Muhammad Talal Akhtar

Muhammad Talal Akhtar House No: 354, Street No: 13, Shahzad Town, Islamabad, Pakistan - PROFILE SUMMARY Seeking a responsible post with an opportunity for professional challenge and growth to support and enhance co-operative objectives of the organization. To achieve apex in the field of management and be acknowledged and respected as a sincere, committed and diligent professional. Want to add value to the work environment where I get the chance, together with achieving goals and targets both for self- contentment and for organization. WORK EXPERIENCE FAYSAL BANK (February 2014 – December 2014) Relationship Manager: • Coordinate with finance global network and other departments and ensure effective performance. • Supervise allotted account portfolios and ensure excellent customer service and assist in minimizing of financial risk. • Analyze all business objectives and ensure achievement of all product mix for all relationships with customers. • Analyze clients requirements and manage all client communication and counseling for customers and prepare required documentation. • Administer all work and ensure compliance to all guidelines, sales process and standards to ensure effective inspections. • Provide excellent customer service and assist to open new accounts for clients and maintain necessary documents for all operations and maintain effective relationships with clients. • Assist bankers to arrange credit facility, participate in client meeting and prepare marketing materials for new clients and prospective clients. • Assist relationship manager and portfolio manager in portfolio management, credit renewal packages. • Analyze financial statements of new customer and evaluate all loan documents. • Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services. • Participate in various business development calls with senior officials and develop efficient credit proposals and structure for same. • Coordinate with senior officers in business plan development, prepare credit packages and perform credit analysis and provide update for call lists. TOUCHSTONE COMMUNICATIONS (January 2015 – June 2015) Senior Sales Associate: • Obtain client information by answering telephone calls; interviewing clients; verifying information. • Help and guide citizen (caller) on his/her complaint. • Informs clients by explaining procedures; answering questions; providing information regarding services. • Maintains communication equipment by reporting problems. • Managing large amounts of inbound and outbound calls in a timely manner. • Keep records of all conversations in our call center database in a comprehensible way. • Route calls to appropriate resource. • Document all call information according to standard operating procedures. • Track record of over-achieving quota. • Strong phone and verbal communication skills along with active listening. • Customer focused and adaptability to different personality types. SUSTAINABLE DEVELOPMENT POLICY INSTITUTE (SDPI) (January 2016 – January 2019) Finance Officer: • Financial reporting on different projects as per donor requirements. Major donors include USAID, GIZ, HBS, UNESCAP, and Palladium. • Verification of expenses and allocation of joint costs to different donors as per the budget. • Communication with and provision of audit documentation support to external auditors with respect to compliance, project, surprise and annual audits. • External meetings with different donors for query resolutions and extending funding arrangements. • Aid the Manager Finance in the performance of routine tasks. • Participation in workshops and seminars for the purpose of conveying and/or gathering information required to perform different functions as required. • Preparation of a monthly expense report along with its presentation in monthly Staff Council meeting. Tax Officer: • Computation of vendors tax (filer, non-filer according to appropriate payment sections and the amount to withhold). • Weekly compliance of income tax. • Preparation of deduction certificates for employees and vendors. • Performed the following duties in tax audits (withholding and annual tax audits): • Support internal auditor in the preparation of audit documentation. • Visits to FBR for audit case settlements, follow ups of open exemption cases. • Maintenance of an excel database for vendors taxation details. • Sales Tax Compliance (Input Tax): Preparation of Annex-A and verification of all invoices prior to submission. • Sales Tax Compliance (Output Tax): Preparation of Annex-C. Accounts Officer: • Receiving of all Finance related payments via the log in/out maintained register. • Maintaining and updating of Employees’ database on annual basis. • Maintenance of a petty cash register for payments of miscellaneous activities to SDPI staff and departments as and when required. • Verification of Enumerators’ and Consultants’ payments and calculation of tax on those payments using appropriate tax rates to ensure timely payments. • Verification of all Vendors’ Invoices with a checklist to ensure all documentation is complete prior to release of payment. • Verification of all adjustments against salary, project and travel and the settlement of those with the respective staff. Accounts Payable Officer: • Calculate, post business transactions, process invoices, verify financial data for use in maintaining accounts payable records, and provide other clerical support necessary to pay the obligations of the organization. • Assemble invoices to be completed for payment. • Clarify any questionable invoice items, prices or receiving signatures. • Obtain proper information and/or data regarding invoice payments. • Verify and calculate all extensions and totals on invoices (calculating and taking discounts when applicable). • Review invoices and requisitions for satisfactory payment approval. • Check vendor files for any previous payments and assign voucher numbers. • Maintain copies of vouchers, invoices or correspondence necessary for files. • Prepare vouchers listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures. • Type periodic reports and other records. • Reconcile bank statements. Proposal Development Officer: Development of proposals (both technical and financial) for the following major donor organizations: • RUTGERS: Proposal for the development of animations and documentary. • DAI: Funding Opportunity Title: KPG–Governance and Community Building Fund (Provision of training and capacity building to local government officials). • RSPN (RURAL SUPPORT PROGRAMME NETWORK): Proposal for the development of communication and visibility activities of SUCCESS Programme. • CONCERN WORLDWIDE: Proposal for consultancy on knowledge management documents and research publication - Building Disaster Resilience in Pakistan (BDRP) Community Based Disaster Risk Management (CBDRM) Component. • CONCERN WORLDWIDE: Proposal on Production of Media Products-Building Disaster Resilience in Pakistan (BDRP) - Community Based Disaster Risk Management (CBDRM) Component. • HUNGARY EMBASSY: Proposal on development of tourism between Hungary and Pakistan. • JICA: Consultancy services for random inspection by third party of subcontractors and temporary workers on contracts entered into with Japanese consultants. • UNDEF (Supported the team in review and submission of proposal): Enhancing Competitiveness of Women-led Micro, Small and Medium Enterprises (WMSME) in Pakistan. Executive Support Officer: • Maintain general administrative files including but not limited to; internal and external correspondence, contracts and appropriate subject files. Ensure confidentiality of sensitive files while maintaining and updating files for compliance testing of finance unit. • Provide secretarial services, including but not limited to; typing, independent correspondence, making travel arrangements, connecting telephone calls, taking messages, translating, photocopying, and collecting documents. • Provide assistance to Finance, Human Resource and Research Units at SDPI • In mutually agreed activities. • Training of the Institute staff to serve as back up when needed. • In charge of the company formation by the name of “Civil Society Coalition for Climate Change” (CSCCC) in SECP from inception till end. • Involved in the documentation preparation of “Be There” trust and it’s registration. Procurement Agent: • Organize all procurement activities relating to request for proposals, sealed bids, and price quotes. • Review requisitions for completeness and accuracy; follow up on discrepancies with the initiating departments; identify available suppliers for each requisitioned item. • Organize and maintain computerized records containing vendor and bid information. • Process requisitions into purchase orders. • Receive, open, screen, log and date stamps bid responses/quotations, mail as required and organize bids for review by the Procurement Specialist. • Maintain and update professional library publications. • Perform general clerical duties such as maintaining general files, typing, data entry, opening mail, and completing and processing standard purchasing forms. • Coordinate and schedule meetings and appointments as requested; respond to inquiries which do not require the personal attention of the Procurement Specialist. • Correspond with vendors regarding prices, product availability, and delivery. • Respond to inquiries from staff regarding requisitions, purchase orders, contracts and pricing information. • Assist in answering incoming calls. • Comparison Statements, Purchase Orders and updating procurement records on information system. Undertaken market analysis, identification of potential vendors and ensure all procurements are completed according to given procedures and policies. Maintain a database of reputable and experience companies/Hotels/Guest Houses that offer the types of goods and services that will be required for the company events. Liaise with Finance section and provide timely information to finance for the disbursement of salaries and allowances of staff. • • • • Perform related work as required. MICROAGILITY SERVICES PRIVATE LIMITED (April 2019 – July 2019) Accounts Executive: • Processing payroll of more than 350 unscheduled workers using the timesheets received from their clients using Microsoft Excel and QuickBooks. • Invoicing clients on the basis of the timesheets received from them using QuickBooks (Maintaining Accounts Receivables). • Billing invoices received from vendors using QuickBooks (Maintaining Accounts Payable). • Performing bank reconciliation for local bank account and Canadian client's bank account. • Maintaining a strong coordination bridge with Canadian clients for weekly tasks via emails and Skype. KEEP TRUCKIN (July 2019 - Present) Collection Specialist (Cutomer success and support): As a Billing Specialist, I serve as the main point of contact for all billing related issues and questions. I help, assist our sales team in an operational capacity to close a sale and generate quotes. • Help Sales and Fulfilment teams through quote to cash process. • Use Salesforce and Zuora to solve billing and payment issues. • Interface with the Sales, Account Management and Fulfilment team to ensure proper follow up is being taken to ensure rapid issue resolution. • Evaluating existing tools and working with engineering to develop tools to enable this function to scale. • Proactively and reactively providing support to customers struggling with billing related inquiries and failures. TRAININGS AND EVENTS ATTENDED • Rapporteurs Training on writing press release, policy recommendation, and long reports (24th September 2017). • Project Management Preparatory Course Training (PMP) (March- May 2017). • USAID (fraud awareness and prevention workshop on 18th May 2017). • USAID (International Girl Child Day on 16th September 2017). SKILLS (SOFTWARE, HARDWARE & LANGUAGE) Software Skills: Basic & advanced computer knowledge and proficiency in the use of: • Microsoft Office (Word, Excel, Power Point and Access). • Quick Books Premier Non-Profit Edition & Enterprise Edition (2012- Onwards). • Nitro Pro 9. • Adobe Photoshop CS 6. Hardware Skills: • Proficient in the use of office equipment including photocopiers, printers, and scanners. Language Skills: • Urdu: (Read, Write, Speak) (Native). • English: (Read, Write, Speak) (Level 3) • Punjabi: (Read, Speak) (Level 2) ACADEMIA • March 2018 MSc. in Applied Accounting (Oxford Brookes University) • March 2017 Advanced Diploma in Accounting and Business • March 2016 BSc. Hons in Applied Accounting (Oxford Brookes University) • December 10-18 Association of Chartered Certified Accountants (ACCA) • • F1 Accountant in Business • F2 Management Accounting • F3 Financial Accounting (International) • F4 Corporate and Business Law (English) • F5 Performance Management • F6 Taxation (United Kingdom) • F7 Financial Reporting • F8 Audit and Assurance • F9 Financial Management • P1 Governance, risk and ethics • P2 Corporate Reporting • P3 Business Analysis • P4 Advance Financial Management June 2008 – 2009 Advanced Subsidiary and A - Levels • • (Business Studies, Accounting, Economics) (The City School Capital Campus Islamabad, CCI). June 2006 - 2007 GCE O Level • (English, Economics, Accounts, Business Studies) (The City School Capital Campus Islamabad, CCI). • April 2015 IELTS British Council – General Training Module (7.5/9) • February 2016 IELTS British Council – General Training Module (7/9)