Muhammad Uzair Naeem

Muhammad Uzair Naeem Certified Scrum Master | Agile Project Manager- - Lahore, Pakistan linkedin.com/in/muhammad-uzair-naeem- PROFILE Certified Scrum Master with a solid foundation in both traditional and Agile project management, specializing in SCRUM methodology. Demonstrates a successful history of managing and facilitating agile software development processes. A resultsoriented leader with strong communication skills, known for a pragmatic and business-focused approach to project management. Skilled at enhancing project efficiency, team collaboration, and solving complex problems, committed to delivering continuous value to stakeholders. SKILLS Team Leadership Agile Project Management Software Product Management Problem Solving Analytical Thinking Strong Communication Skills Delivering Business Values Scrum Framework Implementation PROFESSIONAL EXPERIENCE Scrum Master Mar 2023 – Present | Lahore, Pakistan Calrom Helped team members, stakeholders, and customers understand the agile values, principles, and practices. Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos, and other Scrum-related meetings. Empowered teams to self-organize and grow cross-functionality Worked closely with product owner in backlog management and continuous delivery of features. Protected development team from outside distractions, impediments, or team conflicts, and maintained focus on the product backlog and project timeline. Empowered Development Team to remove impediments to deliver continuous value for shareholders. Helped teams understand Scrum Values and introduced tools to increase transparency. Helped teams become self-managing and highly effective. • • • • • • • • Associate Product Manager Nov 2021 – Mar 2023 | Lahore, Pakistan XStak Inc. Requirement gathering and collaboration with the client. Documenting gathered requirements. Entering requirements into a tracking system (JIRA). Managing and taking complete ownership of the product backlog and helping with the sprint backlog. Providing a healthy feature/project delivery forecast by involving the team to get an estimation of the backlog. Managing the product throughout the Product Lifecycle, gathering and prioritizing product and customer requirements, defining the product vision, and working closely with engineering, to deliver winning products. • • • • • • Project Coordinator Internee Prisma Technologies Assist the Project Management Team in Requirement Gathering. Bridge the gap between customers & Development Team. Track and maintain the deployment’s progress using project management tools. Document and follow up on important actions and decisions from meetings. Assist in tracking & forecasting the project progress. Build and maintain weekly reports to the executive team. Jun 2021 – Nov 2021 | Lahore, Pakistan • • • • • • Customer Support Representative Feb 2019 – May 2020 | Lahore, Pakistan Mindbridge Private Limited Assisted customers with their items purchased through the e-commerce website. Delivered a class apart customer experience as measured by performance objectives and maintained our client's core values. Maintained swift responses to customers through email and chat. • • • 1/2 Maintained a level of service by dealing with customers in a friendly, efficient, and attentive manner. Delivering information about a company's offerings. • • Customer Relations Officer May 2017 – Feb 2019 | Lahore, Pakistan Abacus Consulting Responsible for handling customer queries. Answering questions about a company's products or services. Solved, and answered customer issues under pressure. Resolving issues and troubleshooting technical problems. Handled queries of global customers with the best negotiation/communication skills. • • • • • EDUCATION Bachelor of Business and Information Technology (BBIT) University of the Punjab 2017 – 2021 | Lahore, Pakistan Intermdiate Government College University 2016 | Lahore, Pakistan Matriculation The Quest High School 2013 | Lahore, Pakistan CERTIFICATES Professional Scrum Master™ I (PSM I) Certified ScrumMaster® (CSM®) Certified OKR Foundation Scrum Foundation Professional Certificate (SFPC) Scrum Fundamentals Certified (SFC) Confluence Fundamentals Jira Service Management ClickUp Novice Certificate Agile with Atlassian Jira Scrum Master Training Fundamentals of Agile Project Management Fundamentals of Predictive Project Management Basics of Scrum Basics of Disciplined Agile™ Foundations of Git Corporate Communication Google Analytics for Beginners Communication Styles Managing Performance Management vs Leadership Lean Six Sigma White Belt Certification Jira Fundamentals ClickUp Intermediate Certificate PROJECTS American Airlines Mar 2023 – Present At American Airlines, our purpose is to care for people on life’s journey. Together with our American Eagle regional partners, we offer thousands of flights daily to more than 350 destinations in more than 60 countries. America has hubs in Charlotte, Chicago, Dallas-Fort Worth, Los Angeles, Miami, New York, Philadelphia, Phoenix, and Washington, D.C. HYPR (A Headless Ecommerce System) Nov 2021 – Mar 2023 A headless, hyper-local commerce platform that allows businesses to get orders from nearby customers and then instantly fulfill them. HYPR app comprises of last-mile delivery application, picker/packer application and the customer application all rolled into one, thus ensuring unhampered operations round the clock. So, from product onboarding to finding the relevant retailer in the area and from tracking down the riders to getting the orders shipped and delivered; the HYPR app offers a one-stop solution for both B2B and B2C customers. LANGUAGES English IELTS - 7.5 Bands Urdu INTERESTS Cricket Badminton Table Tennis 2/2