Muhammad Usman

Dedicated and resourceful IT Support Engineer with18 years of American and Pakistani experience providing technical assistance and resolving user issues. Proven track record of delivering exceptional customer service, troubleshooting complex problems, and implementing effective solutions. Adept at diagnosing and resolving hardware and software issues, ensuring seamless operation of systems. Proficient in managing IT infrastructure, maintaining network integrity, and providing user training. Excellent communicator with the ability to convey technical concepts to non-technical users. Committed to ensuring optimal IT functionality and user satisfaction.