MUHAMAD SUFIAN SARFRAZ
242 B1 ALLAH HOO CHOWK JOHAR TOWN, LAHORE, PAKISTAN 54000
M:- |-
PROFESSIONAL SUMMARY
Organised Front Desk Agent with strong interpersonal and computer skills. Background in customer service and support and
accustomed to managing difficult client situations.
SKILLS
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Team liaison
Team leadership
Project management
Self-motivated
Extremely organised
Strong verbal communication
Fluent in English, Urdu, Punjabi
Computer knowledge
Front desk experience
Quick learner
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HTML and CSS
Adobe Illustrator
Superior verbal and written communication skills
PowerPoint presentations
Calm under pressure
Adobe Photoshop
Graphic design
Strong time management
Quantitative and qualitative market research
Outstanding customer service
WORK HISTORY
AUSPAK
GRAPHICS INTERN | LAHORE, PUNJAB | JANUARY 2013 - MARCH 2013
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Responsible for creative desing and outcomes.
MANZIL-E-AL HARMAIN TRAVEL & TOURS PVT LTD.
SALES EXECUTIVE | LAHORE, PUNJAB | SEPTEMBER 2015 - JUNE 2016
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Handled all customer relations issues in a gracious manner and in accordance with company policies.
VOLUNTEER WORK
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FRONT DESK AGENT – PUNJAB FOOD AUTHORITY FESTIVAL, 2018
TEAM LEADER – (Intl Delegates) PAKISTAN INTERNATIONAL CULINARY FESTIVAL – 2018
EDUCATION
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Graduate diploma in hospitality management - Hospitality & tourism management - COTHM - Present
Secondary education exam -BISE LAHORE - 2013
Secondary education exam - JPS School system - 2010
CERTIFICAITONS
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Certified 3D Graphics & web design
REFERENCES
Refer ences will be available upon r equest