Muhammad Tahir

ABOUT ME A focused professional with over 2 years of experience in customer service and a proven ability to assist customers with a well-informed selection of suitable products and services. Demonstrates exceptional communication and relationship-building skills and encourages team collaboration to achieve excellent customer satisfaction. Customer-focused and experienced in call center and retail operations, with the proven ability to work towards and consistently exceed targets. Committed to delivering high service standards, with a dedication to providing solutions, handling complaints, and solving problems. Muhammad Tahir Date of birth: 11/05/2003 Nationality: Pakistani Gender: Male CONTACT  House no. 58-E , street 7, Gulraiz phase 5, 46000 Rawalpindi, Pakistan (Home) WORK EXPERIENCE 06/07/2023 – CURRENT Rawalpindi, Pakistan Operations manager Supply Operations Executive As a Supply Operations Executive at Zammy by Busroute, a project under the umbrella of Vizteck Solutions, I play a pivotal role in optimizing supply chain operations and ensuring the efficient flow of resources within the organization. Key Responsibilities and Contributions: 1. Supply Chain Management 2. Inventory Control 3. Vendor Relations 4. Quality Assurance 5. Data Analysis 6. Process Optimization 7. Compliance and Regulatory Affairs 8. Team Collaboration  - 05/12/2022 – 05/07/2023 Rawalpindi, Pakistan  (- Customer service representative Mars BPO Pvt Ltd  https://www.linkedin.com/in/ muhammad- As a Customer Service Representative at Mars BPO, I had the privilege of engaging with our esteemed clientele in the United States, where excellence in customer support is paramount. Mars BPO is a distinguished outsourcing organization renowned for its unwavering commitment to delivering superior customer service solutions. tahir-/  - (WhatsApp) 14/05/2022 – 25/06/2023 Rawalpindi, Pakistan Graphic designer Caprico Creations As a Graphic Designer at Caprico Creation, I was responsible for creating captivating visual assets, collaborating closely with clients, developing brand identities, and delivering high-quality design solutions. My role involved effective team collaboration, creative problem-solving, and project management to meet client objectives. I utilized industry-standard design software and contributed to the agency's reputation for innovative and impactful designs. 25/12/2021 – 25/04/2022 Rawalpindi, Pakistan Customer service representative W4WORK During my tenure as an Insurance Agent at W4work, I excelled in the dynamic and competitive field of insurance sales, catering primarily to clients in the United States. W4work is a reputable organization known for its commitment to providing comprehensive insurance solutions. Key Responsibilities and Achievements: 1. Sales Excellence 2. Client Engagement 3. Product Knowledge 4. Client Education EDUCATION AND TRAINING 05/05/2022 – 05/07/2022 Rawalpindi, Pakistan Graphic Designer Caprico Creations Website https://capricocreations.pk/ 05/08/2020 – 25/07/2022 Rawalpindi, Pakistan ICS Physics Punjab Group of Colleges Website https://pgc.edu/ 10/05/2018 – 17/06/2020 Rawalpindi, Pakistan Computer Science FG Sir Syed Boys Secondary School Website https://fgssc.edu.pk/ LANGUAGE SKILLS MOTHER TONGUE(S): Urdu Panjabi; Punjabi Other language(s): English Listening C2 Spoken production C2 Reading C2 Spoken interaction C2 Writing C2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user