Muhammad Soban Abid

MUHAMMAD SOBAN ABID Huddersfield, United Kingdom | - |-| linkedin.com/in/sobanabid/ MAJORS Supply Chain Management | Logistics Management | Operations Management | Inventory Management WORK EXPERIENCE S&P Global – Islamabad, Pakistan Specialist-I Order Management (Full Time) September 2022 – December 2022 Managed two strategic projects and completed them within the proposed SLA of 2 months. Coached and mentored 12+ employees on new projects. Analyzed data from reports generated from Salesforce to align the project requirements. Created the Ad hoc reports and analyzed them as per the second-level leadership’s requirements using salesforce and Excel. Award and Recognition: Business Services Operations-Rewards and Recognition Q3 2022 Winner. • • • • S&P Global – Islamabad, Pakistan Jr. Order Management Specialist (Contractual) November 2021 – August 2022 • Accurate and timely billing and services using Salesforce, Oracle, Zuora, and Vertex and Promptly process emails by upholding a turnaround time of 24hrs. • Troubleshoot order issues, assist to identify the correct root causes of individual Order Status cases, and provide detailed communication within 24hrs. • Assist with an escalation of key issues to senior management to ensure adherence to established policies and procedures. • Generate basic ad hoc reports in Salesforce. Award and Recognition: Top Scorer and Performer Award for the month of April 2022. Metropolitan Warehouse & Delivery Corp – Islamabad, Pakistan Supply Chain (Internship) • • • • • September 2021 – November 2021 Provided support to dispatch the team to update the orders in the order management system. Use company software to optimize the drivers’ delivery routes, which reduced fuel costs by 25%. Consult with managerial personnel to create supporting material. Manages the routing software and maintains the proper record for maps, stops & routes. Prepare reports as required by the line manager and higher management. Phlox Solutions – Islamabad, Pakistan Business Communication Executive (Full Time) • • • August 2019 – February 2020 Managed digital marketing platforms to increase engagement in the targeted markets. I used analytics to study the trends. Oversaw the team of content designers to develop required content. Led a team of 8 in successfully running the CSR Project operations and provided operational assistance to developers to achieve quality and efficiency. Conducted seminars in different educational institutions like Air University, Bahria University, SLS School, etc. to spread awareness of the CSR Project also documented and created the presentation for 60+ proposals for clients located in the UK, USA, and UAE. Phlox Solutions – Islamabad, Pakistan Marketing (Internship) • • June 2019 – August 2019 Planned marketing strategies with the marketing team, implemented them for companies’ growth and onboarded 30+ restaurants for the company’s project. Documented and prepared presentations of 30+ proposals for clients located in the UK, USA, and UAE. Defence Housing Authority (DHA) – Gujranwala, Pakistan Business Administration (Internship) • • June 2017 – August 2017 Coordinated with the operations team to successfully run the day-to-day operations of the cooperation. Used MS Excel for the data management of 500+ cooperate giveaways, and monitored timely delivery to the officials. TOOLS AND TECHNOLOGIES Microsoft Office Suite (Proficient), Prezi (Proficient), SPSS (Competent), Google Analytics (Competent), Adobe Creative Suite (Competent), Salesforce, Oracle, Vertex, and Zuora. INTERPERSONAL SKILLS Leadership, Management, Multi-Tasking, Lean Six Sigma, A3 troubleshooting, Continuous Improvement, Risk Management, Managing Projects, Presentation, Documentation, Business Communication, Time Optimization, Active Listening, Cultural Awareness, and Critical thinking. EDUCATION Master of Science in Logistics and Supply Chain Management University of Huddersfield — Huddersfield, United Kingdom (Expected completion in 2024) Bachelor of Business Administration National University of Computer and Emerging Sciences — Islamabad, Pakistan (Class of 2020) ACADEMIC PROJECTS • • Impact of Influencers on Purchase Decision Making with Mediating Role of Brand Admiration; Content Features and Message Process Involvement as Moderators (2020). Conducted Strategic Analysis of the Pakistani Flour Industry in collaboration with ICCI (2019). CERTIFICATIONS AND COURSES • • • • • • • Becoming a Supply Chain Manager Learning Path certified by LinkedIn (Top Skills covered Supply Chain Management, Procurement, Logistics Management, and Operations Management). Becoming an Inventory Planning Manager Learning Path certified by LinkedIn (Top Skills covered Inventory Management Foundations, Lean Inventory Management, SAP MM (Materials Management), and Process Improvement Foundations). Oracle Fusion Learning Path certified by S&P Global (Top Skills covered AR Inquiry, Standard Reporting, and Oracle Cloud Navigation). Strategic Thinking and Communicating Across Cultures certified by LinkedIn Create Reports and Dashboards for Sales and Marketing Managers, Badge by Trailhead Salesforce. Quick Start: Lightning App Builder, Badge by Trailhead Salesforce. Cert Prep: Salesforce Certified Administrator, Excel Data Analysis, and Effective Listening certified by the National Association of State Boards of Accountancy (NASBA).