Muhammad Umair

Muhammad Umair Certified Salesforce Developer & Consultant | 6x Certified Lahore, Pakistan. Email:-LinkedIn: https://www.linkedin.com/in/muhaammad-umair/ Highly seasoned and accomplished Salesforce professional with over 4 years of diversified experience on the Salesforce Platform and a strong record of client success and satisfaction. Platform experience includes Sales Cloud, Service Cloud, Community Cloud, Health Cloud, Customer Communities, Partner Communities, Force.com Sites, Salesforce Lightning, Lightning Components, Lightning Web Components and Salesforce Integrations. Communicates directly with foreign clients and comfortable working with a team or as a solo contributor. SKILLS, STRENGTHS AND ABILITIES ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Experienced in developing and administering projects on Salesforce platform, Configuration, Implementation and support experience with Salesforce.com (7 distinct instances). Data management; Customer Master Data Management focus and development of governance processes and best practices. Strong understanding of database design concepts, data migration and data integration. Complete knowledge of SFDC Configurations/Customizations – User Interface, Page Layouts, Tabs, Custom fields, Custom objects, Validation Rules, Triggers, workflows, Process Builders, Flows etc. Service Cloud Experience in Case Escalation, Service Contract, Support Processes, Checklist, Field Level Service etc. Expertise with several AppExchange products for integrating i.e. Celigo, DocuSign, Accounting Seed, Adobe Sign, Conga Document Generations, SendGrid, MassMailer, Shopify, Zapier etc. Comprehensive knowledge about Apex Design patterns. Experience in SFDC such as Apex, triggers, Batch Apex, Schedules, Queueable, Future methods, dynamic apex and visual force Pages, lighting Communities, Aura Components, Lightning Web Components and different Communities Templates Customizations. Extensive experience over creating workflows, approval processes, validationrules and sharing & security rules, Best Practices of Salesforce Project Implementations. Experience in Apex Data Loader, Script Data Loader, force.com IDE migration from org to org, Migrating of Classic to lightning. Hands on experience of Salesforce applications, such as Sales Cloud, Service Cloud, Salesforce Health cloud, Marketing cloud (Understanding), Salesforce Communities, Salesforce Lightning, and Custom Components, Customized applications, Sites.com Pages and Customer portals and Salesforce Platform. Knowledgeable about Application level Protocols HTTP and HTTP callouts. In-depth knowledge of OAuth protocols. Experience in Integration with 3rd party applications (Facebook, LinkedIn, Twitter and other web and desktop applications) and websites to Salesforce using Salesforce APIs Have expertise of deployment using Force.com Migration Tool, change sets, packages and Force.com Eclipse. Proficient in Data Loaders and expert in developing/deploying apex classes/triggers using Eclipse. Efficient in writing Mockup Controllers for API Classes. Max Test coverage is 100%. Fluent working with Metadata APIs, Tooling API, Bulk APIs and Rest APIs 1 ● ● In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management. Committed to excellence, self-motivator, quick-learner, diligent, team-player. Professional Experience Employer: Designation: Duration: Role: Projects: ● ● ● Prism Solutions http://www.prismsolutions.io/ Developer / Consultant July 2020 – Present Research, Analysis, Client Communication, Development SolarWatt https://osf.digital/customers/success-stories/solarwatt-case-study The Bogie Groups https://www.thebogiegroup.com/ Responsibilities: ● ● ● ● Designed and develop SolarWatt B2B Commerce system Developed custom Communities in Lightning Web Component for various functional needs in the application Translating the customer’s requirements using SFDC best practices and crafting a solution thatsupport their process and functional requirement. Implemented Lightning Web Component. Employer: Designation: Duration: Role: Projects: ● ● ● ● ● Ciberspring International https://www.ciberspring.com/ Salesforce Consultant October 2018 - August 2020 Research, Analysis, Client Communication, Development AT & T Field Marketing https://www.att.com/ Centrastate https://www.centrastate.com/ BioAgilytix Labs https://www.bioagilytix.com/ Medistic Health https://medisticshealth.com/ Park Avenue Club https://www.parkavenueclub.com/ Responsibilities: ● ● ● ● ● ● Translating the customer’s requirements using SFDC best practices and crafting a solution thatsupport their process and functional requirement. Implemented Lightning Web Component. Currently working on 3 parallel big projects from US based clients including Sales cloud, Community and Health Cloud Implementations. Responsible to inform all business stake holders about System down time during Production deployment and provides post- production support after System is up for business. Worked as a production support developer and solved complex issues ontime. Preparing deployment packages and disables business users' access during system down time. 2 ● ● ● ● ● ● ● Supporting QA team and UAT for every release. Owning the defect management process from development team Responsible for all the activities related to configuring Data Loader, uploading data in CSVfiles. Successfully integrated NetSuite with Salesforce using Celigo. Successfully integrated Centrastate system with Salesforce using Webservice API. Successfully developed custom Communities in Lightning Aura and Lightning Web Component. Developed Apex classes, Apex Triggers for various functional needs in the application and checking for the correctness of the data. Employer: Designation: Duration: Role: Project: Contour Software Inc. a subsidiary of Constellation Software Inc. http://contoursoftware.net/ Senior Software Developer (Team Leader) July 2015 – October 2018 Team Management, Client Communication, Training, Task Assignment, Trouble shooting Harris Computers https://www.harriscomputer.com/ Responsibilities: ● ● ● ● ● ● ● Implemented design pattern in ASP.Net MVC Entity Framework and Node.js Best practices across the entire application. Designed, and developed some modules in Angular and backbone frameworks for various functional needs in the application. Responsible for deployments to Production environment TortoiseSVN. Successfully integrated Kendo UI. Daily support including different type of Customization. Designed various responsive and browser compatible Web Applications. Used Jira for planning, tracking and project management with agile methodology. Role: Project: Client Communication, Development, Trouble shooting. US WIMS http://orionwinesoftware.com/ Responsibilities: ● ● ● ● ● ● ● ● Implemented Apex design pattern and Salesforce Best practices across the entire application. Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application. Responsible for deployments to Production environment using Ant tool, change sets and Force.com migration tool. Assist in the configuration and maintenance of "Sandbox" environments to facilitate integrations with websites forms, viewing data on websites from Sales force. Daily administration and support including different type of Customization with Sales force ORG. Designed various Webpages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry. Logging and tracking identified system problems through resolution. Managing multiple users, profiles and roles, customization of objects, fields, record types, page-layouts, Visual force Pages, writing own Apex code, writing apex trigger, Automation using process builders and work flows, Validations and creating Reports and Dashboards depending on the Client needs and Requests. 3 Employer: Designation: Duration: Role: Projects: ● ● ● ● MZSoft Tech Pakistan (Pvt) Limited, Pakistan http://mzsoftech.com/ Software Engineer (Web and Android Developer) 1st April 2013 – 16th July 2015 Research, Analysis, design, QA, development and deployment Comsats University Lahore https://lahore.comsats.edu.pk/default.aspx Customized Girl https://www.customizedgirl.com/ One Stop Pharma https://www.onestoppharma.org/ My Bubble Status http://www.mybubblestation.com/ Responsibilities: ● ● ● Database designing to hold the required data. Implement client requirements provided by team leads Design responsive and browser compatible front end of application. OTHER PROJECTS ● ● ● ● ● ● ● ● Big Real Estate https://www.thebogiegroup.com/ AGT Properties https://agtpropertiesusa.com/ PMO Sales Hub https://saleshub.info/ ESI Real Estate http://esiventures.com/ Manage Freight https://www.freightprint.com/ Rocket Solid Funding https://www.financemytrailer.com/ The Economist https://www.economist.com/ MRC Components http://www.magicrobot.com/ EDUCATION ● BSCS Comsats University, Lahore, Pakistan 4