District Helpline of 1229 Freelance Virtual Assistant, Content and Article Writer Content Arcade, Odesk, Elance now Upwork - Karachi - April 2009 to June 2009 Worked periodically as Freelance to assist client in various assignments verbal and non- verbal. Content and Article writing including web research particularly during April 2008- June 2009 Supervisor Counter Ticketing and sales Harmain Travels - Karachi - March 2008 to March 2009 Responsible to supervise counter ticketing and sales for domestic and International airlines Customer Service Representative Warid Telecom - Karachi - June 2007 to February 2008 Responsible to receive calls from all over Pakistan regarding Warid Cellular Services and support. Telesales Representative Alt-Source Communications - Karachi - December 2006 to May 2007 Responsible to promote and generate sales of Sky TV through calls all over UK Telesales Representative Global Communications - Karachi - May 2006 to November 2006 Responsible to promote and generate sales for Sprint PCS Wireless Phones Faculty Teacher Pre-Cambridge Institute - Karachi - January 2006 to April 2006 I taught English Literature subjects related to Drama, Fiction, History and Modern writing styles to the students undergoing Graduate and postgraduate programs of University of Karachi as an external candidates. EDUCATION MA in English Literature University of Karachi - Karachi January 2004 to January 2005 BA in English, International Relations and Political Science University of Karachi - Karachi January 2001 to January 2003 HSC in Pre Engineering Adamjee Govt. Science College Achieving A-grade - Karachi January 1994 to January 1996 SSC in Science Metropolitan Academy - Karachi January 1985 to January 1994 SKILLS Sabre Reservation and ATAC, Cargo Sales and Reservation, Ms Office and Windows OPS ADDITIONAL INFORMATION Present Address :R-126 Shadman Town North Karachi Sector: 14/A Karachi Postal Code :75850 National ID Card Number :- Contact Cellular (Primary) : - Contact Cellular (Secondary) : - Contact (Home) : - Marital Status : Married Date of Birth : 23rd December 1978 Email :-Skype : zeeshan.iqbal5