Muhammad Yaqoob

With over 4 years of hands-on experience in customer support and team leadership, I specialize in delivering high-quality, efficient service across global markets. At Zendrop, a leading dropshipping platform, I manage international client inquiries related to orders, billing, and technical issues through live chat and email while maintaining a 95 percent customer satisfaction score and zero percent SLA breaches.

Prior to this, I worked as a Customer Support Specialist at Cabcall Experts, where I assisted users in booking cabs and limousines through phone calls, live chats, and emails. I consistently ensured timely service and customer satisfaction while navigating a fast-paced, high-volume environment.

Earlier, in a leadership role at Next Gen Technologies, I led a 50-member outreach team, closed over 10,000 qualified leads, and implemented internal quality assurance systems that improved customer retention and overall service efficiency. My core skill set includes customer service, team training and management, lead generation, CRM tools, and conflict resolution.